SUMMARY:

• 9+ years ofIT, developmentexperience with in - depth knowledge of business processes in telecommunication, transportation, energy, healthcare, banking and financial industries.
• In depth knowledge of Software Development Life Cycle (SDLC), including but not limited to the various concepts of Requirement Analysis.
• Detail oriented professional with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.
• Providing all support to the team using a servant leadership style whenever possible, and leading by example and experience in effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers and helping the team on how to get the most out of self-organization.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, Confidential a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment on team level.
• Building a trusting and safe environment where problems be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.
• Facilitating getting the work done without coercion, assigning, or dictating the work, by facilitating discussion, decision-making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Knowledge of other agile approaches: SAFE, Kanban, RUP and XP.
• Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.
• In-depth understanding and experience in carrying different analysis techniques such as GAP, AS-IS, TO-BE Process and Impact analysis.
• Performed requirement analysis techniques such as Business Process Automation, Business Process Improvement, Business Process Modeling and Business Process Re-engineering.
• Working with Unified Modeling Language, UML building business Process Flow, Activity Diagrams, Sequence Diagram using Visio.
• Creating Business Requirements Documents (BRD), Use Case Realization Documents, Functional Requirements Specifications (FRS), Systems Design Specification (SDS), Systems Requirements Specification (SRS), Data Dictionary, Requirements Traceability Matrix (RTM), Defect Traceability Matrix (DTM) and User Guides, Release Notes.

TECHNICAL SKILLS:

Methodologies: SDLC, Agile (Scrum), Waterfall Approach.

Testing Tools: QTP, ALM and QC.

Defect Reporting Tools: Jira, Rally and Bugzilla.

Office Tools: MS Office, MS Visio, MS Share Point, Lotus Notes, Lync 2016.

Database: MS SQL Server, MS Access and Oracle.

Development Languages: Java,JavaScript, JSON,J2SE/JSE,JDKJavaPL/SQL, JCL, COBOL,ASP.NET, ASP Web Forms, XML, HTML 5.0, CSS, VB Script, Web Services (SOAP and REST).

Requirement Gathering Tools: TFS, SharePoint, RRC (Rational Requirements Composer), Rational Requisite Pro and Rational Rose.

PROFESSIONAL EXPERIENCE:

Confidential - Chicago, IL

Project Manager V/ Scrum Master - Consultant:

Responsibilities:

• Responsible for defining the agile transformation strategy for Volcker Reporting team and associate organization. Part of a team of scrum masters and agile coaches (onshore/offshore) to execute the strategy by providing coaching and training support to over 6 teams across 5 geographic locations (including India).
• Helped the team in creation of training materials for Scrum teams related to agile best practices, understanding and improving team dynamics and team performance.
• Focused primarily on training the teams on Backlog grooming by writing good user stories, prioritize the work based on business value and handling of the tasks by the team.
• Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players by advocating on Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement.
• As a Scrum Master resource for the PMO’s office and separate cross-site teams, identified process changes required to accelerate development and remove major organizational impediments. To achieve these results, updated group's processes to conform to Agile Scrum standards.
• Monitor and track status of iterations/releases and ensured the scrum team was updating the work progress visualization on the scrum board for each team.
• Expending knowledge of basic business principles and company goals and objectives according to the framework.
• Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level.
• Championed cultural change and collaborated with other scrum masters, coaches on plans and techniques for accelerating and advancing the organization's transformation.
• Led strategic Release Planning and tactical Iteration Planning sessions Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning.
• Communicated and presented weekly updates to stakeholders and program managers. Coordinated with teams for better software development with Product Owners and Scrum Masters to ensure feature release based on manufacturing commitments.
• Developed the roadmap for all teams to evolve toward predictive velocities.

