SUMMARY

• Detail orientated, and results driven Project Manager leveraging my experience as a highly skilled and analytical IT/Voice Engineer with advanced problem - solving skills and in depth understanding of technology.

TECHNICAL SKILLS

• Project Management (PMI) Microsoft Project Remedy
• Vendor Management Cisco Route/Switch Clarity
• Network Engineering Clarity MS SharePoint
• Telecom design and deployment Avaya Contact Center Avaya CMS
• Infrastructure Circuit Provisioning VMware
• Cisco VPN Cisco UCS Avaya PBX Systems
• Avaya Call Center Management and relocation Visio RFP/RFQ
• EMC SAN Storage Virtualization Waterfall
• Capacity Management SDLC Agile

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT/Telephony Project Manager

Responsibilities:

• Under contract to Confidential to provide Sr. Project Management services for inflight projects that became stale with no movement. In 4 months I was successful in closing this list of projects with no punch list items. From that success I was asked to remain on to deploy multiple tools and network monitoring applications. Currently, I is the primary Project Manager assigned to WAN, Switching, Tapping and NTP workstreams involved in Cigna’s relocation of their secondary data center.
• My role at Cigna requires innate noledge of the operations of networks and data centers along with management of multiple internal and vendor resources.
• During my time at Cigna I is most proud of my successful completion of multiple infight complex projects. The great work of my team, vendors and carriers in the complete replacement of circuit via new fiber and newly constructed fiber ducts to Cigna’s primary data center with zero impact to production. Finally, my work in the current data center relocation project.

Confidential, PA

Sr. IT/Telephony Project Manager

Responsibilities:

• Under contract to Exelon to provide Sr. Project Management services for an inflight convergence program.
• As Project Manager for Exelon my responsibilities include but are not limited to being primary point of contact and leadership of all project business related items. This included the turn up call centers for BGE (Baltimore Gas and Electric) and PECO (Philadelphia Electric Company).
• Program budget is 8.5 Million (USD). Core responsibilities regarding budget, are initial project budget, vendor management and negotiation, legal review and real-time reporting of expenditures.
• During my time with Exelon I had been fortunate enough to have the opportunity to apply my prior experience in business management to improve the execution of the call center agent and supervisor training, corporation wide communications, change management processes and project documented deliverables.

Confidential, NJ

Sr. Infrastructure Project Manager

Responsibilities:

• Under contract to PHH Mortgage to provide Sr. Project Management services for an inflight technology refresh of telephony and contact centers
• As Project Manager for PHH my responsibilities include but are not limited to being primary point of contact and leadership of all projects under the technology refresh program. This included relocation of the primary data center from Spark MD to Smyrna GA. Replacement of the legacy Telephony recording solution to NICE Perform.
• Primary point of contact and management of the relocation of contact centers in Buffalo NY, Clearwater FL, Waltham, MA and Jacksonville, FL
• Project budgets ranged from 110K to 7.5 Million (USD). Core responsibilities regarding budget, are initial project budget, vendor management and negotiation, legal review and real-time reporting of expenditures.
• During my time with PHH I have been fortunate to have the opportunity to apply some experience in support management with Telecom department to improve reporting and ticket management. Through implementation of process improvement, we were successful in reducing out of compliance support tickets (P1 & P2) by 67%.

Confidential, Bothell, WA

Sr. Infrastructure Project Manager/Program Manager

Responsibilities:

• Employed by Confidential to provide Program Management services to the current customer base and develop sales opportunities through a newly developed Program Management offering.
• As Program Manager for Cerium my responsibilities include but are not limited to being primary point of contact for all project, support and MAC related activities to a select set of customers. To maintain a global view of the customer’s voice and data needs, activities or priority support tasks.
• To accomplish the role of Program Manager, I directly manage all medium and large projects often not only managing the resources of the Cerium team but the customer’s resources also. I maintain a global view of the customer’s Voice and Data infrastructure through regular meetings with department heads and executives, maintenance of the projects dashboard, and direct involvement with all pre-sales activities. In pre-sales I is primarily responsible for development and submission of RFP/RPQ responses. With the global view I have been successful in identifying and mitigating risk, understanding impact of seeming unrelated activities and more efficiently executing capital projects on time and on budget.
• Current customers I provide Program Management services are:
• Providence Health and Services
• Wells Fargo
• Vesta Corp
• US Department of Energy

Confidential, Washington DC

Infrastructure Deployment Project Manager

Responsibilities:

• Under contract as a consultant to a Confidential leading an effort to deploy infrastructure to 344 sites throughout the western half of the United States.
• Roles included but are not limited to nationwide vendor management, overall cross-functional management, creation and maintenance of WBS, project plan and all deliverable documentation.
• Complete ownership and management of risk, budget, quality, human resources and communication planning.
• Complete responsibility in team leadership and driving of results.
• Some of the technology and activities being implemented are data center build out, deployment of Cisco Unified Communications VOIP systems, Cisco 7900 series phones, Cisco network switches, routers and Dell blade servers.
• Responsible for the creation and supervision of a master plan for deployment at 26 sites over 6 months
• Maintain a budget of $76 Million + USD.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Under contract as a consultant for the relocation of an e-commerce preproduction and production data center, to a new facility.
• Successfully lead a 25+ person cross-functional project team that spanned the application business unit, IT/Operations, core e-commerce product developers and QA/QC department.
• Roles included but are not limited to overall cross-functional oversight, team mentoring leadership, coordinating design, plans, work breakdown and implementation.
• Primary manager for all QC/QA activities as it pertained to the project, which includes all in-flight development of core company e-commerce products including AutoShow, Motorplace, and AdWizard.
• Ownership of risk, which included the capture, communication and oversight of mitigation.
• Highlight of my work with Cobalt was the successful application of improved project management processes and applying best practices that were critical in bringing the project in on time and under budget. Ultimately leading the team to a successful completion of the largest project in Cobalt’s history. This was done with little disruption of production environment or violation of customer SLAs. We also achieved the primary goals of reducing costs by 31% and achieving capacity flexibility what was not possible before the project.
• Maintained the project budget of $6 Million + USD.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Under contract as a consultant to Confidential ’s client, Weyerhaeuser International. Provided project management services to complete the transition from the service provider EDS to Confidential .
• Technical areas that I was responsible for in the PMO were telecommunications, data Infrastructure, acquisitions, divestitures and wireless projects
• Managed projects to update and improve Weyerhaeuser’s entire enterprise network, covering North America and Canada.
• Managed multiple simultaneous projects, both small and large. At the height of production was managing the complete lifecycle of 23 concurrent projects.
• Managed budgets for these projects with amounts ranging from between $10,000 for small and $23 Million USD for the largest international projects.
• Highlight of my work with Verizon was the complete divestiture of one of the largest pulp mills in Canada, which required that the physical site and voice/data infrastructure be segregated and sold as three separate parcels. This project was delivered on time, under budget and without disrupting the data dependencies of three other in-production environments in eastern Canada.