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Scrum Master Resume

PROFESSIONAL SUMMARY:

Scrum Master/ Agile leader with extensive experience in driving projects end to end in Product Development, Developer Operations, Customer Service. Experience includes program management in API Platform Operations. Expertise includes working with lean & kaizen and agile (Scrum, Kanban), continuous improvement methodology. Cross group collaboration with internal teams (Microsoft IT, Premier Management & Support Team, Offerings team, Customer Service), work with SMEs, assess needs and gather requirements for system and process, customer focused, strong communication skills (written & verbal), risk management strategy & implementation, quality & metric driven for projects (MVP, KPIs, KSFs). Strong focus on problem solving, passion for technology, process improvement, strategic thinking and delivering high quality results

TECHNICAL SKILLS & ABILITIES:

Agile (Scrum, Kanban, XP), Program Management, Resource Planning, Functional Requirement Design, Joint Application Development, Product Rollout and & Readiness Planning, Development & Management; Process Improvement & Documentation, Process Workflow Modeling

Atlassian suite (JIRA, Confluence), Rally, Team Foundation Server, Microsoft Project, Microsoft Office Suite, Visio Professional, Microsoft Dynamics CRM, Microsoft Windows Share Point Services

EXPERIENCE:

SCRUM MASTER

Confidential

Responsibilities:

  • Coach and mentor 2 agile delivery teams (Consumer Lending and Credit Risk Team & Sharepoint Team) in their agile transformation journey by helping them cultivate agile mindset
  • Mentor my teams on Agile principles and best practices to improve team velocity and collaboration
  • Coach product owners in user stories writing that follow INVEST model and XP framework and has clear and crisp acceptance criteria
  • Facilitate Affinity Planning for estimating story pointing using planning poker
  • Teach my team to keep a well - groomed, prioritized product backlog and help define the minimum viable product
  • Lead and facilitate all scrum ceremonies (Sprint Planning, Backlog Refinement, Sprint Review, Sprint retrospective, Daily Standup) & release planning meetings
  • Partner with Product Owner, Program Managers, QA, Dev to deliver sprint goals that consist of feature upgrades to the loan originating platform for the credit union
  • Act as servant leader by removing organizational impediments and encouraging team to think of continuously improving by inspecting and adapting to increase efficiency
  • Facilitate pair programming, test driven development, code refactoring
  • Establish team working agreement based on scrum values and help build a high performing self-organized team
  • Leverage Microsoft TFS (Kanban board) to manage and visualize Sprint and Product Backlog
  • Review burndown chart with team
  • Advocate and evangelize Agile practices across organization by sharing best practices with other scrum master and managers Confidential Lean Coffee
  • Collaborate closely with Enterprise Release Management Team and Enterprise Architects to release features and bug fixes, update web services, update stored procedures.
  • Build and manage release roadmap and facilitate release planning meeting
  • Attend and represent team in Scrum of scrum meetings

SCRUM MASTER

Confidential

Responsibilities:

  • Manage network connectivity product backlog in Rally & MS Project
  • Onboard new APIs to the API platform
  • Facilitate scrum ceremonies
  • Set up connectivity to all new environments in new Data Centers in Dallas, Secaucus, San Diego, California
  • Drive projects end to end to set up network components in new Confidential & Confidential cloud data centers (San Diego)
  • Remove impediments and escalate any potential issues
  • Test connectivity to all new and old enablers to the platform
  • Improve and document process
  • Work closely with dev ops, test, program managers, tech support, release management team, external networking team

SCRUM MASTER

Confidential

Responsibilities:

  • Manage gift card platform product backlog and assist product owner in keeping product backlog groomed
  • Facilitate scrum process including sprint planning meeting, daily scrum meeting, sprint review meeting, retrospective meeting and product backlog grooming meeting.
  • Responsible for maintaining high performing team
  • Remove impediments and escalate any potential issues
  • Coach and mentor team members on agile standards and best practices
  • Maintain sprint metrics (burn down and velocity)
  • Identify and Develop relationship with upstream and downstream system partners
  • Lead and facilitate release planning and manage product release schedule
  • Manage JIRA for sprint visualization and management
  • Collaborate with extended project teams
  • Facilitate Affinity Planning and Planning Poker workshop
  • Developed and Managed Kanban process for product support operation team
  • Represent in scrum of scrums for various projects within Nordstrom Technology

SCRUM MASTER

Confidential

Responsibilities:

