SUMMARY

Statement: Very smart, deeply technical and business-savvy high achiever with strong abilities to build relationships, people, and departments, seeks a long-term or permanent position of responsibility in a firm where transparency, innovation, and customer focus are encouraged and rewarded.

WORK HISTORY Chronological

Confidential

• Program Manager, Scientific Engagement, Technology, Advanced Analytics Contract Program managed a North America-wide initiative to gather, process, and present medical voice-of-the-customer doctors' feedback about GSK's pharmaceuticals. This is a bleeding-edge technology effort to mine data coming from health care professionals and social media, in order to provide better services, additional research, and even new formularies.
• Program managed a North America-wide statistical analysis of GSK's field-based activities in order to provide KPI metrics, and optimize their coverage in the field. This is another bleeding-edge technology effort, using Tableau server and software, which takes information from various field inputs and produces exciting reports and analyses about many types of scientific activities with customers across the continent.

Confidential

Program Manager, USMA Regional Medical Scientists Contract

• Managed the R D field launch for Tanzium, including all compliance requirements, vendors, formulary trainings, speaker trainings, package inserts trainings, and then reported subsequent feedback from the health care professionals for three months after. Also managed the compliance, ramp-up and training of a vendor who provided additional field-based personnel medical science liaisons .
• Managed the creation and implementation of a streamlined process for recruiting and hiring MSLs using video and social technologies, and rolled it out to all North American managerial personnel.
• Created artifacts for all compliance requirements pertinent to GSK's R D, with regard to many drug launches including Tanzeum, by partnering with Legal and Compliance departments, and by cross-referencing pertinent Federal regulations.

Confidential

Program Manager, IT Contract

• Program Managed both business and IT efforts for the Dodd-Frank Regulations implementation for mortgage originations and servicing, including the compliance work to be done by PHH's subsidiaries. Successfully managed budgets, on- and off-shore vendors, a large team of business analysts and legal experts, and a 50-person IT team, impacting about a dozen back-end systems.
• Created a release management readiness and status process within Sharepoint.

Confidential

Senior Program Manager, Mergers and Acquisitions Contract

Performed Program Management for all technology, networking and communications related to a pharmaceutical acquisition. This included marketing, migrations of e-mail, telecom, and networking, infrastructure buildout, domain migration, and support transitions for service desk, field services, server support, and telecom. Managed a global team consisting of vendors, executives and personnel from both companies. Provided leadership and direction, team building, schedules and milestones, risk planning, communications, finances, and legalities. Managed the legal implications of HR issues related to European laws.

Confidential

Program Manager, SCT Modernization Program Contract

Provided Program Management and oversight for a 5.3 Million dollar modernization of core business workflows, UI and architectures. Reported to C-level executives, and provided strategy and interface between multiple lines of business and IT. Fostered enterprise-wide alignments in order to provide technology solutions for intra-company process upgrades. Managed a team consisting of business, IT, offshore, internal, consulting groups, and a myriad of business units and lines of business.

Confidential

Senior Manager, ITIL Service Release Perm

• Managed seven project managers in support of ITIL Service Release and Transition.
• Created and marketed a PMO consisting of former IT provisioning and networking personnel, coaching them on project management and helping them become PMP certified. These seven PMs performed ITIL Release Management.
• Created and marketed an International Global Product Lifecycle using stage-gate methodologies, ITIL and PMBOK-related steps and tolls.

Confidential

• Managed risks, project plans, vendor selections, training, rollout, and two project managers.
• Provided executive reports and analysis to C-level management.
• Utilized Agile SDLC Scrum .
• Managed vendor consultants from three partners, budgets and expenses and provided hardware and resource estimates , FAR Part 21 Compliance, and EU Guidelines for global compliance.
• Managed the Global Unity Program migrating Lotus Notes to Exchange 2003 and 2007, and upgrading to Office Communications Server OCS and Sharepoint MOSS . This international program extended to migrations in South America, Europe, Asia-Pacific, the UK, US, and included 35 plants and 3600 users.
• Program Manager, Enterprise Infrastructure Contract
• Managed the Brazil Infrastructure Upgrade a portfolio of projects that perform a complete uplift to the Sao Paulo operations and infrastructure also including GxP/FAR compliance qualification .