Confidential - Columbus, OH

Senior Business Analyst - Consultant:

Responsibilities:

• Worked on Underwriting Desktop web applicationon the DCDirect and RPlink teams in an Agile environment, by supporting stakeholders which will be using the above mentioned web-based retirement solutions system.
• Involved withbusinesspartners for requirements clarification, documenting in RTC (Rational Team Concert) and RRC (Rational Requirements Composer).
• Developed Use Case diagrams, class diagrams, sequence diagrams, activity diagrams using UML to make users and developers understand the requirements clarification.
• Wrote User Stories with Acceptance criteria written using Gherkin.
• Facilitated Tasking Sessions and presented stories/requirements during Iteration Open.
• Attended Standup, Iteration Planning, and Retrospective, Show and Tell, and Three Amigos sessions.
• Performed requirements elicitation, documentation and management along with all other team RA’s through full Agile lifecycle.
• Acted as a liaison between BusinessApplication Owner andBusinessSMEs to ensure requirements addressbusiness objectives.
• Created screen-mockups using wireframes to review the requirements and provide feedback on the screen design using MS Paint and SnagIt.
• Proactively identified risks and concerns on meeting commitments to the Iteration Manager andBusiness.
• Identified requirement changes that resulted in variance from thebusiness objectives.
• Evaluated impacts tobusinessprocess as Product Backlog changed and alerted the team and IM of these impacts.

Confidential -New York City, NY

Scrum Master

Responsibilities:

• Helped the Product Owner create the Product Backlog with Features and User Stories.
• Worked closely with project owner in backlog management and continuous delivery of features.
• Facilitated Scrum Ceremonies including PI Planning, Sprint Planning, Daily Standups, and Retrospectives, stakeholder meetings, and software demonstrations.
• Protected the team from outside distractions, impediments or team conflicts, and maintained focus on product backlog and project timeline.
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders.
• Generated and presented Iteration Burndown and velocity charts to IT leadership, Sponsors and Product Owner.
• Enacted change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%.
• Protected the team from over-commitment, prioritized resolution of defects/bugs as evidenced by the on-time delivery of major initiatives.
• Coordinated and managed code releases and shared APIs with other IT groups internally.
• Communicated with other management, engineers, product managers and support specialists on product issues.
• Managing loyalty team to all centrally managed loyalty campaigns and customer benefits and related post campaign analytics leveraging SAAS campaign management tools
• Team was also implementing member segmentation for target countries by communicating with consumer and investment banking leadership on scheduling product launching.

Confidential - Washington, DC

Scrum Master

Responsibilities:

• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.
• Assisted team to remove impediments by having an understanding the control and release processes.
• Built relationship with Product owner and other stakeholders to facilitate team's interaction with them.
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery.
• Coached team members on Agile principles and providing general guidance on the methodology.
• Continuously learned Agile/Scrum techniques and shared findings with the team.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Facilitated getting the work done without coercion, assigning, or dictating the work.
• Making sure that all requirements are met through story grooming/ story mapping
• Facilitating all showcase to Senior Scrum Master, stakeholders and gaining acceptance.
• On Call 24/7 during release and always available for onshore and offshore team.
• Provided all support to the team using a servant leadership style whenever possible, and led by example.Updated Agile-tracking systems to provide transparency on product and sprint backlogs.

