SUMMARY

Rasaq is a seasoned senior level program/project Manager who has worked for an impressive client base such as Cap Gemini, Fiserv, QBE Insurance Group, JP Morgan Chase, Comerica Bank and Capital One. Rassq is highly motivated, result oriented, PMI certified PMP Project Manager with 20 years of experience of outstanding project planning, execution, monitoring and customer relationship management with ability to support multiple simultaneous projects and experience in fostering and driving business strategy through facilitation of business priorities, effective communication and organized planning.

EXPERIENCE

Confidential

Senior Project Manager

• Project Management lead for Cap Gemini infrastructure program at Fiserv Enterprise Technology Group.
• Matrix-managed several member cross-functional teams hardware, application development, network, and Application support , assigning team responsibilities and overseeing tasks and timelines to develop design, applying PDLC in delivering multiple middle to large scale projects to several business Units. Often called upon to use judgment, diplomacy, and analytical sense to troubleshoot problems
• Major Projects completed at Fiserv
• RedHat 5.x Refresh project Upgraded over 400 VMs for BDHV and US Cellular application stack. Provisioning Apache and Web logic servers Over 3M
• Replace systems running Windows 2003 and SQL 2005 74 Virtual and 21 physical with Windows 2012 OS and SQL for all Session State application - 400K
• Replace End of Life Clariion and EDL with current EMC VMAX system in both Wallingford and Shelton datacenter. Migrate data from old hardware to new hardware. Decommission old hardware - 500K
• Upgrade all Oracle databases administered by Fiserv Engineering Technology ETG Database Engineering to Oracle ODA in the Norcross, John's Creek, Dublin, Lewisville, and Chicago locations - Over 1M
• Collaborate with ETG Business Analyst to work on defining system Requirements and scope definition
• Developed and managed project expectations ensuring all applicable functional areas in are engaged on the projects
• Work with Resource Manager to identify and engage required project resources
• Initiate and lead project activities such as Scope and Management WBS, Project Change Control, and Scope Document , Risk Management, Communication Management, etc
• Manage the procurement process by identifying all required hardware
• Work with Fiserv approved vendors and partners to purchase required hardware and equipment
• Created and maintained a project schedules for each project by identifying and monitoring overall project timelines, project milestones, tasks, resources, ETAs, task dependencies, and critical paths
• Controlled and tracked project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings
• Coordinated with other project managers and organizational entities to identify and monitor issues, impacts, and dependencies
• Provided status on progress of projects and prepared and conduct informal and formal presentations
• Coordinate with Operation readiness and engineering resources to work with release management and Service Management in documenting change release and formal transfer of project during Go-Live

Confidential

Wave Project Manager

• Part of the PMO involved in the 100M Bank of America divestiture of Balboa to QBE North America project Worked directly in the PMO to ensure integration within work streams.
• Responsible for the timelines, communication plans, audit documentation, and reporting across all 4 work streams: Datacenter build, Contact Center build, Preparation of applications and data to be migrated, Build out of the facilities for acquired employees
• Successfully managed Project Waves 1 and 2 by applying project management life cycle processes and company policies and procedures ITIL/ITSM , SDLC , Delivery completed in May 2012
• The scope for waves 1 and 2 was transferring over Balboa Insurance Mainframe applications asset that resides on third party platform at different geographical locations On-Shore and Off- Shore connected via secured dedicated Ethernet, DS3 and VPN across B2B private network
• Provisioning End user assets to connect to Mainframe Applications by providing Terminal Emulators on Citrix and ensuring Stringent security protocol by complying to 2 Factor Authentication and other security considerations
• Transferring of Service Desk Knowledge Object from Bank of America Maximo system to QBE ticketing System Cherwell
• Involved in transferring Master Service Agreement MSA and Statement of Work SOW between Bank Of America and Third parties InfoCrossing and Infosys to QBE
• Assist in coordinating the setup of Third party Infosys Operation Development Center ODC locations in Hyderabad and Chennai, India
• Involved in the Datacenter migration and consolidation asset of deemed to be in Wave 1 and 2
• Participate in Sun setting of asset identified to be decommissioned and retired
• Establish and maintain a program level plan to ensure successful delivery of waves 1 and 2
• Identify, track, and manage program level risks and mitigation strategies
• Manage communications between applications and infrastructure teams
• Manage change items that could affect the outcome of the assigned wave
• Ensure adherence to cross-company multi-party gating processes
• Manage changes to program-level scope by employing change management skills to eliminate scope creep, maintain quality and control costs

