SUMMARY

• A multi skilled professional with a great record of managing projects in various environments, meeting or exceeding stakeholder’s expectations. I have a clear understanding in prioritizing projects to align with business strategy, I also, enjoy challenging and diverse roles as well as confident in working with technical experts from any industry.
• I am committed to delivering quality projects that meet business needs and bring experience in managing cross - functional teams on highly visible projects in a fast-paced and ever changing environments.

TECHNICAL SKILLS

• MS Office,MS Project, Visio, SharePoint, TFS with Visual Studio 2013, Rally, JIRA and Confluence.
• Wireframe Sketcher
• Clarity V13 PPM
• PM Industry Standard Methodologies & Tools
• HTML5 and CSS3,Javascript, JQuery and Bootstrap
• Team-Building and Coaching
• Managing Customer/Client Relations and Stakeholders Expectations
• Business and IT Strategic Planning
• Servant Leadership
• Cross-Function Resources Management
• Project Governance and Planning
• Time Management
• Risk Management and Mitigations
• Budget and Forecasting Methodologies
• Continuous improvement
• Requirement Analysis

PROFESSIONAL EXPERIENCE

IT PROJECT MANAGER/SCRUM MASTER

Confidential

Responsibilities:

• Managed the overall enterprise application deployment for various departments of the organization.
• Interacting with Senior Management, Project Sponsors, Program Managers and multiple Development Teams to define and deliver complex features.
• Leading the effective and efficient delivery of large, complex projects, anticipating bottlenecks, providing escalation management, and balancing the business needs versus technical constraints using agile and lean principles. Acted as Scrum Master for the distributed (offshore) teams.
• Facilitate commitment to deliverables across 15 diverse work streams.
• Fostering constructive and pro-active communication across organizational boundaries.
• Identifying, assessing, tracking and mitigating issues and risks at multiple levels.
• Manage Risks and cultivate an environment of Risk Avoidance.
• Apply principles of a High Reliability Organization (HRO) to performance of assigned responsibilities.
• Creating, maintaining and disseminating project status, roadmaps, and documentation to stakeholders.
• Driving effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Monitored and managed budget burn rates and managed resources to ensure audit compliance.
• Drove development of Business and Technical Requirements with Business and Technical Analysts.
• Collaborated with QA teams to develop test plans and schedules.
• Budget tracking true-ups and resource accountability, organizations budget adherence.
• Responsible for escalation of key issues and mitigation plans to resolve issues.
• Worked with department managers and analysts (SME) to create RACI documents, set up the production support for this product and train the Service/Support Department personnel who were the pilot team.
• Coordinated with other departments and vendors to ensure options purchased were available at the Production/Rollout Date.
• Coordinated all testing types (system, user acceptance, quality assurance, pilot), resulting in smooth handoffs and a common understanding of test phase scope and roles. Mentored end user testers on UAT test script creation.
• Spearheaded training sessions for System Administrators on Workflow and all Back Office Tools via WebEx and classes on SaaS. (Software as a Service) products with add on options. Assisted the Organization with accounting extracts and help with the interface from their ERP system Sage X3.

AGILE PROJECT MANAGER/ SCRUM MASTER

Confidential

Responsibilities:

• Accountable for managing the delivery of critical projects, and for providing managerial support to multiple projects conducted by the company. Also responsible for providing monthly budget and technical updates regarding any known issues/risks to Senior Director. Facilitated up to three scrum teams at a time.
• Managed multi-sizeprojectswith budgets in excess of 5 million dollars.
• Played a major part in creation of Business Cases, handled budgets, managed and optimized resources.
• Defined product roadmap and created backlog in conjunction with product owner and key business partners.
• Managed the development, successful completion and deployment of numerous software projects (SDLC) utilizing .NET, Java, HTML, CSS, JavaScript, and SQL components.
• Delivered projects needs on time and within the agreed acceptance criteria using Agile Methodologies SCRUM, NEXUS and SAFe. ALM tools used were Jira and Rally.
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Release Burn-Up Reports and velocity target updates.
• Coached the Organization, the PO and the Dev. Team on Agile principles and preserved the Scrum framework.
• Shielded the Dev. Team from outside interference.
• Enabling the team to become self-organized and empowered teams that consistently deliver on their sprint commitments. Encouraged and facilitated cross-team coordination and collaboration.
• Ensure the development teams are practicing the core agile principles of collaboration, respect, focused, team accountability, and visibility. Facilitating discussion and conflict resolution, assisting with internal and external communication, improving transparency, and radiating information
• Facilitated Scrum ceremonies, which included Sprint Planning, Daily Scrums or Standups, Sprint Reviews and Retrospective meetings.
• Backlog grooming, create user stories, organize sprint meetings, conduct dailyscrumandscrumofscrummeetings, help define Definition of Done (DOD) and Definition of Ready (DOR), facilitated the sprint review sessions & retrospective meetings.
• Resolved conflicts, improved morale and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across departments and sharing and seeking feedback on metrics used.
• Collaborated with the dev. team, architects and Product Owner to ensure rightness of features, design and continuous process improvement.
• Experienced in managing and mentoring team in implementing SOA, developing API Governance process and policies, and API Security mechanisms.
• Coordinated with offshore development team, planned on-call support for various go-live events, also helped team members to prepare documents for various releases and upgrades.
• Capture meeting minutes and providing meeting recap, risks, issues and action items to Scrum Team.
• Assisted the Senior Director in constructing project roadmap for next 6-12 months and conducted JAD sessions with Sr. Architect, Dev. Team and SMEs to meet critical enhancements and/or validate requirements.
• Participated in Retrospective Team meetings at the end of each Sprint to review Scrum Team performance and process improvement.

PROJECT LEAD/PROJECT MANAGER

Confidential

Responsibilities:

• Oversaw $1M+ implementation of E-Courier Platform with specific requirements that allowed for time reduction and user/company interaction, rate calculation capabilities for different services, packet and email tracking, user packaging tracking and online requests/reporting of issues.
• Successfully managed the first full hardware and software upgrade of the Computer Aided Dispatch and Automatic Vehicle Location (CAD/AVL) system. Included virtualization of the central system and impacted over 15 software products for internal end users and external customers.
• Proactively engaged with other organizations using same software vendor to share information, such as lessons learned, and gain leverage with vendor to address shared issues and needs. Has since grown into an official customer group with regular monthly conference calls and online forum.
• Experienced in all phases of Software Development Life Cycle (SDLC) which includes Analysis, Designing, Development, Testing, and Implementation including End User Training.
• Customized and documented workflow and led implementation of Customer Referral Program which leveraged the existing network of customers to increase sales and new registrations.
• Improved method for online credit card payments which minimized customer liability on declined charges and identified existing accounts that contained invalid information.
• Help monitor project risks and scope to identify potential problems and proactively identify solutions and plan for responses.
• Managed stakeholder’s expectations by status reporting and ensuring highest quality communication management.
• Acted on client feedback responding to and implementing change.
• Assisted in evaluating the feasibility of the new projects, key member in drafting of Business Case /Project Charter.
• Participated in creating WBS, developing RAM and performing high level risk analysis.
• Co-developed change management plans and risk contingency plans.
• Help in the acquisition and compromise, procurement and training of resources.
• Participated in project closing, evaluation and storage of project documents including lessons learned obtained throughout the life of the projects.