PROFESSIONAL HIGHLIGHTS

• Thirteen and a half years of total experience as a professional IT / Business Project Manager and Business Analyst. While working in the industry domains such as Higher Education, Retail, Entertainment/media, Automobile, Natural Energy, Financial, Insurance, Medical Services, Health Insurance, and Banking.
• Possess strong leadership skills with global and enterprise perspectives with successful experience in driving complex corporate strategies, processes, capital projects, and initiatives.
• Effective at making difficult, high-stakes decisions while developing, aligning, structuring, and executing business and technology strategies, solutions and delivery.
• Familiarity with compliance/ regulatory standards include Health Insurance Portability and Accountability Act HIPPA , Family Educational Rights and Privacy Act FERPA , Payment Card Industry Data Security Standard PCI DSS , Sarbanes Oxley Act SOX , Federal Information Security Management Act of -2002 FISMA and Gramm Leach Bliley Act GLBA .

EXPERTISE STRENGTHS PROFILE

HIGH LEVEL PROJECT MANAGEMENT EXPERIENCE

• Created and managed critical documentation for stakeholders and steering committee.
• Managed multiple and interdependent, production, infrastructure, and break-fix projects.
• Provided end-to-end accountability for project SDLC Agile deliverables.
• Delivered effective change management protocols and created training/user guides for Senior management, end users, and customers.
• Managed and enforced organizational change management and control processes.
• Defined and managed project scope and handled change requests. Developed project proposals, charters and plans. Orchestrated effective Resource Planning, Capital budgeting, Research Development, and Risk Management methodologies and application.
• Conducted effective JAD sessions for gathering business requirements, and rules. Performed Fit-gap analysis, impact analysis, and situation analysis. Coordinated and implemented management changes through approve, reject and deferral process.

HIGH LEVEL BUSINESS ANALYSIS EXPERIENCE

• Practiced and applied Rational Unified Process RUP methodology.
• Developed business requirements BRD , Functional data diagrams FDD , and use cases.
• Established Business requirements, rules, and developed functional specifications through JAD and collaborative meetings.
• Solution driven data analysis, diagnostics and reporting management.
• Performed business data mining, mapping, tuning for functional and technical diagnostics. Developed and implemented business processes, controls, and measurements.
• Analyzed, developed, and customized reports using, SQL, Access, SQA, and crystal reports.
• Developed Test Cases, scenarios, plans, and conducted and User Acceptance Testing.
• Adept in providing defect traceability, root cause analytics.
• Integrated development environments IDE throughout all phases of the SDLC.
• Managed system configuration SCM through configuration audit, analysis, tracking and control.
• Effective with Six Sigma Discipline and management knowledge and skills, Green Belt .

TECHNICAL PROFILE

• Business Application and Reporting Tools: Clarity, Enterprise Architect, Rational Rose, Rational Requisite Pro, RUP, DFD, ERD, MS Office Project, Power Point, FrontPage, Outlook, Access, Excel, Word and Visio Lotus notes, Business Case, Clear Case, Minitab trend analysis, statistical reports, graphical charts , Crystal Reports, SQL reports, SQA, Nvision, Excel, Access, Oracle reports, Developer 2000, VB.XML, Lucid Spec, OBIEE 10.1.3.2 and Siebel, Axure and Snag It..
• Methodologies/ Project Management: SDLC, Six Sigma Discipline, ALM, SCM, Data Mining, Data Mapping, Data Modeling, Data Tuning, Normalization, Scrum, Agile PM, Brown Paper Method, Water fall analysis, Traceability, Test case Scenarios
• Languages and Databases: SQL, SQL , PL/SQL, MS SQL, HTML, Oracle MS Access, SQL Server
• Operating System Architecture: Windows, and Unix SOA

DETAILED PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager II

• Project Manager to the software Migration Implementation efforts for Facility Source and Business Process projects.
• Managed critical documentation for stakeholders and steering committee as the project manager.
• Managed multiple and interdependent/production based projects which also includes migration and implementation project.
• Successfully executed and maintained scope documentation and strategically designed critical work break down plans as a project manager.
• Participated and documented vendor management discussions for procurement efforts.
• Orchestrated project management monthly, weekly, bi-weekly and daily project meetings to maintain visibility and scope as a project manager.
• Successfully mitigated multiple project derailments from a business analyst and project manager perspectives.
• Developed and managed business and functional documentation.
• Effectively created, validated, and enhanced business, functional, and technical requirements.
• Effectively administered business to - business management protocols.

