SUMMARY

• Versatile IT project manager who directly manages all aspects of the project lifecycle and works with matrix IT partners to oversee all phases of the project. I rigorously manage scope to ensure commitments are achieved within and agreed upon time, cost, and quality parameters
• Accomplished project manager accustomed to balancing a host of simultaneous projects and timelines while utilizing the core PMI principals and tools of effective management including Scrum, Waterfall and Lean & Agile methodologies, critical path analysis and work breakdown structure.
• Assertive leader with a proven record for building, utilizing and retaining highly motivated internal and external teams with a reputation for setting, meeting and exceeding project benchmarks.
• Outstanding ability to coordinate discrete and multi - tiered teams across departmental, operational and geographical boundaries, while ensuring overall work-flow efficiency and minimizing overhead.
• Exceptional analytical skills with a demonstrated ability for analyzing and identifying problematic issues and extrapolating cost effective solutions from a variety of technological, consumer, marketing and R&D data.
• Results-driven self-starter exhibiting exceptional initiative and communication skills, marketing intuition, personal responsibility, ownership of work and an unflinching talent for removing obstacles and maintaining a consistent and positive vision for success.
• Absolute commitment to quality and compassionate patient care.

TECHNICAL SKILLS

• Awarix
• Avasys
• Active Directory
• CBORD
• Cisco Call Manager
• ClearPass
• Epic
• Epic ADT
• Epic Monitor
• Pyxis
• Micros
• MUSE
• Obix
• PACS
• PIC IX
• Rauland Responder 5
• SoftLab
• STAR
• Versus RTLS
• Microsoft Project
• Daptiv
• SharePoint
• Team Foundation Server
• LogicFlow
• VFA
• Microsoft Office
• SalesForce TeamSupport
• DemandWare
• Jira
• OTRS
• Cloverleaf
• HealthTouch
• Infogenesis
• App-V
• VMware
• Odysseys
• MS SCCMActive Directory
• Apache Server
• Microsoft .Net

PROFESSIONAL EXPERIENCE

IT Program Manager

Confidential, Cincinnati, Ohio

Responsibilities:

• Managed The desktop delivery projects for Security, Network and End User Devices for 900 locations in North and South America, United Kingdom, Africa, and India
• Managed the enterprise level upgrade of the Microsoft Office 365 platform and deploying each workstation without user downtime. The second phase included evaluating license levels to each segments need, downgrading where applicable to save $800,000 +/-
• Managed the Second Factor Authentication project, which updated Microsoft's Tenant relationship. This allowed the enabling of the modern authentication to prevent phishing attacks, account breaches and brute force attacks.
• Completed the project management, coordination, IT design and implementation for the Aruba NAC solution. This provided a single Radius- based security verification point for all wired and wireless networks, applications, IoT devices, contractor and guest networks. I managed the definition of network enforcement for consistent policy creation by type of device, who's using it and where it's being accessed.
• Managed the enterprise level upgrade of the Windows 7 to Windows 10 project. The effort included upgrading the existing Active Directory to Windows Server 2016 for standardization with our UK partnered environment. I managed a large team of desktop engineers, field service and network engineers in the packaging each application in the Microsoft SCCM platform and deploying each workstation without user downtime at 450 remote sites in North America

IT Project Manager

Confidential, Cincinnati, Ohio

Responsibilities:

• Managed enterprise level capital Cisco UCCX upgrade projects spanning 7 different market regions throughout Ohio and Kentucky. This required a high level of coordination and communication without the benefit of any downtimes in a production environment.
• Managed the enterprise level upgrade of the Windows XP to Windows 7 project. The full life cycle effort included creating a consolidated list of packaged and unpackaged applications for compatibility and standardization in this new environment. I managed a large team of desktop engineers, field service and network engineers in the packaging each application in the Microsoft SCCM platform and deploying each workstation without user downtime. The second phase included managing the security access controls for the hardware that wasn't compatible on this new platform at a network level.
• Completed a capital acquisition project which comprised of 13 hospital's complete parallel infrastructure deployment and data center build. The build incorporated all new ISP circuits, Cisco switches, Client side server environment, Citrix environment, Deskside hardware, Cisco VoIP phones, Printers, Cisco wireless and End User software deployment. The overall timeline was completed in under 5 months .
• Managed the Mercy Perrysburg expansion project with 3 new patient floors and an attached oncology linear accelerator. All beds come online simultaneously, including the pilot launch of the Epic MyChart and Room Status display system.
• Completed the project management, coordination, IT design and implementation for the new enterprise wide data domain backup solution. This project involved managing all of the policies creation for the data retention for storage size for the Confidential enterprise.
• Managed multiple Medical IT projects showcasing technologies such as Cisco Telepresence, Telemetry, Nurse Call, Hospital Information Systems, ADT, Epic, VOIP, Building Automation, Access Control, Patient and Staff Monitoring and Facility Security.
• Managed the Mercy Behavioral Health Institute renovation and expansion projects in the following markets: Paducah (Lourdes), Youngstown (Mercy St. Elizabeth) and Toledo (Mercy St. Charles).
• Managed the Mercy St Charles Labor and Delivery, OR and Nursery unit expansion project. This project involved a high level of detail due to the operational constraints. I managed the construction and coordinated the patient moves to eliminate any patient disruptions during the entire 6 month effort.
• Created and oversaw project Charters, Project Plans, BOM’s, and Statements of Work while conducting Solution Architecture Reviews, budget assessments, project road mapping, project status communications and overall workflow assignments and tasking.
• Planned and executed all projects by confirming the business case, developing a high level plan for critical project stages.
• Used our internal business strategy to determine the requirements of each project and documented the plans details for approval.
• Defined and analyzed the project milestones in order to meet the time, cost and quality requirements. Evaluated all alternatives and selected the correct critical path for execution
• Coordinated and monitored the project progress in a strong and weak matrix. Took proper actions to control the budget by tracking risks and progress reports to ensure the tasks were carried out
• Implemented the business process for each new opening. Trained and tested the people responsible for operating the business and brought the project to completion.
• Provided all stake holders with the final details of cost and resource usage for historical value for the end of project reviews.

Project Manager

Confidential, Cincinnati, Ohio

Responsibilities:

• Managed and led a global support organization composed of IT engineers on three different continents assisting several hundred installed customer sites in the network television broadcast industry.
• Coordinated and managed all project planning, road mapping, task assignment, scheduling and deployments for various software and hardware installation and upgrade projects for the worldwide customer base.
• Created, maintained and enforced Support Level Agreements, Statements of Work, RFP and RFI’s handling a wide range of customer needs, expectations and workflows.
• Developed and grew business relationships with various 3rd party vendors, resellers and system integrators in the television broadcasting industry. Examples being Grass Valley, Avid, Empress, Harris, Sundance, HP, Quantum, Spectra Logic.
• Streamlined and optimized the entire product support process, from first level customer call-in’s and troubleshooting to 2nd level issue escalations, through to the development and programming of product requests, bug fixes and new features.
• Coordinated, trained and ran the in-house and external Quality Assurance and Quality Control teams for over three dozen different commercial and military simulation computer software titles published by Battlefront.com.
• Designed, deployed and supported every aspect of the company’s infrastructure, including the production and development servers, online point of sale systems, SSL configurations, payment processing and banking gateway, warehouse management systems, email servers, “on-demand” product download servers, discussion forum servers, file hosting servers and the global web servers with an overall availability and uptime exceeding 99.9%.
• Directed globally based teams with responsibilities including product design, production, content development, quality assurance, localization, DRM and licensing, documentation, editing, distribution and support (release, 3rd party and after-market).
• Managed and administered all online and e-mail based customer relations and support including the creation and maintenance of troubleshooting guides as well as keeping support and general FAQ’s (online and print based) updated and