Summary

• Experienced leader in providing diverse program portfolio management solutions services to nation's government and leading financial institutions. Process driven, resourceful and highly creative individual. Hands on experience spanning various aspects of IT programs and relationship management, product delivery, systems integration with a unique ability to apply technology to provide both tactical and strategic benefits to any project.
• Extensive communication and leadership strengths, providing enterprise-wide program management to ensure solution alignment with business requirements adept at oversight of business, project, and technical teams and skillful control of scope, budget, schedule, change, and risks. Committed to adding value and exceeding expectations through collaborative problem solving, business insight, tenacity, and by providing outstanding customer service.

SKILLS

• Managerial Standards
• Project Management, Product Management, Operations, Infrastructure Vendor Management, Contracts Negotiations, Budget Planning, Requirements Definition Analysis, Critical Path, Work Breakdown Structures WBS , Object Oriented Design OOD , Change Control Risk Management, Quality Assurance Testing, Enterprise Resource Planning, Release Management, Earned Value Management, Market Analysis, Technical writing and Documentation, ITIL, PMI PMBOK , AGILE Scrums , CoBIT, PCI, IEEE 12207, SDLC/PMLC, CMMI, Six Sigma Green Belt
• Platforms
• UNIX, Microsoft Windows
• Programming
• C . Java, Perl, PHP, VXML, XML, HTML, SAS, SQL, Flash
• Tools Software
• Remedy, Nuance, Dialogic, Zenoss, ManageEngine, XAMPP, Drupal, Joomla, Tomcat, Apache, MySQL, SSLExplorer, MS Office studio, MS Project, MS Visio, MediaWiki, WordPress,, SVN, Atlassian JIRA, VMWare ESXi , SharePoint, SalesForce.com, Oracle, MS Exchange, CISCO ASA, Nagios, BackupPC, VERITAS, Postgres

AREAS OF EXPERTISE

Program Manager

Confidential

• I am currently serving as a Program Manager supporting Department of Defense DoD Office of the Chief Information Officer OCIO Military Health Systems MHS Enterprise Infrastructure. I am responsible for the implementation of Virtualization foundational architecture across the globe and consolidating the hosting footprint from 101 Military Treatment Facilities MTFs to 20 data centers utilizing Citrix XenApp platform and HP blades along with implementation of Single Sign-On and Context Management capabilities for all applications. My current responsibilities include:
• Lead the turnaround of stalled and blocked program through progressive management techniques
• Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness towards the strategic intent.
• Active management of 150 million dollar budget, including life cycle cost analysis including labor, hardware, software and other cost categories for both Government and contractors items
• Capture business requirements and translate them into system specifications and design documentation along with review and development of several other program deliverables such as concept of operations, budget forecast, analysis of alternatives, RACI charts, and other project reporting and status briefings
• Manage stakeholder expectations and provide regular program performance briefings to the Project Sponsors, Government leadership and other stakeholders including the U.S. Congress and Secretary of Defense
• Programming, managing and monitoring of Integrated Master Schedule over 9000 terminal elements to ensure negative float and variances are addressed along with communication of problem areas to various project teams and provide options for resolution
• Proactive management of program management processes in the areas of issue and risk management, communications management, change management, quality management, human resource and vendor management
• Develop and maintain project controls to ensure that EVMS process is providing current, reliable and accurate information
• Developed cost model for the Virtualization platform to be used as a service PaaS where different directorates within MHS can pay per use rather than investing in costly infrastructure

Program Manager

Confidential

• Under the direct supervision of the C.E.O, I wore multiple hats for this Multi-Channel Communications Service provider for public agencies, ensuring the alignment of product delivery and roadmap with the industry trends while simultaneously focusing on project fulfillment and sales support. I worked simultaneously on several projects that supported business goals, in collaboration with CxO level management and stakeholders, along with strong focus on project deliverables by working with functional area managers and staff in engineering, sales and operations. Led the solution team that was diverse and geographically distributed across US, UK, Romania, Pakistan and India. Other responsibilities included round the clock management smooth operations of 40 government and private agencies with the support of 6 engineers, performance analysis, change and configuration management, and proposal development. Some of my accomplishments include:
• Successfully launched LogicTree's first OEM SaaS Interactive Voice Recognition IVR product offering and go to market strategy to meet the changing economics and business environments of the transportation industry which resulted in increased market penetration and technology adaption.
• Sold 2.7 million dollars in upgrades to existing customers in 2011 by utilizing responsive flexible approach and comprehensive customer needs assessment.
• Successfully led the effort in establishing a PMO and defined PMO charter, policies and procedures of project office
• Introduced repeatable processes to streamline product delivery, reducing implementation time from 1 year to 180 days resulting in increased profit margins between 40-60 .
• Successfully architected and deployed multi-carrier and multi-site mixed environment hosting solutions comprising of over 200 servers, supporting commercial carrier-grade Speech-Enabled Directory Assistance 411 subscription services, several intelligent transportation ITS multi-channel communication systems handling over three million calls voice and million visits data per month.
• Led 3rd party product evaluations and vendor negotiations resulting in over 30 operational efficiencies and over 2 million dollars in annual savings
• Demonstrated risk communication management expertise by encouraging customer involvement with constant feedback and introducing formal acceptance processes throughout the project lifecycle.
• Championed requirements gathering exercises for multiple projects using techniques such as interviews, surveys, brain storming, prototyping.
• Led the product solutions team comprising of 6 engineers, 4 PMs and 3 on-call support technicians while simultaneously managing 40 customers/projects.
• Performed resource risk based assessments, allocation and planning along with budget forecasting for all projects assigned.
• Manage a diverse talent pool, spanning across multiple continents that used Java, C and misc. voice and visual design technologies.
• Managed SLAs to earn client confidence by increasing platform reliability, availability and maintaining consistent annual uptimes exceeding 99.99 .
• Developed systems deployment, requirement analysis, system design and integration strategy plans for multiplatform multitenant systems comprising database-driven architectures.
• Provided regular updates for revenue recognition, resource cost, revenue projections and EVM reporting to CFO

Assistant Vice President Client Manager

Confidential

• Provided portfolio management services during my tenure at the largest US financial institution for mass affluent customers. Achievements in this brief term include:
• Proactively managed 143 million dollars in bank assets.
• Developed and implemented wealth management strategies for mass affluent client base, increased client acquisitions and client retention.
• Built outstanding personal and corporate customer relationships based on responsive flexible approach and comprehensive customer needs assessment.
• Served as a licensed broker, assisted in trade execution, sales including life health insurance products, mutual funds, short-term debt instruments and brokerage accounts.
• Studied and implemented six sigma methodologies to reduce transactional defects.
• Adding numerous clients to Premier Banking Program which increased my managed portfolio from 93 Million dollars to 140 Million dollars.

Additional Work Experience

Khantec, IT Consultant 1999 2005 : Implementation of several ecommerce websites and information systems, troubleshoot hardware, software and network related issues and perform upgrades to customer equipment