PROFESSIONAL SUMMARY

• Over 8 years of experience as IT Project Manager and Developer, exceptional record of delivering high performance technology solutions to meet challenging business demands.
• Extensive qualifications in full lifecycle of project discovery, analysis, documentation, implementation, enhancement, testing and post implementation support.
• Ability to work on multiple projects and priorities, worked in Waterfall and Agile environment. Excellent time management, problem solving, negotiation, and communication skills. Good functional knowledge in medical device, auto finance, healthcare, energy/utility and public sector industries.

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

IT Project Manager

Responsibilities:

• Facilitate discussions to identify and prioritize Workstreams for 2017.
• Create project plan, business case and budget forecasting (CAPEX/OPEX).
• Conducted project kick off with key stakeholders and project team.
• Conducted functional reviews, technical review discussions and gathered sign offs.
• Gather development estimates and documented release schedule.
• Understand project scope, acceptance criteria and measurable attributes.
• Facilitate sessions to review wireframes, design documents with the team.
• Conducted weekly steering committee with stakeholders to make key decisions and provide updates.
• Track project status and provide weekly project status to team.
• Identify/ manage project risks and issues, to ensure dat delivery is not negatively impacted.
• Facilitate sessions to prioritize user stories from product backlog.
• Coordinate tasks between various technical and cross functional teams.
• Track and prioritize change requests.
• Review budget and updated forecasts end of each month.
• Coordinate UAT and QA/Regression activities.
• Document release notes, training document and communicate major feature releases to stakeholders.
• Managed multiple Workstreams simultaneously and delivered them successfully.
• Resolved numerous project issues including staffing shortages, scope creep and divergent business and user needs.
• Conduct and document lessons learned sessions with IT and stakeholders before officially closing the project.
• Delivered project adhering to PMO standards.
• Reduced major shipping costs by releasing Driver tool/Atlas Logistics and other process changes.
• Received major appreciation from Stakeholders and IT leaders for making a successful project.
• Reporting Releases: Managed BI dashboards/reports dat are requested by both domestic and Int’l business users (Finance, Sales & Operations etc.). BI team supported Cognos and Tableau reports/dashboards.
• Conducted requirements/design session meetings to understand business requirements, data points and report usage.
• Track requests from various cross - functional stakeholders and avoid any duplicate requests.
• Coordinate/ track dependencies from various application teams.
• Facilitate Cognos and Tableau training for new users.
• Supported both burst out reports and analytic tools/reports to users as needed.
• Conducted bi-weekly steering committee to discuss key highlights and decisions to be made with key stakeholders.
• Document meeting notes, action items and circulate with the team.
• Conducted weekly status meetings to gather updates from team and follow up with stakeholders as needed.
• Perform budget forecasts and resource allocations.
• Coordinate QA and UAT activities.
• Coordinate weekly production deployment activities and communicate with stakeholders.
• Gather feedback from users and track additional requests/modifications to existing reports.
• Atlas/CRM Releases: Manage Atlas/CRM system (mobile and web) releases. dis project is implemented using Agile Scrum methodology.
• Perform budget forecasts and resource allocations.
• Facilitate bi-weekly sprint planning, retrospectives and daily stand up meetings.
• Managed prioritization of several Atlas features in backlog through backlog grooming sessions.
• Created release calendar and coordinated with various project teams.
• Assess issues and provide recommendation to solve issues.
• Facilitate meetings as needed with stakeholders and IT team.
• Coordinate QA and UAT activities.
• Create change tickets and get approval from CCB prior to release.
• Create cut plan, release notes and coordinate release activities.
• Communicate major releases/system outages to salesforce and stakeholders as needed.

Tools and Technologies: Microsoft Project, CA PPM, MS Office tools, SharePoint, ServiceNow, Slack, JIRA, Confluence, ERP, SAP ECC, SAP MM, SAP SD, Atlas Web/Mobile, .Net, CRM, UI, Agile Methodology(Scrum, Kanban), BI, ETL, Enterprise Data Warehouse(EDW), MDM, Cognos, Tableau dashboards.

Confidential, Fountain Valley, CA

IT Project Manager

Responsibilities:

• Conducted Discovery, Requirement gathering sessions with Risk/Collections business teams to understand Strategy, Risk scoring models (Lease X29, Retail X29, Retail Repo60 and Lease Repo60).
• Conducted Project kickoff to officially launch the project and involve all the required IT teams and stakeholders.
• Identified/ managed project risks and issues, to ensure dat delivery is not negatively impacted.
• Create and share Project plan, Statement of Work (SOW), Business case, ROI, Cost Analysis, Forecasting, Current and To-Be process workflows with stakeholders and leadership team.
• Manage project budgets, timeline and project tasks.
• Track project status/project progress and communicate with Project Stakeholders and higher management.
• Conduct IT Design sessions/workshops between various IT teams and discuss IT solution.
• Create and send meeting notes to stakeholders including the next steps/action items.
• Conducted impact analysis for change requests and modify project execution plan accordingly.
• Presented Project Deliverables, Risks, IT Solution Overview, and Project Plan to business stakeholders & IT teams.
• Implemented project dat eliminated manual scoring process and accelerated vehicle repossession process.
• Provided IT solution on how to score accounts on Day 1 the account becomes delinquent instead of Day 6 (existing process), which allowed collections team to take action on timely basis.
• Worked on timing issues/ SLA’s with teams to provide scoring and strategy by 9:30 pm in order for CRM to consume end of the day data.
• Drove impressive improvements across the business as a result of IT implementations dat saved $5.2M annually.
• Resolved numerous project issues including staffing shortages, scope creep and divergent business and user needs.
• Supported UAT activities with Risk and Collections team.
• Closely worked with various IT teams Informatica, Reporting, CRM, Blaze, Database, QA and Tibco Integration teams.