Confidential

Sr. Project Manager

• Project Manager to the software Migration Implementation efforts for Facility Source and Business Process projects.
• Managed critical documentation for stakeholders and steering committee as the project manager.
• Managed multiple and interdependent/production based projects which also includes migration and implementation project.
• Successfully executed and maintained scope documentation and strategically designed critical work break down plans as a project manager.
• Participated and documented vendor management discussions for procurement efforts.
• Orchestrated project management monthly, weekly, bi-weekly and daily project meetings to maintain visibility and scope as a project manager.
• Successfully mitigated multiple project derailments from a business analyst and project manager perspectives.
• Developed and managed business and functional documentation.
• Effectively created, validated, and enhanced business, functional, and technical requirements.
• Effectively administered business to - business management protocols.

Confidential

Project Manager II

• Currently delegated as primary Project Manager and BA to the Mobile Device Management Blue Chip , Endpoint Encryption, Endpoint Security, LANDesk, and Data Loss Prevention, and Identity Protection Authentication and Business Process Mapping projects.
• Created and managed critical documentation for stakeholders and steering committee as project manager.
• Managed multiple and interdependent, production, and break-fix projects SECURITY , for OCIO while following the project life cycle discipline as a project manager.
• Successfully executed and maintained scope documentation and strategically designed critical work break down plans as a project manager.
• Participated and documented vendor management discussions for procurement efforts.
• Successfully delivered an Enterprise wide campus mobile project initiative.
• Orchestrated monthly, weekly and daily project meetings to maintain visibility and scope as a project manager.
• Successfully mitigated multiple project derailments from a business analyst and project manager perspectives.
• Developed and managed business and functional documentation.
• Effectively executed business, functional, and technical requirements.
• Effectively administered business to - business management protocols.
• Effectively facilitated project kick off meetings, cross functional iteration sessions, and gate reviews.

Confidential

R D / Senior Business Analyst / Consultant

• Performed FITGAP analysis for software enhancements and customizations.

• Successfully gathered, analyzed, and validated requirements with senior management.
• Created and maintained documentations for trend and statistical reporting.
• Developed business requirement documentation and functional specification documents.
• Created technical and functional documentation and communication logs with cross-functional platforms to implement and for TQM data and systems integration and collaboration.
• Developed and conducted Test Cases. Actively participated in User Acceptance Testing.
• Effectively communicated with developers to create interfaces and software enhancements.
• Effectively created and streamlined Business Process Flows diagrams and data mapping.
• Researched process management enhancement tactics.
• Researched technological tools to help enhance business analytics and cross functional management.
• Analyzed reporting needs and helped customize reports.

Environment: North American IT Engineering. IT Environment: Service Oriented Environment, SOX.

Confidential

Project Manager II

Project Management Highlights:

• As a project manager successfully executed and maintained scope, business requirements, work break down structures, and functional and formal documentation for various portfolios.
• As a project manager Managed multiple and interdependent enhancements, new production, and break fix projects for Annuities, Individual, and Retirement Portfolio based projects through the ESDm product lifecycle.
• Successfully delivered projects, solutions, and implementations.
• Effectively administered business to - business management protocols.
• As a project manager effectively facilitated project kick off meetings, cross functional iteration sessions, gate reviews, requirements walk throughs', and Solution Scoping re-estimation sessions.
• As a project manager successfully administered IT monetary change requests.
• Strategically mitigated organizational control and change management.
• Developed and managed business and functional documentation.
• Successfully delivered projects, solutions, and implementations.
• Coordinated multi cross functional working sessions to implement solutions.
• As a project manager facilitated and provided critical documentation for stakeholders and steering committee meetings.
• Environment: Service Oriented Environment SOA PMO/IT Environment: Windows XP, RMS reporting tool, and Clarity

Confidential

Project Manager II

Leadership Project Management:

• Administered business to - business management.
• As a project manager demonstrated solution management tactics and plans.
• Created business continuity plans.
• As a project manager executed multi cross-functional development for the organization and departments.
• Provided project analytics and coordination with multiple allied programs.
• Created and managed project plans in the PMO and Agile environments.
• As a project manager managed the SDLC processes to effectively align business scope and objectives.
• Applied the Lean Six Sigma Management to establish standard operating procedures.
• As a project manager managed and executed financial management including risks and mitigation efforts.
• Effectively designed, integrated and executed multiple project plans and programs.
• Applied and managed Lean Sig Sigma analytics to enhance Total Quality Management.
• As a project manager effectively communicated difficult and sensitive information tactfully for senior executives and steering committees.

