OBJECTIVE

• Work for a company and become an asset, by utilizing the skills I have learned in school, previous experience and in the military. Pursue my education on my off time and obtain a Bachelor’s degree.

SUMMARY

• Diligent project manager offering a proven record of success leading all phases of diverse technology projects in a Data Center local or remote
• IT Project Manager experienced using Agile, Waterfall or traditional methodologies
• Good reputation for building cohesion among disparate groups and individuals
• Maintaining, reviewing and supporting Change Management process
• Manage costs and budgeting for tracking of project performance
• Develop exceptional relationships with co - workers, management and end users.
• Excellent communication and analytical skills

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Project/Program Solutions Manager

Responsibilities:

• Facilitated and coordinated the proposal and launch of engineering storage, network, security, OS platforms projects and operations support and monitoring projects
• End of support 2003 audit/AIX LPAR Migration/iSeries V9000 Upgrade/Data Center Colocation Buildout/IBM IAM/Solarwinds
• Collaborates with project sponsor and business stakeholders to define scope, analyze requirements, evaluate feasibility, and determine strategic need on projects involving application migration on over 175 applications
• Lead and participated in the following project phases:--Requirements definition, System selection, UAT, Systems Analysis and Functional Specifications, System Design, Implementation, Testing and Training on application migration projects
• Provided daily communication, Scrum notes, sprint review reports, project retrospectives, and regular snapshots of project velocity and budget burn rate
• Lead project initiative utilizing Waterfall, Agile and hybrid methods involving the transition of programs to new platforms on internal application migration/upgrade to new hardware and OS platform
• Track server upgrade status on new HW or ESX VM migration via dashboard
• Creates project proposal and defines timeframe, funding limitations, procedures for accomplishing the project, staff requirements, and resource allocation
• Contributes to design and negotiation of external contracts and manages contribution of third-party vendors
• Simultaneously manages multiple projects which are large and complex. Manage project teams of internal and external staff, business analysts, and vendors on assigned projects. Lead business partner teams through the project life cycle.
• Creates and maintains project plans using input from managers, analysts and technical staff members and track all phases from discovery through deployment and closing
• Oversee staff management including discovery of project team members, solution delivery and contribute to IT process improvement, strategic planning and contributing to portfolio strategy from an architecture, engineering and operations perspective
• Participate in IT strategy, goal setting, managing analysis and development of user requirements. Develop cost/benefit analysis and assist in implementation of tools to facilitate packaged solutions
• Performs project administration and overseeing technical and organizational management and financial aspects of project via CA Clarity PPM

Confidential

IT Project Manager/Service Delivery Analyst

Responsibilities:

• Updated Discovery, Planning, Design, Construct, Test, & Close Checklist, created project charter, reviewed Comm’s Plan, created Project Planning Workbook, performed analysis of requirements, constraints and risks, perform use case sign off, set schedule and standard for contributors with network/infrastructure/cyber security/software projects:
• MDM with Mobile Device(s) refresh, PCI & SOX Update, SCCM/Systrack Application Supersede & Auto Removal project, Network/Infrastructure 2003 Server Upgrade/Kaltura video streaming service/Blue Coat to Palo Alto Upgrade/ Azure Cloud Migration
• Engage internal and external stake holders and submit requirements for review by the global and architecture review board for current network implementation
• Faciliate, coordinate meetings with with Oracle, Microsoft, Redhat and IBM on scoping work and support needed for platform application and database migration
• Wrote User Stores based on requirements from stakeholders
• Organized and facilitated Scrum meetings, sprint planning, daily scrum standups, sprint check-in and review and retrospective
• Line up business and project team with migration required for for 1000+ applications residing on Microsoft, Redhat and IBM OS platforms and Microsoft, Oracle and IBM regarding database migration
• Collaborate with all Data Center teams and report percentage of project Milestones
• Via weekly meetings, acquire all status updates on virtual and HW migrations in the U.S., EMEA, LATAM, ASPAC
• Drive project from initiation to completion and update project plan in Clarity PPM
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress
• Adhere to company Waterfall, Agile, SCafe and hybrid methods in the delivery of assigned projects
• Builds and maintains working relationships with team members, vendors, and other departments involved in the projects.
• Prepare reports and OMM slides for upper management regarding status of project
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals
• Reviewed, monitored and confirmed change management practices were adhered
• Performs a variety of tasks. Leads and directs the work of others
• Created operations checklist with appropriate teams: include operationalizing new service which included risk assessment and IT DRP for new services or existing services on new hardware
• Work with risk, production and service mgmt., windows, network, security, and video engineers on developing punch list and actions needed
• Report to a managers or head of a unit/department for weekly status updates
• Analyzed schedule progress and accurately forecast new time lines when necessary
• Communicated with network and security team and made sure proper analysis of network gaps are performed on security, infrastructure and network related projects
• Monitored SLA on created tickets and ensured timely completion
• Developed workflow and escalation procedures between local in country support and Tier 2 - 4
• Coordinated IT Service Now implementation for internal incident requests and for proper tier routing
• Prepared logic flow charts process for begin stages to completion of migration
• Prepared slides for executive management, steering committee and stakeholders

Confidential

IT Project Manager

Responsibilities:

• Set and managed project expectations for TIAA-CREF NAS and SAN projects and ensuring all applicable functional areas are engaged on the project
• Initiated and lead project planning activities, requirements gathering via JAD, 1 on 1 or facilitated team meetings and Scope Defining and Management, Stakeholder Identification Management, Risk & Issues Management, Communication Management
• Requirements gather NAS/SAN with Linux, AIX, Windows team and corresponding DEV/DBA on moving of application and database
• Create and maintain a project schedule for each project by identifying and monitoring project task and phase and updated HP PPM with action updates
• Control and track project performance
• Report project status on a weekly basis to customer and the project team
• Executing and updating management plans as necessary
• Resolving and documenting issues that arise throughout the project
• Coordinate with other departments and organizational entities to identify and monitor issue impacting and dependencies
• Build and execute on comprehensive training plans to ensure support group readiness for implementation
• Used BMC Remedy and tracked scheduled change requests and followed up on any discovered escalations
• Coordinate and conducted regular meetings, as needed, to initiate working sessions, resolve project issues, etc.
• Manage stakeholder expectations and Build relationships with all functional areas
• Create Project Financial dashboards and monitor milestones, highlight/resolve the gaps
• Track all third party/ internal contracts within the project
• Work with vendors/ Internal Global sourcing team to renew existing contacts
• Promote continuous improvement by conducting, documenting, and communicating lessons learned
• Responsible for Service Improvement
• Own Problems: Drive the issues to permanent resolution
• Bridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue
• Act as a resource provider- Right Vendors and Resources on Call
• Coordinates with ITIL Leaders, Compute Team, and Service Delivery Leads for improvements and customer satisfaction
• Align with Service Delivery team for timely response to escalations, issues and concerns raised by BU Stake Holders, business leads and Global Compute team
• Owns the communication to Customer for incidents, action plan and works closely with the asset owner for resolution.