Network Specialist Resume Profile

Experience Summary

Demonstrated the ability to take on increasingly complex and more involved projects.
Managed many multi-million dollar projects with 100 client satisfaction.
Traveled to project sites to ensure error free work from vendors
10 years' experience with vendor management
Developed great working relationships with vendors
Developed great working relationships with coworkers and peers

EXPERIENCE:

Confidential

Technical Project Manager

Joined the CCVT team call center voice technology as a TPM managing the implementation of large scale call centers across the nation.
Working with multiple teams including Cisco and Avaya as well as the Line of Business to ensure functionality of all call center applications.
Nice call recording- The system used to record agents calls from the customer used for training and monitoring
CME call routing- The system that routes calls to the appropriate agent depending on their needs.
ACM's- Active Call Management, the system that everything ties into at a Call Center.
Cisco voice mail
Avaya phone systems

Confidential

Technical Project Manager

Project management for the Corporate Real Estate Department involving associate moves from floor to floor or building to building. Managing the technical aspects of moving 1 to 2000 people and all their infrastructure needs including cabling, switches, routers, telephones, printers and PC's.
Ability to handle multiple projects
Understanding of technical infrastructure
Scheduling and working with outside vendors Miller electric, Archura, HP, Cisco and property management companies, etc.
Working with blueprints and floor plans
Developing detail Move Matrices to capture all information needed for a successful associate move
Proficient in most applications such as Microsoft Office Suite

Confidential

Senior Technical Analyst

Responsibilities include a wide variety of hardware and software technical support in an Enterprise environment for the nation's largest bank. Providing support for desktops, laptops, software and all related components at multiple locations.
Windows 95, NT, 2000 and XP support.
Support of the help line.
Set up Remote Access using Cisco client VPN and Dial up using PAL
Scheduling of work requests.
Installation and troubleshooting Outlook and Lotus Notes.
Deployment of software through Tivoli.
Ordering new equipment and warehousing of old.
Support a variety of in house software as well as most Microsoft products.

Confidential

Network Specialist

Performed technical and administrative support for the data center, LAN and WAN Networks, telecommunications systems, other IT/IS functions, and supported products.
Server administration and maintenance
Phone hardware and software setup including all wiring and voicemail
Investigated and resolved service request, trouble calls, and projects related to IT/IS equipment and software.
Provided customer service for client PC's, including all peripherals, all wiring from source to destination for a client base of over 700 people.
Proficient in Installation and Maintenance of Microsoft products.

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