  • Managed scrum of scrum teams
  • Manage product backlog and assist product owner in keeping product backlog groomed
  • Facilitate scrum process including sprint planning meeting, daily scrum meeting, sprint review meeting, retrospective meeting and product backlog grooming meeting.
  • Responsible for maintaining high performing team
  • Remove impediments and escalate any potential issues
  • Coach and mentor team members on agile standards and best practices
  • Maintain sprint metrics (burn down and velocity)

SCRUM MASTER

Confidential

Responsibilities:

  • Managed launch of smart energy solutions that enables enterprises maintain sustainable energy and maximize energy savings
  • Manage product backlog and assist product owners keep a groomed product backlog
  • Facilitate scrum process including sprint planning meeting, daily scrum meeting, sprint review meeting, retrospective meeting and product backlog grooming meeting.
  • Responsible for maintaining self-motivated, high performing team
  • Remove impediments and escalate any potential issues
  • Coach and mentor team members on agile standards and best practices
  • Maintain sprint metrics (burn down and velocity)

Project manager

Confidential

Responsibilities:

  • Managed multiple Bill Optimization Projects for its worker’s compensation insurance client
  • Gather requirements
  • Develop Project plan, schedule, communication plan
  • Weekly Project Status Reporting
  • Tracking project tasks
  • Hold Project Status Meeting with team and Sponsors
  • Work with virtual team

Project manager

Confidential

Responsibilities:

  • Managed multiple client projects that included SharePoint site implementation & customization, website development and upgrade, mobile website development, database upgrades
  • Worked with clients and stakeholders to gather requirements
  • Develop project plan, schedule and manage project budget and resources
  • Hold stand up meetings with developer team

Program manager

Confidential

Responsibilities:

  • Developed process and communication for the Confidential Live Services test deployment team
  • Documented the AS-IS process and implemented improvements
  • Managed the deployment team & test deployment environments

Program manager

Confidential

Responsibilities:

  • Manage and developed Critical Situation (CritSit) processes & for the CritSit team and Premier business in Microsoft CSS
  • Re-engineer and develop processes in the CritSit business
  • Be the single point of contact for CritSit. Align/Modify CritSit process with systems
  • Cross team collaboration to build processes and data analysis & measurements.
  • Developed end to end documentation for Critical Situation processes
  • Identified key processes for improvement (Process Breakdown, Internal Post Mortem, Assign Process, CritSit Closure Process, CritSit data mining Process, Manual CritSit Creation Process
  • Re-engineering Process Breakdown & Internal Post Mortem Process, PFE onsite process,
  • Readiness &: Develop for CritSit tool release. Develop field readiness for the Premier business through quarterly release process.
  • Build & delivered CritSit via Enterprises Services Quarterly Release Process - REG 14, REG 15, REG 16, REG 17, REG 18

Program manager

Confidential

Responsibilities:

  • Design and manage programs, processes, and tools that support the EMEA CSS business
  • Developed CTS EMEA No-Charge policy for Professional Contracts - OASIS project
  • Worked as a readiness work stream lead for NGIM deployment in EMEA
  • Project Manage the Talisma email to CAP email migration project.
  • Program managed CSS tools & processes (Clarify, EPP, http://hotfix, PEAT/PES, pssemea, SFT)
  • Launched Voice of Business. Project goal was to set up a virtual team of advisors representing their roles, cluster and country to offer advice on process and tools improvement.
  • Act as a single point of contact for regional tools and processes used by EMEA CSS
  • Work closely with IT groups to ensure our IT infrastructure supports the programs and tools. Partner with IT in release management

Program manager

Confidential

Responsibilities:

  • Scope technical issues for Premier customers and match MS resources for on-site support
  • Liaise between technical account manager and the GTSC support engineer
  • Keep track of onsite visit, and help manage resources from the global virtual team
  • Work closely with critical situation and escalation team
  • Drive RRE project requirements, process improvement recommendation. Identify gaps in the engineer dispatching process and find an efficient and cost effective means to track engineers whilst onsite.
  • Involved in project initiation and project planning, gathered requirements, workflow analysis, process flow diagram, GAP analysis and process improvement recommendation.
  • Created communication plan for various business units
  • Identified Risks and dependencies for successful completion of project
  • Analyzed various wireless technology solutions, cost-benefit analysis for implementation of technology solutions for tracking. (Technology under consideration were: MLS and GPS)

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