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Sr It Manager Resume

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ChicagO

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SUMMARY

  • A bi - lingual Sr IT Manager (English & French) with a solid history of designing and re-engineering key business processes in a broad variety of organizations.
  • Successful background of building productive teams and managing enterprise-wide packaged or customized conversions, upgrades and implementations.
  • Especially skillful in analyzing problems and opportunities, designing cost-effective solutions, marshalling internal and external resources, and implementing those solutions exceeding requirements and expectations whether it is in Waterfall or (Scaled)Agile environments.

TECHNICAL SKILLS

Technical proficiency: Microsoft Office Tools, PMO, ERP software (Oracle, PeopleSoft), CRM software, Business Rules Software (Ilog), HCM software (SAP Successfactor), Big Data software (PROS), Agile/Scrum software,(Jira, VersionOne), Sharepoint, Primavera.

Functional proficiency: Finance, Banking, Insurance, Healthcare, Telecom, Transportation, Retailing, 24/7/365 Help Desk, Data Warehousing, Education, Manufacturing, Automotive, Airline, Global Hospitality, HR.

Personal proficiency: Adaptability, flexibility, accountability, reliability, availability, self-starter, fast-learner, open-minded, good mediator, conflict/problem solver, good listener and team builder.

PROFESSIONAL EXPERIENCE

Sr IT Manager

Confidential, Chicago

Responsibilities:

  • Conducted the reconstruction of the Integration Team during some very critical and difficult times where projects were all in escalation, not being delivered on-time, neither on-budget, with very poor quality, and facing skyrocketing clients' dissatisfaction.
  • Within 6 months, managed to resolve all escalations, saving some paramount client accounts (Coca Cola, Sitel), and being able to restore clients' confidence and satisfaction.
  • Directly reported to the VP of Technology.
  • Lead transition of account management from the Sales Team, and assigned resources to projects.
  • Managed a portfolio of 120 projects: Integrations from/to SAP and SAP SuccessFactor with other software such as ADP Payroll, Workday, Paycom, BenefitFocus, Kronos, Active Directory, GSI or Sterling Background Check, PeopleSoft, JD Edwards, ByDesign, NetSuite, Fidelity Stock and 401K, Concur, AON…
  • Was a key asset for Project Managers having to deliver integrations, assisting them to develop their project plans, participating to clients’ meetings, and removing all impediments.
  • Lead the Agile transformation of the Integration Team, coaching and mentoring Team members to Scrum principles, concepts and culture.
  • Improved processes, procedures, and performances of the Integration Team.
  • Implemented Jira, and taught the Integration Team how to use it.
  • Interfaced with the Offshore Indian Team Management making sure that all projects were delivered on-time and on-budget with a very high quality level.

Sr IT Manager

Confidential

Responsibilities:

  • In charge of the implementation of Big Data PROS - Pricing Optimizer software.
  • Taught a Scrum class to introduce Team members to Scrum concepts, artifacts and ceremonies.
  • Coached and mentored Team members through their Agile transformation journey.

Sr IT Manager

Confidential, Chicago

Responsibilities:

  • Facilitated the HR migration from local applications to PeopleSoft for all French properties.
  • Assisted the Product Owner to define clear and concise user stories, and to order the product backlog.
  • Facilitated communication during the Scrum ceremonies.

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