SUMMARY

• Results driven IT executive with experience envisioning and leading technology and product development, multi - million dollar revenue and growth initiatives grounded solidly on business and economic value. Impressive career marked by demonstrated ability to build peak performing teams and achieve cross-functional business objectives.

TECHNICAL SKILLS

• IT Strategy & Execution
• BI/Data Analytics
• Information Architecture
• Program & Project Management
• Budget Management and Oversight
• CRM Solution Architecture
• Process Improvement
• Cross Functional Collaboration eCommerce/Mobile Strategy and Applications
• Payment Systems/Processing
• I.T. Legal Liaison, M&A
• Technology Evaluation and Selection
• Team Building & Leadership
• Security Compliance (PCI/SOX)

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Director

Responsibilities:

• Responsible for defining processes and procedures to ensure effective and efficient IT Agile SDLC, including the establishment of continuous improvement/continuous delivery mechanisms.
• Responsible for planning, coordinating and directing multi-team, cross-functional, global efforts in prioritizing, designing, architecting and implementing mobile app features.
• Responsible for collaboratively establishing strategy aligned to business objectives, guiding business decisions regarding the use and application of existing and emerging technologies.
• Responsible for managing the Program/Product management team ensuring industry evaluation and analysis, scoping, scheduling, budgeting, funding approval, risk management, architecture design, facilitating development, procurement, contract negotiation, resource management, and communications followed standard processes for repeatable success.
• Responsible for ensuring compliance with all security, and regulatory compliance.
• Responsible for ensuring all deployments, and releases align to the goal and direction of the desired customer experience, and that all processing is accurate and drives customer satisfaction in the product.
• Responsible for the strategic development of the 5-year IT roadmap, maintenance and the implementation of enhancements, innovations, and modernization. Responsible for developing the strategic risk guidance for IT projects, including the evaluation and recommendation of technical controls
• Responsible for managing / leading Information Security and other Risk areas, including SOW, PCI, and NPI compliance management
• Accomplishments include
• Implementation of an automated CI/CD Pipeline, which resulted in a 20 minute pipeline, and increase of ATDD coverage from 30 - 70%, and twice weekly releases.
• Implementation of A/B/C production instances ensuring no customer impact during deployments, in addition to feature traffic management.
• Improved the overall quality and stability of the digital originations application taking uptime from 93% to 99%.
• Built, managed, and implemented a Quality by design framework based on Agile methodology - continuous development, releases, and enhancements.
• Successfully implemented the KYC regulatory enhancements, alignment with the enterprise design standard to ensure consistency of the customer experience across all channels.
• Successfully re-architected current on-premise digital applications to migrate and operate in a Blue/Green AWS environment leveraging event driven microservices.

Confidential, Chicago, IL

Vice President Technology & Solutions

Responsibilities:

• Responsible for defining processes and procedures to ensure effective and efficient IT Agile SDLC, including the establishment of continuous improvement/continuous delivery mechanisms.
• Responsible for working directly with industry partners, POS vendors, and Retailers to drive and design solutions for the digitalization of processes to drive growth and efficiencies. Managed vendor evaluations, selections, negotiations, and implementations.
• Responsible for planning, coordinating and directing multi-team, cross-functional, global efforts in prioritizing, designing, and implementing mobile app features.
• Responsible for establishing strategy aligned to business objectives, guiding business decisions regarding the use and application of existing and emerging technologies.
• Responsible for managing the Program/Product management team ensuring industry evaluation and analysis, scoping, scheduling, budgeting, funding approval, risk management, architecture design, facilitating development, procurement, contract negotiation, resource management, and communications followed standard processes for repeatable success.
• Responsible for the design, architecture, and implementation of the Salesforce Solution
• Responsible for managing / leading Information Security and other Risk areas, including SOW, PCI, and NPI compliance management
• Responsible for vendor management including RFP development, contract negotiation, creation, communication and implementation of a risk-based process for vendor risk management, including the assessment and treatment for risks that may result from partners, consultants and other service providers.
• Accomplishments include
• Integration into ACH network to process mobile initiated ACH payments. Integration into the eThor POS middleware stack and the LOC RMS POS.
• Designed and implemented an automated contract execution flow within Salesforce integrating with DocuSign to improve contract execution time, reduce manual overhead and mistakes, and create an audit trail for compliance.
• Designed an in-app purchase flow model allowing Confidential to capitalize on the Brand loyalty already built by Merchant Partners
• Designed a decoupled debit solution which would allow petrol stations to take advantage of Confidential without the burden of POS Integration.
• Built, managed, and implemented a Quality by design framework based on Agile methodology - continuous development, releases, and enhancements.
• Architected the AWS deployment of the mobile app, and ACH Data transformation and processing.

Confidential, Hoffman Estates, IL

DirectorTechnical Program/Product Management

Responsibilities:

• Primary responsibilities include
• Build a team of strong architects, engineers, and quality assurance analysts responsible for designing, developing, and delivering technical solutions with a 24/7 operational capability for external and internal customers for the online and mobile business units.
• Program management including scoping, scheduling, budgeting, funding approval, risk management, architecture design, facilitating development, SDLC methodology, procuring resources, contract negotiation, resource management, communicating with all program stake holders, and adhering to all compliance requirements including SOX and PCI.
• Interfacing with senior Business Partners, project champions, cross-functional IT teams, and end users in accelerated requirements gathering workshops.
• Responsible for migration of eCommerce components from IBM Websphere to new open source SOA eCommerce platform. Architecting APIs and Services to replace the inherent Websphere Commerce functions to allow for an integrated User experience from mobile to web.
• Responsible for driving an initiative to mobile enabling Bottom of Funnel leveraging Angular JS, reducing the duplication effort for support on mobile platforms.
• Establish and communicate quality assurance statistics, metrics and plans throughout all levels of the organization.
• Responsible for developing the strategic risk guidance for IT projects, including the evaluation and recommendation of technical controls
• Responsible for managing / leading Information Security and other Risk areas, including SOW, PCI, and NPI compliance management
• Accomplishments include
• Implementation of an “Apply and Buy” solution, whereby customers could instantly apply and receive credit to be used to increase conversion and basket size.
• Implementation of a SOA architecture and optimized Data Model to increase “Attach” conversion.
• Implementation of a Post Purchase Attach process resulting in $4.2M in revenue.