SUMMARY:

• PROJECT LIFECYCLE MANAGEMENT | REQUIREMENTS DEFENISTION & ANALYSES | RESOURCE PLANNING | PROJECT SCHEDULING | TEAM BUILDING & LEADERSHIP | PROJECT BUDGETING & COST CONTROL | QUALITY ASSURANCE
• A highly accomplished and professional Information Technology professional with extensive skills and experience in managing global andregional initiatives with emphasis on Enterprise Implementations, System Migrations, Cloud Migration, Process Automation, Mergers & Acquisitions Integration, Windows/Office Roll - outs, and Telecom Equipment Integration/Upgrade.
• Details oriented and customer focused
• Confident decision maker
• Dedicated team player
• Results driven
• Accountable
• Strong commitment to integrity and accuracy
• Excellent collaboration and presentation skills
• Excellent organizational and time management skills
• Cross-functional team leadership skills
• Problem solving and strong analysis skills

SKILLS:

Operating Systems: Expert with past and current Microsoft operating systems. Familiar with MAC OS. Working knowledge with iPhones IOS and Android.

Tools: Working knowledge with One Drive for Business, SharePoint, Active Directory, Microsoft Deployment Tool (MDT), SCCM, Virtual Private Network (VPN), Active Directory, McAfee end point encryption, Mind Jet, Remedy Action Request System, SnagIt, and remote access tools.

Software: Expert in Microsoft Office 365, Skype for Business. Working knowledge in Project, Visio.

Networking: Basic understanding of TCP/IP, DHCP, DNS, FTP, HP-Open View, server administration, backup management, and disaster recovery.

Programming: Familiar with MSI, WISE Installation System, ASP, HTA, HTML, CSS, JAVA Script, VB Script, VB.NET, Windows PowerShell, PERL, and SQL.

Other Skills: Familiar with building blueprints, network diagrams, and Telecom Single-Line drawings. Working knowledge of network cabling systems. Expert with IT Asset Management. Fluent in Arabic. Available for relocation and travel.

PROFESSIONAL EXPERIENCE:

Information Technology/Telecom Project Manager

Confidential, Palm Beach Gardens, Florida

Responsibilities:

• Managed the overall project performance including Project scope, project scheduling, resource scheduling, project costs, project timelines, and quality objectives.
• Worked with internal and external resources who performed work and supported the project including Telecom Engineering, Networks Specialists, Field Operations Engineers, Test Engineers, and Automation Engineers.
• Worked with other Project Managers to allocate the proper resources and escalate if contention for resources arises due to scheduling conflicts.
• Served as single point-of-contact to establish, maintain, and manage customers and subcontractors.
• Coordinates all site visits with Contractors and Engineers and acted as EH&S representative during the site visits.
• Scheduled resources including Field Engineers and Contractors to execute the project deliverables against the project plan.
• Prepared daily and weekly written project updates, and ran the project update calls in an efficient and professional manner.
• Maintained deployment database with current forecast and actualized completed tasks daily.

Information Technology Project Manager

Confidential, Menlo Park, California

Responsibilities:

• Managed multiple initiatives/projects from initiation to completion using the project management best practices.
• Coordinated with customers to gather requirements and manage expectations.
• Defined project deliverables, scope, schedule, budget, and quality objectives to meet and exceed client’s expectations.
• Created project proposals, managed budgets, developed project/program schedules and monitored progress against project requirements.
• Effectively communicated project scope, schedule, and budget with stakeholders including sponsors, projects teams, and management.
• Drove negotiation of proposals, including any necessary negotiation of terms and conditions.
• Managed stakeholder relationships and expectations to deliver the projects within the scope, budget and on-time.
• Set and adjusted project milestones and worked with teams to achieve the project milestones.
• Monitored projects on an ongoing basis, evaluated progress and quality, managed issue resolution and took corrective action as necessary.
• Oversaw coordination of all parties engaged in project work including developers, network technicians, server administrators, desktop support analysts, help desk analysts, and third party contractors throughout the project cycle.
• Directed quality assurance efforts to maximize desired results and minimize risks.
• Investigated and managed technical issues related to projects.
• Designed and implemented interactive project dashboards for sponsor and stakeholders.
• Facilitated weekly conference calls with project teams to review project progress.
• Provided weekly and bi-weekly project status reports to sponsors, IT management, project teams, and the Project Management Office (PMO).
• Documented and standardized the project processes and post deployment procedures to reducing deployment cycles.
• Resolved numerous project issues including staffing shortages, tactical matters, and scope creeps.
• Made vital decisions and drove decision-making across projects.
• Assessed vendor products and maintained positive vendor relationship.
• Identified, defined, and assisted with procurement of required subcontractor services and prioritized work to ensure critical work was completed in a timely manner as required by contract.
• Anticipated issues and develop solutions in advance to dramatically improve the chances of project success.
• Managed project change requests and functioned as an escalation point.
• Met customer deadlines and Service Level Agreements.
• Served as the main point of client contact throughout all phases of projects.
• Consistently completed projects on time and within budget.
• Displayed Confidential ’s core values to our customers, partners, and teammates.
• Managed technology assets and prevision technology equipment for the Western Region and Canada to minimize organizational cost through asset tracking using Remedy Tracking System:
• Tracked equipment through procurement, deployment, return, and disposal.
• Maintained records and databases containing information for technology equipment (laptops, desktops, mobile devices, etc.).
• Managed requests via multiple Exchange mailboxes and tracking queues.
• Assisted users with processing purchase orders for inventory stock replenishment.
• Managed access to company resources for 30 plus off-shore contractors/developers using VMs.
• Developed several custom software distribution packages using WISE Installation System.
• Worked with cross-functional teams and assisted with testing different software and OS patches.
• Functioned as a team member of a global pioneering technical group created to find various automation processes and technical solutions to eliminate any pain points for technical support personal within TEIS.
• Acted as a customer Advocate and liaison to promote department values.