Confidential

Project Manager

• Technical Project Manager involved in a 26M Comerica acquisition/Conversion Project of Sterling Banks and Bank of the Hills. The project scope: Convert all core Sterling systems to Comerica, Data Retention for all key Sterling data not being converted, Sun Setting Sterling applications and infrastructure no longer needed to provide cost saving and cost reduction in operation, Installing Comerica Infrastructure in all Sterling Banking Centers, Comerica Infrastructure upgrades to support the additional volumes, Installing Comerica systems in all Sterling facilities per Comerica Architecture and Applications
• Worked on the IVR Voice Respond Unit , PBX, ATM and TANDEM system to preserve and migrate customer PIN DES Algorithm from Sterling bank to Comerica, validating that data mapping from source to target
• Providing oversight in guidance, guidelines and standards that are quick and best practices for being able to debug, maintain, modify, transition, and support conversion efforts over the course of project. Worked with a team over 76 individuals including Program and project Managers, testers, BA's, Developers Data Analyst and other resources in a Matrix managed environment
• Coordinates with design lead, test manager, implementation manager and other management staff
• Coordinates with Change Management and Operation team for code completion and deployment, all infrastructure deployment Such as obtaining required waivers, completing application deployment certification process
• Managed the conversion of Sterling bank ETL environment to Comerica Bank Standards
• Managed strategic consolidation of Sterling bank datacenter to Comerica Bank datacenter
• Managing Traceability matrix, assumption and constraints to ensure defined requirements are met
• Manages project risk through comprehensive mitigation assessment and planning techniques.
• Actively manages the work efforts of multiple functional resources through the project plan employing Water Fall and Agile Project management methodologies - Establishes basic scope control procedures

Confidential

Project Manager

• Project Manager for Retail Technology Services OCIS, focused on delivery of Application Development and infrastructure projects to support the Home Lending line of business operations such as origination, servicing and closing.
• Managed technology projects for Retail Banking that included Server deployment, retail banking technology risk remediation, Storage deployment, merger infrastructure projects and application deployment/migration to Retail infrastructure
• Involved in projects on Datacenter migration and consolidation of WAMU Datacenter and assets to Chase
• Involved in the day to day operational activities like requirements collection, Process Management, solution design, quality assurance, business analysis and managing deliverables
• Played an integral role in coordination and facilitation of all pieces of multiple infrastructure projects
• Handled multiple project initiatives, with quick-changing priorities, and high customer expectations, such as: The Foreclosure system project, WAMU Conversion Data Center Decommission Project, ETL data conversion from Teradata and DB2 to Oracle
• Fulfilled infrastructure requirements. Implementing systems with network, storage, monitoring, backup and operations center components to the specifications required by the applications.
• Coordinate with and responsible for working with Quality teams on implementing solutions that is performance tested. Conduct code testing from development through UAT and Production to validate application functionality
• Functions as a significant contributor to QA Performance Management Requirement and Performed Project Quality Review of all requirements/deliverables
• Adhered to standard project management best practices SDM and SDLC , taking accountability for the end to end planning and delivery of multiple projects
• Established strong working relationship with project stakeholders such that plans and requirements are fully understood and issues are resolved effectively
• Communicated and coordinated status, issues and risks to business customers and RFS management.
• Assisted PMO supervisors establish effective processes, governance and management tracking to ensure timely delivery of projects within agreed timescales budget
• Employed tools like Visio, MS project etc. to developed project plan, status reporting, change, quality, and resource management

