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Program Manager Resume

UsA

CAREER PROFILE

  • An skillful, result oriented Program Project Manager with 14 years IT experience leading and contributing to projects at Vertex Business Services, Western Union, American Express, Patni Computers.
  • Reliable record of success in Program, Project Management, Problem Management, Delivery, Managing budget, tracking profitability indicators, resource estimation loading, Client relationship, Pre-sales in area of Finance Banking Business domains thorough knowledge of PMI based Project Management Life Cycle(PMP).
  • Wide technical and strategic background in system architecture, database design with legacy technology, data warehouse, business analytics, Change management and experienced at functioning with business leaders to transform business needs into technology results.
  • Known for demonstrating and implementing practical however creative plans to service delivery work flow managing and process perfection.
  • Solid skills in writing proposals, biding projects, and winning contracts. Veteran in working on various project methodologies e.g. Waterfall Agile(Scrum) and Integration Mangement.
  • Excellent interpersonal skills in communication, Management reporting and negotiations.

EDUCATION: Bachelor of Engineering

CERTIFICATION/PROFESSIONAL TRAINING COURSES: Project Management Professional (PMP) Training 35 PDUs completed. Certification TBD. IT Infrastructure Library (ITIL) Foundation certification training Sarbanes-Oxley04 Act Training in 2006 Six Sigma Green belt Training 2005 PROJECT MANAGEMENT TOOLS: Microsoft Projects, Clarity, Visio, ChangePoint, Powerpoint, JIRA, MPPM, Quality Center, HP Service Desk, MS Excel, MS Word, Infoman, Implementer, Lotus Notes, Sharepoint

COMPUTER SKILLS: LANGUAGES : C++, RPG ILE, CLLE, COBOL, Java, J2EE, API MI programming Tools on OS/400 : Synon, DBU, DFU, PDM, HAWKEYE, TURNOVER Change Management, Implementor, SDA, RLU, SQL, QUERY/400, Robot, SEQUEL, CA Unicenter, IBM Infoman, MPP, Source Insight, Perforce, VSS, Notes designer 4.5 DATA BASE : DB2, SQL, Oracle, Datawarehouse (DWH) ENVIRONMENT : i-series OS, AS400, J2EE, MS-DOS, WINDOWS, Business Intelligence (BI) PLATFORM : IBM-I, I-series, AS/400

WORK EXPERIENCE PROJECT DETAILS:

Program Manager, Confidential, USA, Oct2011 to till date.

  • Responsible for program and portfolio management activities in utility business domain for Vertex Business Services on NWE implementation. Defined controlled the governance model and various project processes within the NWE and e-CIS+ V3 implementation in Vertex aligned with PMI based methodologies.
  • Working on iterative Agile (Scrum model) devlopement methodology in a collaborative, fast paced and result oreiented environement.
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization and escalation management.
  • Track project cost, budgeting, profitability, cost saving, resource financial estimation/loading, and presenting periodic Dashboard reports on the current program, maintain Risk, Issue, Problem management and Change log etc.
  • Working in an onsite/Offshore model with virtual communication tools (phone, online GoTo meetings, conferencing).
  • Leveraging excellent technical skills acquired on IBM I-series, Mainframe, Java and legacy application devlopement in collaborating with technical team and client business Analyst. In addition monotoring Controlling Change management process work flow.
  • Maintain continuous alignment of program scope with strategic business objectives, define goals, approach, overall task plan and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Project Manager, Confidential, USA, Feb2009 to Sep2011