Senior Business and IT Functional Process Management:

• Customer Relationship Management:
• Administered and applied root cause analytics to enhance processes, project management, and overall business operations.
• Created wireframes and mockups for business continuity planning.
• Used fit-gap analysis for functional designs to integrate applications.
• Created process models maps to ingrate multiple applications.
• Developed business continuity plans.
• Developed and managed business and functional documentation.
• Administered IT change requests, database maintenance efforts, and reporting.
• Managed and developed functional and business requirements.
• Mitigated organizational control and change management.
• Provided technical and functional systems solutions.
• Trained management to provide more effective customer service.
• Provided functional support through various escalation management processing.
• Provided financial reports ROI and cost benefit to senior management.
• Facilitated and conducted stakeholders and steering committee meetings.
• Coordinated multi cross functional working session to implement solutions.
• Provided customer service management and supported executive decision making by using Lean Six Sigma principles and application.

Confidential

Sr. Business Portfolio Analyst III / Consultant

Project: Program / Project Tracking System Application Analytics and Physical

• Environment: Leadership PMO IT Environment: Commercial Retail Banking Business Loan Division, Enterprise Development, SDLC Agile Management, B2B and B2C, PMO office, PCI DSS.
• Developed data governance, architecture, modeling, and administrative guidelines for effective PMO reporting and management.
• Developed data strategy designed, and implemented, dashboard for effective PMO reporting analytics.
• Successfully performed functional integration for multiple projects.
• Effectively participated and contributed to the design of the PMO Share Point site Public and Private .
• Created technical and functional data maps documentation. Developed functional and technical process flow diagrams for executives and cross-functional teams for standardization.

Confidential

Project Coordinator / Sr. Business Analyst

Project: Realize My Success Global Mobile Solutions Office Environment: IT / PMO

• Under the Agile project management environment effective execution for developing and executing sprints, scrum tasks as the scrum master, developed and maintained time-boxes, requirement analytics, design, coding, unit testing, and acceptance testing protocols.
• Environments: Marketing, Agile Project Management SOA , PMO, Process Management, Integration and Architecture, B2B/ B2C.
• Performed scrum tasks as the scrum master, product owner as well part of the team to conduct sprints, analytics, and iterative approaches for corrective actions and enhancements with the product.
• Performed marketing research dealing with demographics and cross-functional development.
• Concentrated on business marketing to maintain relationships, and product delivery.
• Executed and developed functional and technical requirements.
• Also responsible for creating business continuity planning, wireframes, mockups, data quality management parameters, and a document management systems.
• Managed and monitored scope definition and scope planning.
• Developed user stakeholder requirements in order to lead a team of developers and testers.
• Constructed business models to align business and client requirements.
• Developed process definition and design matrices to develop effective process and implementation tactics.
• Conducted and documented business requirements dealing with quality and standards TQM
• Performed Sig Sigma analytics to monitor and gauge predictive analytics to further enhance business processes and effectiveness.
• Executed SQL querying using TOAD and MS ACCESS.
• Developed effective methodologies for data mining and data management using iRise
• Created technical and functional data maps documentation. Developed functional and technical process flow diagrams for executives and cross-functional teams for standardization.
• Responsible for performing advanced data analytics, business and financial diagnostics, strategic MIS, and Project Management skills methodologies.

Confidential

Data and Business Analyst II

• Project: Data Reporting - Design Management Environments: Project/Program Management Organization SOA . Home Lending Service Default, SOX, PCI DSS.
• Developed data governance, architecture, modeling, and administrative guidelines for effective PMO reporting and management. Also responsible for creating business continuity planning, data quality management, and a document management system...
• Developed data strategy designed, and implemented, dashboard for effective PMO reporting analytics SQL and Access Development .
• Successfully performed functional integration for multiple projects data into a centralized data repository for effective and real time reporting for large portfolios.
• Effectively participated and contributed to the design of the PMO Share Point site Public and Private .
• Developed effective methodologies for data mining and data management.
• Created technical and functional data maps documentation. Developed functional and technical process flow diagrams for executives and cross-functional teams for standardization.
• As a project manager, responsible for performing advanced data analytics, B2B/ B2C analytics, business and financial diagnostics, strategic MIS, and Project Management skills methodologies. Executed quality research and development R D , effective problem solving, and project management dashboards and management for robust project/program portfolios.

Confidential

Strategic Project Manager

• Project: PeopleSoft Developed the Project proposal and Project plan for US Department of Agriculture Recruiting solutions Self Service module Implementation USDA in coordination with the Office of Personnel Management OPM .
• As a delegated Project Manager developed a critical work breakdown plans with resource management protocol.
• Created process models maps to ingrate multiple applications.
• Used fit-gap analysis for functional designs to integrate applications.
• Created wireframes and mockups for business continuity planning.
• As a project manager demonstrated solution management tactics and plans.
• Created business continuity plans.
• As a project manager effectively communicated difficult and sensitive information tactfully for senior executives and steering committees.

