SUMMARY:

Results oriented, Innovation leader with extensive Transformation, Program, Project and Product management, experience in all phases of SDLC with proven track record of establishing and leading high performing teams,Recognized for domain knowledge of Financial Services, Mutual Funds and Web Security. Highly effective at managingprograms/ projects from inception to delivery both in Agile/Waterfall. Demonstrated excellence in communicating with “C” level executives and stakeholders. Managed program/project plans, steering committee meetings, budget, risks and issues, change, communication and benefits realization plan for complex multi - year programs/ projects

EXPERIENCE:

Confidential, Woonsocket, RI

Consultant Program / Project Manager

Responsibilities:

• Managed the program to generate actionable insight by using data analytics by profiling and modeling data around customer retention using regression modelling, including developing the interventions
• Managed the project for encrypting in transition and at rest data involving 5 application including CVS.Com

Business Program Manager

Confidential

Responsibilities:

• One of the top strategic program involving business groups across the organization

Confidential, Boston, MA

Responsibilities:

• Lead efforts to identify opportunities for Innovation, performed benefit analysis, prioritized and delivered for different business units
• Organized training programs, setup process/practices for making Innovation a culture rather than an event.

Senior Project/ Program Manager

Confidential

Responsibilities:

• Managed program with multiple external and internal dependencies involving multiple system changes and vendor management
• Managed the system performance team for Confidential transformation program, including multiple systems, data centers and vendors. Received Achievement award for Outstanding Leadership
• Helped identifying and fixing data center issue impacting all application passing thru particular data center
• Managed phase one of Channel Expansion project providing a new way for Confidential customers to buy Life Insurance online for the first time in USA
• Project delivered under extremely tight timeline with new technologies and process changes.
• Managed program plan, steering committee meetings, budget, risk and issue management, communication management and benefits realization plan for one of the most strategic and visible multiyear- multimillion dollar program
• Transformed Rerate Program by doing process analysis and reengineering. Improved the performance multifold while improving quality and reducing cost, resulting in multimillion dollar benefits.
• Received Impact Award (highest award at Confidential Insurance) for transforming the Rerate program.

Confidential, Burlington, MA

Consultant Program Manager

Responsibilities:

• Helped establish PMO, Setup the standard, practices and processes for Agile PMO.
• Implemented Multi-factor authentication in Agile shop.
• Implemented Secured Code Review process with HP Fortify.
• Was responsible for vendor management.

Confidential, Boston, MA

Product / Program / Project Manager

Responsibilities:

• Product Manager for multifactor authentication.
• Handled cross-organization multi-million dollar programs/projects to improve customer identity protection for sites handling more than 3M hits and multi-billion dollar transactions per day.
• Managed stake holder’s expectations providing regular status updates and setting up change control mechanism and project / program management processes.

Confidential

Responsibilities:

• Managed business case creation, high level cost estimation vendor evaluation and creation of high level architecture design.
• Implemented VeriSign Token integration into multi-factor authentication process.
• Created hybrid project management process (combining Agile and Waterfall) for different deliverables based on the work styles of different partner teams.
• Managed program plan, steering committee meetings, budget, risk and issue benefits and communication
• Forged partnership with different companies within Confidential Umbrella to secure their web presence by implementing Multi-factor authentication
• Managed integration of RSA Adaptive Authentication product with authentication system.
• Managed implementation and roll out of Multi-factor Authentication for Confidential .com and NetBenefits.com customers (sites with more than 3M daily hits and multi-billion dollar transactions).
• Managed cross-enterprise / cross-platform implementation,
• Managed program with multiple project teams.
• Managed migration of site from MA to NC for Confidential Authentication System.
• Managed entire process including server procurement, server deployment, load balancing configuration, application deployment, performance testing, WAN latency analysis, and rollout.
• Managed QA validation for 150 different applications with help of 24 different QA teams.
• Defined the future roadmap for Multifactor Authentication. Worked closely with “C” level executives to keep them updated and get the road map approved.
• Part of customer protection program, working on threat and response identification
• Constantly engaged the vendors for the product improvement and better fraud detection.
• Worked with multiple business and risk groups to understand the emerging threats, possible solutions, and increase awareness in user communities.
• Worked with the business teams to create business cases for range of the projects/ programs, identifying the cost / benefits / payback period, and to bring their web applications into the protection of multifactor authentication.
• Implemented new processes enabling the faster and safer integrations.
• Resulted in major reduction in theft ID fraud.

Principal System Analyst / Project Manager

Confidential

Responsibilities:

• Responsible for doing system analysis for a mid-tier application supporting multiple consumer, including defining Service Oriented Architecture, Interface Design, and XML Schemas with Data Dictionary.
• As a Project Manager, was responsible for working closely with multiple consumer teams, negotiating cost and timeline, creating and executing project plans, and providing regular status update to management and stake holders.
• Sybase Client Upgrade
• Hartford Lifetime Income Offering
• Deferrals and Future Election platform migrations
• Roth 401K implementation
• Middle-tier decommissioning
• Integration of third party financial advisor (Financial Engine)
• Managed the project stake holder’s expectation and communication, requirements, resources, and schedule.
• Handled Cross-functional/ Cross-organizational communication.
• Collected and analyzed business requirements, suggested possible solutions, and prepared systems requirements.
• Analyzed extremely complex existing system and migrated them to new platforms.
• Created project plans, schedules, system design documents, and technical design documents.
• Database development on MS SQL Server, creating tools for system support using VBA.
• Supported the development, testing, and implementation of the project.
• Mentored junior team members.

Confidential

Consultant Software Developer

Responsibilities:

• Responsible for working closely with business to create reconciliation system to reconcile the Confidential accounting systems with custodians accounting system
• Apollo EMS Implementation
• InvestOne (Mainframe) Custom Reports development
• Project resulted in huge time saving for the business in turn saving millions of dollars in yearly cost.
• Unitized Reconciliation
• Position Reconciliation
• Transaction Reconciliation
• Acted as analyst and developer for Trading system, Transaction, Position, Unitized and pools reconciliation system, using vendor and in-house products
• Developed database schema, database objects, and complex stored procedures.
• Created extremely user friendly Excel-based tools / reports used for pricing of mutual fund that pulled the data from multiple databases, including mainframe, Sybase, and UDB, and applied the business tules
• Designed and implemented various systems.
• Designed database schemas, tuned databases for performance, created database objects. Worked as DBA for MS SQL Server and Sybase SQL Server.
• Served as SME for Institutional business for systems.