Confidential

Project Manager

• Successfully managed and motivated a multidisciplinary team of over 28 members. Managed multiple projects in parallel for Capital One Infrastructure Platform Management department and the Customer Acquisition Center. Leads and manages a shared cross functional team of resources from Analyst, Tech Leads, Architects, Engineers, Developers, Designers, Business Continuity Experts, QA Testers, and more through all phases of the project lifecycle process PPM and SDM to deliver to the customers the end-product as specified in the project charter
• Worked on various Card Busines Object initiatives project with TSYS to systematically recognize approved Premium High Spend Programs, the ability to enrol only the opted-in cardholder base, the ability to automate the enrolment of opted-in customers based on account level annual spend or annual income, the ability to operationalize a regular file feed to MasterCard inputting customers into the Premium High Spend Program and the ability to manually remove opted-out customers
• Managed resources in off shore teams at locations in India and Philippines
• Employed Six sigma, CMM/CMMi, and Agile as Project and Resource management Methodologies on my projects at Capital One.
• Major Projects at Capital One
• Upgrading infrastructure to Oracle 10G, was chartered as part of the corporate initiative to reduce cost and optimize performance of the organization's I.T. environment Consist over 20,000 desktops, 1000 of UNIX and Wintel based servers and over 600 Oracle databases. It also involved Teradata and Abinitio data warehouse technology. The project involved assessing current layout and utilization of infrastructure and executing a re-platform strategy that eventually increased uptime by 10 and reduced unplanned outages by 800 . Project also entailed decommissioning databases and servers that eventually saved the organization 5M in software licenses, hardware and support contracts.
• Coordinating and managing the implementation of a system wide support tool Marimba for over 10000 desktops and laptop globally. Manage software distribution and hardware refresh projects globally
• Managed multiple projects in parallel in the delivery of the Marimba

Accomplishments:

• Marimba Infrastructure Project: Successfully deployed 95 Marimba servers at multiple Global locations providing capabilities to keep over 10,000 workstations compliant with security regulations and updated with latest patches.
• Transition Sites: Successfully migrated 69 seats, 2 global sites into Marimba environment. This included on boarding the site with all the support resources that were necessary.
• Hardware Refresh of all Capital One Call Centers: Successfully managed the refresh of all Capital One Call centers globally replacing approximately 3200 workstations. This upgrade was provided significant financial savings and by deploying new hardware it increased the performance of applications.

Confidential

Manager, Information Services

• Reports to the Assistant Vice President of Information Services, with responsibility for providing and managing I.S. services and projects to 18 departments.
• Develops and administers policies and procedures, including appropriate financial controls.
• Participates in strategic and operational planning and establishes and implements short and long-range goals.
• Participates in contract negotiations.
• Prepares, presents and monitors quarterly forecasts and financial plan.
• Analyzes operational/financial trends and impact on financial plan and budgetary needs.
• Recommends benchmarks for measuring financial and operational performance.
• Develops and maintains tool to analyze profitability of projects and impact to revenue stream.
• Responsible for all phases of the general accounting and financial reporting process including tasks related to the creation of accounting entries, posting, classifying, valuing and verifying transactions..
• Directs financing, payments, agency billing, expense management and cash flow processes.
• Ensures compliance with parent reporting requirements.
• Analyzes financial statements and reports to executive management and parent company.
• Coordinator of all project activities, formation of workgroups, kickoff meeting, development of implementation schedule, and provide ongoing communications regarding status of project deliverables
• Responsible for Project Evaluation Reports, moderating and coordinating Project Milestone meetings, dependencies, and project risks
• Achieved 100 success rate for on time / within budget project performance for several projects
• Analyze platform capacity to ensure optimum utilization, also involved in Disaster Recovery strategy

Confidential

Also Performed the role of company main Project Manager

• Demonstrated expertise in creating and maintaining project deliverable such as project scope, project plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestone/deliverable charts
• Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements
• Proficiency with project management software tools, such as Planview and MS Project
• Demonstrated expertise in teambuilding and leading teams
• Coach, develop and direct four Records Management staff to ensure that company content management goals and objectives are met
• Oversee department's processing of incoming mail transactions within established time frame, including deposits, transfers, loan and credit card payments, ensures proper endorsement and negotiability of checks presented through the mail

Confidential

• Supported company projects with roles such as project scope, project plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestones.
• Provide user support and resolve user concerns by determining source of concern/problem, answering questions determining source of error/problem and resolve problem by issuing instructions or performing corrective action
• Responsible for maintaining and upgrading the system and network architecture supporting a 7x24 environment, including network servers and LAN and WAN equipment. Performs Network Administrator functions, such as, maintaining user and computer/host accounts, installations of network and network application software, and trouble-shooting device and network malfunctions
• Maintain and monitor overall computer and network operations to ensure proper functioning of all hardware and software including the LAN, servers, modems, routers, and any other computer I.S. equipment
• Investigate, troubleshoot and resolve network, software and hardware problems. Report unresolved issues to Assistant Vice President of I.S. Suggest improved methods of operations to prevent future problems/occurrences
• Perform complex PC tasks such as, PC configurations, and software and hardware installation and provide more complex user support such as, resolving users problems, answering questions and/or performing

Travel requirements: Willing to relocate willing to travel up to 80 both domestic and international