Confidential

Senior Project Manager, Business Process Engineering Perm

• Managed the build-out of one full data center in Philadelphia and a separate data center expansion in Alpharetta, Georgia. Managed local electrical contractors, all specs, all lease agreements, purchasing, migration of applications servers, migration of racks and cooling units, migration of related networking, and building an extra wall.
• Responsible for Infrastructure impacts regarding SOX, HIPAA and FDA-regulated governance criteria and reporting.
• Managed all phases, Corporate Systems project portfolio, up to 30 projects simultaneously, with emphasis on Infrastructure and Telecom.
• Transformed the Infrastructure workload into process-driven methodologies, including project work acceptance and all processes straight through to delivery of maintenance chores and windows.
• Managed all of corporate change management including all infrastructure-related pipelines. Created and rolled out release management processes and release window calendaring systems.
• Managed MPLS installation into four corporate offices plus two data centers.

Confidential

Program Manager, Mergers and Acquisitions Perm

Managed the business acquisition of E-Loan by Popular Financial Holdings Corporation. This acquisition was valued at 206 million and took place between PFH of Puerto Rico and the US, and E-Loan of California. Managed all aspects of the initial acquisition plus the transition of accounting to one general ledger. Worked exclusively with C-level executives, corporate attorneys, and department heads.

Confidential

Program Manager, Chief Technology Office Perm

• Won Most Valuable Player award for creating and supervising ITIL best practice Release and Change and Release Management. Coordinated all software and environment activities across the enterprise.
• Liaison for all marketing initiatives between business and technology groups, including Campbell's 20 brands Swanson, Pepperidge Farm, Godiva, etc. for an assets management initiative for global branding.
• Won Excellence award for strategy and implementation of the Websphere Center of Excellence. Used questionnaires for CMMI gap analysis studies, then trained up the developers to suit the Center of Excellence. Went from IIS to Websphere Excellence through conversion of 22 ASP-based applications and data. Created marketing materials and marketed the WCOE to Campbell's HQ to bring projects into the CTO.
• Provided Vendor Management for all Technology Office vendors: selection, SOWs, supervision, deliverables, payments, and close-outs.
• Created a Service Framework production and process flows for the Chief Technology Office. This Blueprinting process provided 90 accuracy in estimating costs for new projects, and validation for budgets for ongoing projects.
• Co-created a PMO for the Chief Technology office by designing the process through which new projects came into the CTO -- and managing all the projects within the CTO. The PMO became a formal and enterprise-wide Campbell's initiative.
• Brought in Rational Software RUP to manage requirements within the CTO and managed the training team, integration, and vendors.
• Acted as Enterprise-wide Administrator for Test Director software, and Manager of Quality Assurance teams.

Confidential

Engagement Manager Perm

• Created a Program Management Office practice for Alliance Consulting. This PMO also became a core offering. Worked with the VP of Marketing to create solution architectures for prospective clients then performed the sales and client delivery aspects as the Engagement Manager of record. Solutions architectures for marketing-driven technologies included automotive dealer websites, high net work investment channels on PDA/phone devices using XML and metadata , and intranet portals.
• Project Manager at Merrill Lynch. SFA: Initialized the Wealth Management tool used by the sales force utilizing data stored in documentum and a data warehouse, plus wealth analytics, to produce sales literature.
• Project Manager for Trading Initiatives at Merrill Lynch. High-level global enterprise architecture business and technology mapping for the trading initiatives within Merrill Lynch Investment Management division in the UK and Princeton. This initiative unified seven globally situated businesses within the MLIM trading area.
• Project Manager at Merrill Lynch. Managed a team of 9 java developers, to create four AI-based Internet portals, including community, wireless, alert systems, and financial advisement.
• Project Manager at SEI Investments for the Wealth Management Network. Creation of a mobile application targeted to the Ultra High Net Worth market. Worked with SEI Marketing and the CEO to produce product launches as well as product technologies. Team created a data warehouse using customer data and high net worth analytics engines to produce reports on the handhelds.
• QA Manager for Juniper Bank. Managed a Quality Assurance department for a web-based credit card application development project.
• Project Manager at Sylvania. Created a store locator system and branding for Sylvania's Internet and Extranet sites using Mapquest software plus Dun Bradstreet geographical and demographical data. Worked with Alliance Consulting and a Boston-based advertising firm to create the platform and marketing materials for the technology launch of the store locator system launch, as well as the vendor-facing extranet launch.
• Project Manager and Information Architect for Sales Force Automation tool. Created Wireless Synchronization of the Palm VII handheld with Red Celsius' sales force automation software using the Intellisync framework. This solution became part of the shrink-wrapped product line.