Confidential

Sr. Business Data Analyst II

• Environment: Service Oriented Environment SOA , Windows XP, and Oracle 11g SQL Server, HIPPA , SOX, PCI DSS.

• Effectively designed, Integrated and executed multiple project plans and portfolio diagnostics for the Coordination of Benefits COB department as a Project lead and performed Business Data analytics.
• Data Mapping and design, and implementation of process and data flow for Human Web Services for clients and customer based portfolios.
• Created and implemented functional data flow scenarios congruent to policy and governance standards.
• Created technical and functional documentation and communication logs with cross-functional platforms to implement and for TQM data and systems integration and collaboration.
• Provided deliverables managing project within the fiscal and work scope and timelines.
• Provided recommendations for decision-making process enhancing 65 profit, efficiency, and productivity in claims processing.
• Conducted JAD sessions gathered business requirements, business rules and business processes. Used fit-gap analysis for functional designs to integrate in the applications through Data warehouse/ data marts.
• Created and maintained documentations for trend and statistical reporting.
• Applied risk management strategy by applying mitigation activities.
• Provided statistical financial analysis ROI Cost, and coordination of benefits .
• Enhanced claims process accuracy and efficiency with corrective actions through performing process analysis for Medicare and Health insurance claim processing systems. Using Brown Paper Method created process models maps , integrated with the current business processes. Designed 0-7 level process flow for claims managers using Microsoft Visio.
• Performed Data Mining using scrubbing tactics and validated referential integrity stratifying, normalizing and validating
• Provided reports including scorecards, financial statistics, situational analysis, departmental savings analysis, ROI percentage variance, executive summaries Used Excel, Access, and Minitab, SCRUM, Database Mining tools SQL Queries, MS Office suite .
• Effectively communicated difficult/sensitive information tactfully through presentations

Confidential

Project Manager III / Sr. Business Manager

• Environment: MS Office, Visio, Excel, Access, Rational Requisite Pro, Clear Case, Business Objects, Crystal Reports, PowerPoint, Project, Oracle9.0, SQL, Windows 97, SOX, PCI DSS.
• As the Senior Project Manager developed information technology infrastructure and developed business development plans and strategies.
• Managed and developed Loyalty as a national management and consulting company in the music/film industry.
• As the Senior Project Manager Implemented process management for development, production, marketing plans, distribution and sales promotion. Developed Plans and managed projects SDLC .
• Developed and implemented business strategic plans for enhancement of information technology systems and marketing infrastructure. Analyzed the impacts of new initiatives on existing systems, and mitigated key risks.
• As the Senior Project Manager negotiated and accomplished a three-year executive management contract 3 million Dollars in revenue with Grammy award winning clients and achieved 85 profit increases.
• Developed, negotiated, achieved contracted partnerships and managed projects with Universal, Sony, UMVD, IMG and 7th Sign companies.

Confidential

Systems Analyst II

• Environment: Service Oriented Environment SOA , Windows XP, and Oracle 9.I, SQL Servers.

• As project manager successfully completed Project work time and compensation SDLC . Established NETS Remote Services Management and provided technical, functional support to the Nationwide Trial Legal Division. Performed business process analysis, audited and Re-engineered existing systems to streamline critical processes for productivity.

• Developed documentation for Business processes and procedures and enhanced cost benefits by 70 and efficiencies for the Trial Division
• Interacted with user groups in eliciting requirements, formalizing requirements and developed functional specifications. Performed fit-gap analysis. Developed business requirement documents. Interfaced with developers on the design and specification of technical features. Performed functional and coordinated user acceptance testing UAT .
• Provided functional support through various escalation management processing.
• Provided technical and functional systems solutions.

Confidential

MIS Administrator/Project Manager

• Successfully initiated several business application and network projects through SDLC.
• As the Senior Project Manager provided cost benefit business analysis, and developed implementation plans for IT.
• Administered responsibilities to track and maintain all offices under one network hub.
• Managed and coordinated business operations with corporate and six statewide offices.
• As the Senior Project Manager effectively conducted workshops with developers to build patient record management system while aligning scope with hospital regulations.
• As the Senior Project Manager created and managed the Information Systems, multiple projects, and prepared project plans and charters.
• Environment: MS Office Tools, MS-Project, Visio, SQL, Oracle and Java, HIPPA, SOX, PCI DSS.
• Conducted business and technical group meetings to define and gather business requirements using Requirements Traceability Matrix.
• Performed GAP analysis Developed business requirement documents and functional specification documents Business Process Flows diagrams and data mapping. Analyzed reporting needs and helped customizing report data mapping and elements.
• As the Senior Project Manager developed and conducted Test Cases. Actively participated in User Acceptance Testing.