  • Successfully managed Portfolio for Western Union within the Settlement track of WU Money Transfer in fast paced, multi regional environement onsite/offshore model with expertise on Finance, Money Transfer business domain.
  • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization with strong presentation and influencing skills.
  • Define, initiate projects, maintain schedule in Microsoft project (MSP), develop , execute, changes to project plan and track performance of component projects, while working to ensure the ultimate success and acceptance of the program.
  • Track project cost, profitability, improve margin, cost saving, leveraging best practices and tech consumption reduction ideas, resource estimation/loading, and presenting weekly status reports on the current program, future opportunities, client issues. Work on and provide inputs using decision support system (DSS) and Business Intelligence (data warehouse) to management by online analytical processing, data mining, business performance management predictive analytics.
  • Coach, mentor and lead personnel within a technical team environment on Synon, AS400, Mainframe, Datawarehousing (BI), Java, J2EE and collaborate with other project managers/teams including offshore to manage inter project dependencies, monitoring and controlling change menegement process and approval in Implementor.
  • Pioneered the Value addition initiative within WU and saved CPU utilization in top 10 time consuming jobs and helped improving application stability in overall WU program on Problem management solution breakthrough.
  • Contributed by improving the Gross Margin from 23% to 40% by optimizing onsite/offshore resource ratio, seat utilization, reducing bench etc.

Project Manager, Confidential, Dec2006 to Dec08.

  • Provided business consulting, knowledge expertise in strategic performance management methodologies, application devlopement methologies on waterfall and Agile(scrum) and the application of technologies to business.
  • Managed and perform the process of Statement of Work, contract creation to secure new and follow-on work, staff/account management and prioritization and forecasting.
  • Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
  • Develop project schedule, execute project plan in Microsoft Project, change in project plan, tracking the progress, resource identification, loading and procurement, identification of Risk, issues, Problem management and maintaining log.
  • Manage the development and maintenance of implementation portions of project, Involved in Build/coding on IBM AS400, Mainframe, Java, J2EE, C++, ILE, change and configuration management (On TURNOVER Aldon). Managed budget for the organization to influence organization's financial profitability.
  • Contributed by winning a new client Evault Inc, Canada to Patni by delivering upgraded backup product with improved performance of 40% from tape drive.

Project Leader, Confidential, Jan2003 to Nov06.

  • Participated in developing project plan in Microsoft Project, budgeting, and requirement analysis and documented functional and technical specifications in Banking, Finance and Travel business domain with waterfall devlopement methodology.
  • Creation of task estimation, financial estimation, Managing cost budget to allocate overall cost estimate to individual tasks.
  • Managed 10 to 15 technical resources as well as authored Statement of Work with wonderfull experience and learning of time management, prioritization of tasks, multi-tasking and work under pressure in tight deadlines.
  • Building/coding on IBM AS400, RPG, CLP, Java, SQL, C++, ILE, following change management, configuration management and mentoring/helping the team.
  • Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC waterfall methodology including Problem issue management.
  • Implemented the re-engineering ideas Contributed by realizing $34,000 (USD) by reducing the DASD utilization on AS400 box in 2003.
  • Received Best Practices award for the team to design implement Auto M/1 document sign-off process on notes.
  • Successfully championed the TCM initiative with team that fetches the saving of $3 million, being implemented in SQP projects in 2005-2006.

Sr. Software Developer, Confidential, Nov2000 to Aug2002.

  • Participated in requirement analysis and documented functional and technical specifications with waterfall development methodology.
  • Gained and leveraged strong Banking Finance experience with multitasking in Build and coding on IBM AS400, RPG, CLP, SQL, C++, ILE technical areas.
  • Responsible for the database conversion and Maintenance of the software in RPG IV and ILE programs on system including interactive and batch processes.
  • Responsible for handling the post implementation efforts after deployment.
  • Responsible for Problem management, SLA tracking of critical jobs, resolution of high severity issues in production, reporting and communication with stakeholders on hig impact issues.

Software Developer, Confidential, Jul 1998 to Oct2000.

  • Participated in requirement analysis and documented functional and technical specifications with waterfall development methodology.
  • Involved in Build/coding on IBM AS400, RPG, CLP, SQL, C++, ILE.
  • Responsible for the database conversion and Maintenance of the software in RPG IV and ILE programs on system including interactive and batch processes.
  • Responsible for handling the post implementation efforts after deployment.

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