Confidential

Director, Information Systems Services Perm

• Successfully led a core team of 9 people as Project Manager in creating Consulting Division's Distance Learning Program for 4,000 users. Worked with the business and marketing department to create a viable concept to drive up employee loyalty while also re-educating the workforce. Used rigorous business planning to achieve consensus among 20 officers and a team of 400 Internet professionals re: course content and goals. Placed the learning modules onto the intranet/extranet and monitored the production and KPIs.
• Communications Director, CSC Index Vanguard -- Put on six globally located conventions per year about emerging technologies. Managed outreach, marketing, on-line subscription processing. Also acted as Webmaster and research associate. Published and distributed via CDs a data warehouse of prescriptive advisory information about the impact of technology on business seven years out. Managed a staff of five writer, editor, research analyst, technology analyst, business analyst . Responsible for implementation of all market-driven requirements.
• SGML Section Manager, JCALS Directly supervised 20 SGML engineers and document analysts in support of all SGML, FOSI, and other publishing related infrastructural implementation in the JCALS product and methodology.

Confidential

Director of Communications Perm

• Staff of 12 included advertising, publishing, and membership services managers.
• Responsible on a global basis for membership. Grew membership from 9,000 to 11,000 in 18 months through conventions, newly created member outreach, distance learning initiatives, and new publications advertising techniques. Also responsible for marketing techniques internally to the constituency, and advertising external to drive up membership.
• Publisher of two scholarly journals plus a magazine, circulation 11,000 for each. Increased circulation and profitability by instituting additional advertising opportunities. Wrote articles, solicited manuscripts, performed final QA on all proofs, negotiated printing and mailing budgets, managed postal budgets, copyrights, federal postal regulations, and ACSM brand. Final authority on print purchasing and all financials.
• Created, funded, and supervised the association's bookstore. Used project management techniques to identify the needs assessment and profitability, then used public relations techniques through multiple channels to get funding, partner with publishers, review new books, and buy and sell in quantity at discounts to members.
• Created an association-certified distance learning program for the surveyors. This critically important new program instructed and certified on developments in GPS surveying methodologies, geodesy, and cartography.

Confidential

Service Delivery Manager

• The Boeing Company, Seattle. SGML conversion, and data mining and analysis for all airplane specification information intended for FAA inspection, including aperture cards, microfiche, mainframes, pc's, etc. with SGML and PDF as end result.
• R. R. Donnelley Sons. Successfully converted approximately 60,000 typeset pages from typography to SGML and then to a data mart that could be understood, analyzed, and updated by the IRS. Trained the IRS and R. R. Donnelley in strategic ways to leverage information for multiple output media.
• The Department of the Treasury. Architected, presented and built their prototype publishing system a LAN for the U. S. Budget - integrating 5 different platforms.
• The Washington Post newspaper . Designed and built new product Legi-Slate a digital subscription service that takes GPO digital masters of all the U.S. federal laws and legislative commentary, by subject and by state, on a weekly basis, and auto-synthesizes them into a cohesive newsletter and detailed report.