Support Engineer Resume Profile

PROFILE VALUE:

Deep technical understanding Consistent ability to translate business goals into strategic technology directions.

ROI Evangelist Insists on and drives Return on Investment from all levels of company.

Business Process Expert Ability to identify and optimize core business processes quickly.

Strong Cross Functional Motivational Leader Uncanny ability to lead cross functional teams toward a common goal. This includes internal and external resources at all levels.

Steady Hand in Critical Situations Ability to manage crisis without panic and motivate others to do the same.

QUALIFICATIONS EXPERTISE:

Visionary Strategic Leadership

Proven Technical Expertise in Multiple Disciplines, Microsoft ALM MVP

Project Management PMP Certification PMI PMBOK, EVMS, Risk Management

Application Development Management

IT Operations Management

Experienced IT Leader with Business Acumen

Best practice leader Scrum, Agile, CMMI, MOF, SDLC

Compliance standards PCI DSS, SOX, HIPAA

Application Lifecycle Management ALM

Certified Professional Scrum Master

PROFESSIONAL EXPERIENCE

Confidential

Director, Application Lifecycle Management Development Management

Working with the world leading provider of CFD Computational Fluid Dynamics , I direct the Quality Assurance, Project Management Office PMO , and the Development Lifecycle areas. I work closely with, and across, the various Product Development teams, including Business, Software, Technology, Support, Project Management, Testing, Documentation, and Product Management. My primary responsibilities in this area are improving quality, increasing collaboration between teams, providing an optimal development experience, and tuning related processes throughout the lifecycle of the product. In addition I provide strategic direction for the organizations growth and continued success in all facets of Application Development and general business operation. I reorganized the company's global Quality Assurance organization, and reorganized Project Management establishing a formal Project Management Process and PMO. Established a corporate wide Business Intelligence effort to provide reliable metrics for strategic decisions.

Confidential

Sr. Project Manager

Working with Raytheon IDS Integrated Defense Systems management team to develop Application Lifecycle Management ALM programs to increase the quality and reliability of key SharePoint, Business Intelligence, security, and other .NET applications supporting critical Department of Defense programs. Established automated testing and release systems using the Microsoft Visual Studio Team System, Microsoft Team Foundation Server TFS , and key Software Quality Assurance programs. This also included integration with Raytheon's Agile Development Methodologies. These key programs ensure compliance with Raytheon's Earned Value Management System EVMS and Project and Program best practices. Lead efforts to establish Scrum and other Agile development methodologies, performing as Scrum Master on critical projects. Managed a wide variety of IT projects across organizational boundaries within IDS and partner organizations.

Confidential

Sr. Project Manager / Director of Professional Services

Lead technology executive of an Information Technology focused, business centered consulting firm Microsoft Gold Certified Partner that services clients of all industries and sizes. Consistently recognized by Microsoft as a go to partner in the New England region for our specialty areas of Dynamics CRM, ERP and Managed Services SaaS offerings. Managed large IT infrastructure and systems projects including deployments of Windows 2008, and Active Directory, Exchange, Dynamics CRM, and other critical systems. Established GTI's PMO Project Management Office to effectively manage our portfolio of projects, organizational process assets and lessons learned to capitalize on successful engagements. Built and directed product and project teams in support of GTI's clients and professional service engagements.

Confidential

Project / Product Manager

Successfully developed, managed and marketed commercial tax assessment software for Town and City government tax assessment. This included the rebuilding of an outdated legacy product and management of updated product releases. Developed and deployed hi-level mission-critical applications using Progress versions 6, 7, and 8 Application Development Environment using Software Development Lifecycle SDLC methodologies. Responsible for the development and successful commercial rollout of the company's premier client-server tax analysis package serving local, city, and state governmental agencies.

Confidential

Technical Support Engineer

Provided mission critical technical support and design assistance to this development tools customers. Also provided guidance and mentoring to junior staff to help reduce the tremendous turnover rate at this company. Extensive experience in administering, developing, supporting and deploying Progress 4GL applications and databases. Managed the Progress ODBC DataServer Beta program, ensuring that customer's needs were met and all issues addressed leading to a successful roll out within budget.

Confidential

CAD Manager

While I held many positions throughout my tenure at this well recognized computer manufacturer my last position was that of CAD Computer Aided Design Manager for Digital's premier semiconductor manufacturing facility. Here I was responsible for department management and technical leadership as well as evangelizing the use of ISO9000 CAD processes throughout the organization.

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