SUMMARY

• End to end project lifecycle management from inception to implementation
• Define project scope, budget, schedule, cost, resources, quality and deliverables
• Estimate the resources needed to achieve project goals
• Experience in managing $10 - 15 million budget multi-year IT projects that are broken down to 12 week deliverables and involving large (20+) geographically distributed teams.
• Extensive experience in project management, release management, program management, change management, process management, project audits, service quality, metrics lifecycle, work force management and schedule development.
• Stakeholder management and leading steering committee presentations to drive program priorities.
• Experience working with multiple, concurrent projects providing project manager support to offshore and onshore development and QA teams.
• Performed feasibility analysis, risk analysis, gap analysis, impact analysis and quantitative analysis.
• Experienced in organizing and facilitating project status meetings and resolving blockers/impediments/issues and disputes on timely basis.
• Extensive experience in budgeting, planning, and scheduling work items on large scale IT projects.
• Identify and manage project dependencies and critical path.
• Track project milestones and deliverables

TECHNICAL SKILLS

Frameworks/Webs Technologies: ASP,.Net,, MQ series, MQSI, IBM Web Sphere.

Databases: Oracle 8.x, Oracle 8i.

ERP/CRM Tools: SAP- FSCD /FICO, Siebel 6.0.2, Siebel 7.2.

Functional Areas: Financial - Billing Applications, Customer Relationship Management, Financial/Insurance Domains

Programming Languages: Java. >Net. C#, C/C++, Visual C++, Cobol, XML.

Software Engineering Methodologies/Tools/Technologies: NET Framework, Bounds Checker, CCC Harvest, CICS, COM/DCOM, Installshield for Windows Installer, MS Visual SourceSafe, Purify, Rational ClearCase, Rational ClearQuest, Rational Performance Tester

SDLC Methodologies: Waterfall, RUP, Agile, Scrum, Kanban

PROFESSIONAL EXPERIENCE

Confidential

IS PROGRAM/PROJECT MANAGER

Responsibilities:

• Extensive use of Agile methodology for project management
• Prepared work breakdown structures (WBS) and managed development activity to achieve project milestones.
• Monitored project progress and milestone activities to meet standards and goals.
• Excelled in guiding the work of multiple project teams, articulated project goals and scope, and translated business needs into technical terms.
• Involved in resources planning, staffing as per the resource skills requirement and allocated budget.
• Cross team issue co-ordination and conflict resolution.
• Chair daily standup meetings with IT development and support teams.
• Interacted with the business teams to finalize the requirements.
• Extensive experience in design and development/implementation of JIRA enterprise workflows
• Resolved numerous project issues on day to day basis including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Escalated issues and risks for management review and participated in issue resolution /risk mitigation plans.
• Managed project scope and control project costs within developed budget, provide realistic and accurate estimates.
• Developed and maintained project plan and alternate/contingency plans.
• Managed pre-requisites and met quality gates for production implementation.

Confidential

IT PROJECT MANAGER/RELEASE MANAGER

Responsibilities:

• Complete migration re-platform/ data conversion of legacy mainframe billing system to SAP-FSCD platform
• Involved in the initial proposal to the client and then lead project planning and tracking which included problem and risk management.
• Extensive use of Agile methodology for the analysis and development/testing phase of project
• Performed detailed design/code review that involved interacting with the customer for any new requirements/projects.
• Prepared work breakdown structures (WBS) and managed development activity to achieve project milestones.
• Handled internal project quality audits of multiple projects (20+) in a program and assessing quality implications for each project phase and monitored progress to meet standards and targets.
• Excelled in guiding the work of multiple project teams, articulated project goals and scope, and translated business needs into technical terms.
• Performed release planning, staffing as per the resource skills requirement, and allocated budget
• Cross team issue co-ordination and conflict resolution.
• Chair daily status meetings with IT development and testing teams.
• Interacted with the business team to finalize the requirements.
• Extensively participated in change management procedures and audit processes for software development and operations achieved 99.9% production application uptime.
• Worked with multiple vendors and integrators to deliver solution to business needs.
• Resolved numerous project issues on day to day basis including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Escalated issues and risks for management review and participated in issue resolution /risk mitigation plans.
• Managed project scope and control project costs within developed budget, provide realistic and accurate estimates.
• Developed and maintained project plan and alternate/contingency plans.
• Reviewed the QA test plan and sign-off.
• Defect management and daily defect resolution status.
• Completed projects audits in accordance with time, cost and quality constraints.
• Provided support to the deployment manager and for final production implementation.
• Performed release deployment planning and ensured sign-off on key project milestones.
• Provided post production implementation support and validation for the implemented changes.
• Recommend process improvements on release lessons learned.

Confidential

RELEASE TEAM MANAGER

Responsibilities:

• Complete migration re-platform/ data conversion of legacy claims system to Siebel CRM platform
• Worked extensively at program leadership office with horizontal Leads in defining deliverables, forecasting, Metrics Analysis, monitoring project performance, release tracking, Training, and staffing needs.
• Understood and coordinated sequencing of program and project to accomplish progress & coordinating with the project management team for timely completion and quality maintenance of projects.
• Managed the onsite and offshore team members and deliverables.
• Performed detailed project planning and tracking which included issue and risk management.
• Extensively participated in change management procedures and processes for software development and operations.
• Developed release project scope planning and staffing as per the budget.
• Developed program goals that support the business objectives and develop and execute strategies and plans to meet the goals.
• Prepared Communications Plan. Conduct Risk Analysis and formulated mitigation / contingency plans.
• Understood and assessed critical paths and dependencies between all functional organizations involved in releasing the product Risk / Issue Management.
• Reviewed the QA test plan and sign-off.
• Coordinated sign-off on key project milestones.
• Provided support to deployment manager and for final production implementation.
• Provided post go-live defect support and validation for the implemented changes.