SUMMARY:

• Consistently delivers results and business value via multi - million dollar enterprise-wide projects spanning multiple business units Effective liaison between IT and business driving senior management engagement and alignment
• Proven track record for justifying, initiating and delivering solutions as well as tracking and reporting program/project progress and financials at all levels of management
• Skillful at business transformations effectively integrated new solutions with business operations delivering on targeted ROI
• Successfully manages program portfolios and projects in applications and infrastructure areas delivering timely solutions within budget
• Built-out Agile/Scrum capabilities effectively applying to new product rollouts and major enhancements.
• Supported launch of key business initiatives delivering effective business cases and managed implementations with budgets ranging sing both Agile/Scrum & Waterfall approaches.
• Effectively managed integration of 4 separate company acquisitions into corporate SAP systems adjusting business processes and minimizing disruptions resulting in high adoption rates via effective change management techniques.
• Built clinical study applications integrated with client internal hospital systems to consistently meet 3 month average development times over the course of 25+ studies utilizing GMP validation guidelines.
• Managed change management efforts resulting in re-engineering 100+ banking operations workflows reducing headcount 30% eliminating 5 internal application systems.
• Revamped enterprise program delivery capabilities via improved methods for project management, PMO rollouts, development and organizational change readiness reducing delivery times by 25%.
• Remediated product direction/development efforts for aging banking software suite retaining existing client base of 52 clients meeting revenue and expense reduction targets.

AREAS OF EXPERTISE:

Enterprise Resource Planning (ERP) BI/Data Warehouse Mergers & Acquisitions System Integrations Financial/HR/Time & Attendance/Payroll systems IT Service Delivery Management (ServiceNow) Process Improvements PMO Implementations Technical Project Management Scrum Master Agile/Waterfall/Change Management Methodologies Active Team Builder/Mentor Collaboration Facilitation Engagement Management

TECHNOLOGIES/TOOLS/OTHER RELEVANT EXPERIENCES:

Process/technical design expertise: ERP systems (SAP/QAD), Data Warehouse/Data Analytics (ADW, HANA, Hadoop, Business Objects and Tableau), HR/Time & Attendance/Payroll systems (Kronos, ADP & PeopleSoft), IT Service Management systems (ServiceNow), SAFe training, Oracle Clinical product suite (CDM/RPC/TMS), automated workflow/BPM technologies (NextDocs & Pegasystems PRPC).

Expertise with the following:

Project Management Tools: Microsoft Project, Clarity and Open Workbench

Agile/Collaboration tools: JIRA, Confluence, Trello and SharePoint

Analysis/Design Tools: ERWIN, Rational Software Suite and Proforma

Desktop/Server Platforms: Amazon Web Services (AWS), Windows, Unix and Linux

Databases: Oracle and Microsoft SQL Server

Languages: .Net, J2EE, C/C++ and Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

PROGRAM MANAGER/PROJECT MANAGER/SCRUM MASTER

Responsibilities:

• Assessed current state of cloud management and developed cloud governance strategy for Azure/AWS environments along with remediation plan projected to save approximately $150,000 in yearly operating costs.
• Handled daily standups, maintained project plan updates and facilitated successful resolution of competing technical directions/projects and sensitive organization changes.
• Currently working with client to implement recommendations.
• Focused on re-write of existing site that services commercial customers handling order request, fulfillment and billing capabilities integrated with backend system via API/Web services running in AWS utilizing Agile/Scrum approach.
• My role involved facilitating ceremonies, sprint planning, backlog grooming, and retrospectives as well as managing dependencies between teams and producing detailed financial progress reporting to all levels of management.
• Over a 4+ year period, managed program portfolios as well as performed in both Scrum Master and Project Manager roles for individual projects involving new product rollouts, acquisitions and enterprise-wide technology solutions responsible for business justification through implementation along with program/project health and financial reporting to senior level management.
• Successfully managed an average program portfolio of 3 - 5 projects with team size ranging from 25 - 80 involving a mixture of new development, system integration, implementation of 3rd party software and business process changes.
• Key technology areas include AWS, SAP, .Net and ServiceNow using both Agile/Scrum and Waterfall approaches.
• Effectively worked in Scrum Master role facilitating ceremonies, backlog and sprint meetings in delivering initial MVP as well as follow-on enhancement solutions involving cross-functional teams that were geographically dispersed.
• Effectively delivered solutions in Program/Project Manager, Product Owner and Scrum Master roles involving business areas with competing priorities, complex inter-dependencies and technical challenges.
• Successfully paired technical solution delivery with Prosci change management methodologies ensuring more rapid and comprehensive business adoption delivering on targeted ROI.
• Manage troubled teams/projects bringing them to success.
• Active team builder mentoring less experienced project members as well as colleagues.
• Honda: Successfully managed financial justification, planning and architecture for delivery of Time & Attendance/Payroll systems (Kronos/ADP) as a corporate-wide $20 million solution.

