SUMMARY

• Recently completed a contract with Granite Solutions Groupe at Confidential where I was filling in for someone while they were out on maternity leave. Now that the contract is complete, I am looking for new opportunities.

PROFESSIONAL EXPERIENCE

IT Projects Portfolio Management

Confidential, St. Petersburg, FL

Responsibilities:

• Worked with senior leadership and key stakeholders to understand the business landscape and needs. Using this to define goals and priorities for international business initiatives
• Responsible for oversight and administration of international, sales and marketing, technology projects
• Projects are a mix of waterfall and agile (moving from waterfall to agile - DAD)
• Actively engaged with project teams, stakeholders and management, as needed, throughout the SDLC
• Everyone is highly dispersed as international consists of 50 countries
• Supported the formation and execution of strategic plans
• Collaborated with others to develop and refine roadmaps:
• Using research into technology trends and marketplace trends
• Understanding of our current business landscape, challenges
• Provided ongoing communication (status reports) regarding projects
• Identified and suggested process improvement opportunities
• Managed project financials and facilitated budget allocation refreshes for applications
• Project manager on small projects (e.g. pilot and post pilot - roll out projects)
• Completed capability mapping for international initiatives, technology projects and commitments
• Laid groundwork for an innovation challenge with international support services and business development teams
• Managed project financials and facilitate budget allocation refreshes for applications

IT Agile Projects, Scrum Master, Digital Business Partner

Confidential, Tampa, FL

Responsibilities:

• Corporate digital business partner supporting change from waterfall to agile
• Facilitated and managed multiple IT projects, simultaneously, for steel mills across North America
• Led and coached scrum masters, product owners and project team members using agile methodologies
• Managed project efforts. As well as raised, and addressed impediments
• Partnered with the scrum teams on developing user stories, project, sprint and iteration planning, backlog grooming, conducting daily stand ups and retrospectives
• Partnered with various individuals internally to gain a deep understanding of specific business needs and priorities
• Facilitated collaboration through design thinking workshops for complex, high impact business challenges
• Worked with various vendors in order to identify solutions that would best solve business needs
• Researched, evaluated, proposed and piloted various new technologies to address the specific business needs (not entirely but primarily focused on mobile apps and enterprise SaaS solutions)
• Worked with the business and vendors throughout the SDLC on design, development and delivery
• Partnered with three mills, simultaneously, in adopting a new SaaS time keeping system
• Participated and coordinated data project team efforts around selecting the right data visualization tool
• Collaborated with agile thought coaches and digital partners on building a Kanban board in order to better visualize, analyze and manage our project portfolio
• Researched trends and innovation opportunities in order to make connections and find ways to solve complex business problems (IoT, hackathons, RPA, AI, big data solutions, wireless, mobile app and wear solutions, drones, etc)
• Participated and coordinated data project team efforts around selecting the right data visualization tool

Confidential, Tampa, FL

Project & Program Manager

Responsibilities:

• Program / project manager over multiple Search Engine Marketing (SEM) customer support projects (e.g. quality workflow, power point training refreshers, quick reference packets)
• Conducted focus groups, one on one interviews & surveys to understand business needs and elicit project needs
• Act as business project lead, for frontline, on a uni-tool pilot project
• Determine resource allocation
• Coordinate user acceptance testing, assisted in testing, maintained risk / issue log
• Direct and coordinate activities, meetings & communications
• Strategized, collaborated, coordinated, and directed efforts for operation teams
• Synthesized monthly actions needed to correct un-desired trends and move forward
• Coordinated, collaborated with training and quality in order to maintain delivery timelines & communication flow
• Lead communications around topics related to continuous improvement, process, policy, feature releases, etc.
• Acted as an interface between technical and non-technical teams in order to test/troubleshoot, escalate and facilitate resolution of high impact technical issues, bugs
• Managed various special projects, including implementation of a new team for agency support
• Developed & delivered FY initiatives training, increasing optimizations 18% & presale sign ups 20.4%
• Executed project requiring an internal knowledge base hosting job aids, procedures & communications
• Analyzed business challenges - recommending solutions to problems, resolving conflicts and improving support
• Mitigated customer dissatisfaction by data mining for call drivers and created talking points for support
• Analyzed individual & monthly customer dissatisfaction survey & ticket audit trends in order to solve problems, resolve conflicts and improve customer support
• Worked on Six Sigma project team, by data mining, analyzing and creating best practices, thus improving our performance and turning us into a highly valued vendor
• Engaged more than 200 business owners and PPC managers in account optimization, improving their knowledge and experience with the Microsoft brand
• Gained consistent, top customer satisfaction results by providing clients with effortless support experiences