SUMMARY:

MBA - educated professional, PMP (Project Management Professional) and CSM (Certified ScrumMaster) leader adept at planning and executing programs driving the seamless alignment of technical staff, consultants and business owners.

SKILLS & COMPETENCIES:

Project Management | PMP | ScrumMaster | Program Management | Resource Management | Risk Management | Budget Management | Quality Management |Communication Management | Stakeholder Management | Change Management | Vendor Management | Soft Skills | Systems Integration | Planning/Strategic Management | PMI Member | IT Audit | IT General Controls | SOX Controls | Negotiation | NAV | Dynamic 365 |SharePoint | Microsoft Word, Excel & PowerPoint | MS Project | MS Visio | Mavelink | SAP | QuickBooks | Security Information | ITILv3 | ISO 27002 | COBIT 5 | PMBOK 6 | SIX SIGMA | Coaching | Spanish Fluency | CSM

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Project Manager

Responsibilities:

• Oversee Confidential solutions implementation projects for customers throughout all delivery stages and under tight deadlines - from planning to closure.
• This includes working closely with all departments and defining solution specifications, requirements, development plan, QA, UAT, and post-production support.
• Determine a proper project plan using Microsoft Dynamic 365 tools, Microsoft Project 2016 and Mavelink, to arrange time tables and milestones and work to ensure project deadlines and quality requirements are met following SOWs/Contracts.
• Work with the Resource Manager to define resource requirements and ensure proper resource allocation for the projects, while ensuring customer satisfaction and retention by providing insights into progress of delivery and by overcoming roadblocks as they occur.
• Implement and manage project changes and interventions to achieve desired project outputs, as well as constantly monitor and report on progress of assigned projects to all stakeholders
• Select and implement Mavelink tool for project management, training teams across the organization and working closely to stakeholders to reduce resistance to change.
• Complete project evaluations to identify lessons learned, in corporate in the knowledge base and serving as a first point of contact for customer’s questions and concerns on project tracking and delivery.

Confidential, Miami, FL

Project Coordinator | Operations Manager

Responsibilities:

• Drove full scope of strategic business initiatives using PM methodology in role reporting to General Director.
• Collaborated internally on process planning, workflows, operations management and scheduling.
• Negotiated with vendors to ensure maximum value on hardware/software/services acquisitions, managed stakeholder needs while complying budget, supervising store and warehouse employees, and providing B2B and B2C services.
• Analyzed, documented and flowcharted critical business processes, ensuring business continuity.
• Led deployment of Revel point-of-sale system, and QuickBooks. Conducted needs analysis, evaluated vendors, negotiated contract, configuration and implemented system, and trained staff.
• Managed company finances, including bookkeeping, payables, receivables, taxes, and capital investments.
• Prepared management report within financial results and scenarios analysis.

Confidential

Project Management Officer

Responsibilities:

• Collaborated with and oversaw Project Managers, SAP Developers, and customers to build project roadmaps, align implementation teams, monitor performance, ensure quality assurance and completion in alignment with SAP global standards.
• Defined and managed Confidential ’s internal project management strategy and process flows, defining and creating documentation plans, communication plans, exchange controls, progress reports, KPIs, and necessary PMO templates and processes required to effectively manage projects per PMI, including project definition documents, and stakeholder/risk management procedures.
• Directed 15 international SAP implementation projects across Latin America, leading teams of up to 100 delivering solutions for regional and global companies, providing IT leadership to support virtual-teams, co-located teams and staff on best practices, and team building.

Confidential

Senior Consultant, IT Audit Services

Responsibilities:

• Led information technology audit projects and programs in client-facing role, collaborating with Auditors, Process Analysts, and ISO project teams to conduct client assessments, design and deploy controls, develop communications plans and remedies, and conduct client knowledge transfer sessions.
• Project managed risk assessments for 20+ corporate
• Assessed systems against compliance standards including COBIT 5, ISO 27002, ITILv3, CISA, and SOX.
• Designed, evaluated, and implemented process controls across variety of platforms, leveraging training in ISO and ITIL and scenario planning to collaborate in the development of unique customer solutions.
• Successfully implemented SAP R3 payroll management system for major client. Created process flow, systems documentation, and training materials; trained end users and organizational leaders on system.

Confidential

Project Coordinator | Operations Manager

Responsibilities:

• Managed 100+ client projects from inception through completion, directing technical and consulting resources, and serving as primary client contact. Defining project goals, planning time, resources and costs, and controlling accomplishment in milestones and closing within time and budget constraints.
• Reduced project costs by 20% and project completion time by 30% via implementation of new project guidelines optimizing: stakeholder/needs definitions, alignment of resources agendas/activities and emphasizing quality. Maintaining a team-oriented atmosphere between operations, and stakeholders.
• Developed and promoted several high performing individuals into leadership roles, including own replacement as Operations Manager, ensuring stakeholders needs and expectations are met, outcomes aligned with quality standards, and administrative closure procedures are followed according to the standards of the Project Management Institute.
• Performed quality and quantity risk analysis, prioritizing risks by assessing and combining probability of occurrence and impact and planning risk responses while allocating appropriate budget risk actions.