Confidential, Columbus, Ohio

PROGRAM MANAGER/PROJECT MANAGER/SCRUM MASTER

Responsibilities:

• Managed 10+ Oracle Clinical and SAS application program portfolio including 24x7 support providing overall technology direction, financial justification, resource planning, implementation oversight, processing coordination and financial/project health review along with hands-on project management of key projects.
• Implemented BI/Data Warehouse capabilities improving data analytics for clinical studies.
• Developed/deployed 10+ web applications delivering key functionality within aggressive timelines.
• Implemented integration between PeopleSoft and ADP consolidating 52 different businesses segments into a single payroll process along with guiding the organization’s quick adoption.
• Launched Agile/Scrum methodology improving delivery timelines and improved product innovations.

Confidential, Columbus, Ohio

PROGRAM MANAGER/PROJECT MANAGER

Responsibilities:

• Managed several enterprise-wide banking applications with direct accountability for business analysis, PMO, development, quality assurance and production support groups along with direct project management.
• Introduced new workflow software reducing delivery/maintenance times resulting in successful adoption of new business processes as well as improved efficiencies via effective change management approaches.
• Provided day-to-day management of applications/projects consistently meeting target dates and budgets effectively handled tracking, and reporting of project health along with expense allocation across a diverse set of funding sources.
• Delivered/maintained web based portal solutions for bankers to handle new customer sales and account service requests.
• Developed product strategies leveraging new/available technologies with senior banking business executives.

Confidential, Pittsburgh, Pennsylvania

CHIEF TECHNOLOGY OFFICER/PRODUCT OWNER

Responsibilities:

• Responsible for product delivery strategies partnering with senior client business and technology executives, selling new capabilities/services and delivery/support of 90+ retail and commercial banking applications.
• Provided overall product/technology direction for infrastructure, middleware and banking software applications as well as processing for 52 client banks.
• Implemented rollout of web based products along with BI/Data Warehouse capabilities and improved SOA based middleware software architecture providing new business capabilities and reduced support costs
• Directed remediation efforts on projects at risk improving track record for delivery of quality solutions.
• Defined and implemented improved infrastructure and application architecture providing integrated solutions across all delivery channel products.
• Improved reliability of the technical environment reducing downtime and improving service levels.
• Developed more effective business investment governance, system development and PMO processes ensuring technology solutions are aligned with business goals and effectively managed.
• Implemented a corporate wide outsourcing program for all 150 Fiserv companies involving infrastructure components delivering on cost reduction expectations.

Confidential, Columbus, Ohio

PROFESSIONAL SERVICES DIRECTOR/SENIOR PROJECT MANAGER

Responsibilities:

• Created and delivered professional services practice areas focused on IT strategy, business transformation, program/project management, application development, help desk/call centers and systems integration areas.
• Effectively managed major software development/deployment projects including migration of several in-house finance, HR and Payroll systems to PeopleSoft suite for Chicago Tribune.
• Managed and conducted other professional services assignments for Nationwide Insurance, Chase, Ford Motor Company, Worthington Industries and Qwest Communications.
• Built professional service practices from bottom-up by securing client engagements across financial services, telecommunication and manufacturing segments contributed to doubling firm’s revenues.