Confidential - Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Facilitated the project team, as team lead, by gathering of requirements, for a CRM and eProcurement Web application, service-tracking Website.
• Worked as a liaison between technical teams and the business
• Extensively working with sales team, creative team, and database team utilizing newly implemented CRM program, which vastly improved workflow.
• Analyzed System Requirements Specifications (SRS) and created product information packages for vendors including product descriptions, images and pricing by ensuring all information, product and non-product was updated and accurate.
• Coordinated Joint Application Development (JAD) sessions, taking business requirements, drawing Business Process Flow using Visio, also created As-Is and To-Be process for new system and functionality implementation.
• Recommend business solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add to the businessby delivering Real-Time reporting on campaigns, utilized a CRM program to record, and manage results.
• Provide updates to requirements as they evolved, design documents for solutions, and mock-up documentation appropriately based on feedbackby working directly with engineering teams and third party vendors to ensure product specifications and images are uploaded on the site, as well as removed discontinued product lines.
• Document any issues/risks related to business line decisions, review with management and communicate resolution back to project team.
• Facilitated presentation with SME’s and stake holders for new business process and meta data processing rules.
• Communicated with business owners and external contractors to focus on identifying new requirements for GE 3rd party vendor applicationby meeting preset customer goals through eCommerce sale maximization
• Conducted business process re-engineering sessions with various system owners for new enhanced functionalitiesby conducting interviews with sales team to enable functionalities in CRM to cross-sell and up-sell new and existing products to current GE third party subscribers.
• Created screen flows and mock-ups to illustrate customer experience with new implementation. Participated in requirement and design discussions to obtain feedback on requirements and customer experience.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Worked with the teams to estimate the cost for implementing the project
• Presented the delivery plan to Program House
• Created timelines for the project with implementation strategy
• Identified the Mobile SMEs and worked with them to gather Voice of Member
• Created the Requirement Specification Matrix
• Baselined and froze the RSM after Stakeholder, SME review
• Create the business rules document for various plans (Bundle Plan, corporate plans etc.)
• Worked with Offshore to set up a 30-member team for implementing the project
• Created As-Is and To-Be process flows
• Created the Process flow repository for Confidential &T Plans
• Worked with the UI team to come up with design for Mobile Apps and Mobile pages also presented the UI comps in the Usability sessions
• Identified potential members to test the features in Usability Lab
• Worked with the QA team to identify high level testing scenarios and prepared Usability testing Scenarios by validating test cases

Confidential - Houston, TX

Business Analyst

Responsibilities:

• Extensively involved in implementation of effective requirements practices, including gathering User Requirements, and analyzing User Requirement Document (URD), and functional specification document (FSD), use and continuous improvement of a requirement gathering processes.
• Interacted closely with the Subject matter experts (SME) for the functional requirements gathering.
• Facilitated JAD sessions, conducted interviews, Q and A sessions with business users to solicit business requirements relative to proposed functionality and created Functional and Non-functional requirements.
• Worked closely with the development team to clarify and understand functionality, resolve issues and provided feedback from the UML diagrams.
• Created Use Cases and Business Use Cases model after accessing the scope and status of the project and understanding the business processes form USER perspective.
• Analyzed, collected and prepared user requirements, definitions, scope and expectations for deliverable plans and delivered system documents, processes, diagrams.
• Defined business processes, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge.
• Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling, ran all status meetings and compiled various reports.
• Applied RUP methodology with its various workflows, artifacts and activities to manage life cycle from Inception to Transition phase.
• Acted as liaison between external clients and SMEs to generate and standardize product requirements specification documents such as URS/FRS/Use Cases.
• Employed UML methodology in creating UML Diagrams such as Use Cases, Sequence Diagrams, State Diagrams, Activity Diagrams and business process and workflows.
• Involved in designing determined 3-tier architecture for the claim processing system. Assisted team lead in developing Requirements Traceability Matrix (RTM) to trace the relationship between business and functional requirements to test cases. Prepared and executed different Test Cases and Test Scripts.Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT) and provided analysis and insight to QA Team in defects and bugs tracking.
• Gathered technical and functional client requirements and manage those requirements through clear and precise documentation. Prepared business requirement documents (BRD) with the lead business analyst.
• Responsible for administrative tasks on project, to include project team member time reporting.
• Responsible for translating BRD into functional specifications and test plans and closely coordinated with both business users and developers for arriving Confidential a mutually acceptable solution.
• Attended weekly meetings to discuss reporting functions and system configuration.
• Used MS Visio for creating use cases, workflows and sequence diagrams according to UML methodology thus defining the Data Process Models.
• Defined Use cases from requirements and helped convert them into software specifications.
• Involved in preparing the Test Scenarios for Health Care Claim Payment/Advice.
• Expertise in building applications using SQL and Oracle 10g.
• Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision-making.
• Created product documentation, printed user manual and training materials.
• Coordinated Regression Testing and created test scenarios for User Acceptance Testing (UAT).
• Maintained documents for Change Request (CR).