Technical Services Engineer Resume

SUMMARY

Integral leader who demonstrates proven experience in large - scale computer support and information technology initiatives for high-profile employers with extensive talents in building synergistic operations by facilitating hardware and software installation, troubleshooting, diagnostics, and networking.
Excellent communicator who seamlessly liaises among executive IT decision-makers, IT / business associates, customers, and 500+ end users, and exhibits superior attention-to-detail and sharp analytical abilities while identifying and resolving challenges to exceed goals.
Ambitious self-starter who showcases a record of completing all projects and critical IT work within a timely and accurate fashion within fast-paced, high-pressure environments.

PROFESSIONAL EXPERIENCE

Confidential

Technical Services Engineer

Responsibilities:

Responsible for the repair, preventative maintenance and routine maintenance of all slot machines and slot related items. Perform moves, installs, overhauls and configure slot machines as directed by management, performs RAM clears, key chipping, machine moves, conversions, and upgrades., Hardware, Software for Video Gaming .
All troubleshooting, replacing and installing parts on electrical and mechanical Confidential machines in accordance with gaming regulations . Follow all Casino policies and procedures for equipment operations and repair. writes daily reports and logs in accordance with gaming regulations. Develop, execute, and oversee project plan tasking to meet networking needs, Implementation of network-related Technology initiatives such as: Disaster recovery scenarios, Application performance / load testing, troubleshooting, remote connectivity.
Networking, using Cisco switches, Lan, Shuttle Progressive slots and networking Progressives.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements, Dell servers, Microsoft Server 2013, Active Directory.
Perform weekly backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, Perform regular file archival and purge as necessary, Perform regular file archival and purge as necessary. Investigate and troubleshoot issues. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software .
Maintain operational, configuration, or other procedures.

Confidential

Network / Print Server Administrator

Responsibilities:

Utilize broad scope of industry knowledge and dynamic technical acumen toward determining what TPS needs within the Print Server network and computer systems, including installing network hardware and software and providing necessary upgrades and repairs, as well as adding users to a network and assigning and updating security permissions.
Expertly collect data to evaluate the network’s or system’s performance and assist in optimizing system-wide efficiencies.
Build and sustain productive processes by training and mentoring users on proper utilization of hardware and software.
Manage Print Server with RightFax Enterprise Fax; configure Print Server with SQL Server 2008, LDAP, SAN; and manage Active Directory, Exchange 2007, and Outlook 2010; Microsoft Office 2010, XP, 7, and 8; integration modules such as SAP Connector and XML Generator; FolP; PSTN Provisioning witsh Analog, ISDN PRI, and T1; and DameWare.

Confidential

Information Technology Specialist

Responsibilities:

Strategically steer computer re-imaging within an enterprise-wide migration of A+, N+, Server / Exchange, and SharePoint, including configuring and monitoring LANs, hardware, and software and entering and processing information.
Drive IT success by facilitating customer and network administration, conducting data system studies, and leading multiple computer language support, along with diagnosing and repairing various hardware and software challenges.
Apply skill with Microsoft Windows 7 utilities such as Windows Server Update Services (WSUS), User State Migration Tool (USMT) 4.0, and other Windows 7 deployment options, as well as XP and 7 desktop configurations in a network.
Showcase abilities using imaging software to re-image PCs, including creating and updating base image configurations and imaging utilities (e.g. Ghost, Tivoli and In-place), and offer experience in removing all viruses, spyware, and malware.
Comprehensively write detailed status reports, update inventory databases, and handle all facets of core script writing.

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