SUMMARY

• Insightful experience in Quality Assurance and Project Management activities including Project Scope Management, Change Management, Risk Management, Stakeholder Management, finalization of technical/functional specifications and SOWs, estimation, planning, resource administration and evaluating KPI’s.
• Managed teh Planning, Scheduling and Execution of all stages of enterprise software, hardware and system implementations to meet committed delivery dates wif cross - functional teams of 100+ and multiple budgets ranging from $20M to $200M. Assessed business insinuations for each project phase and monitored progress to meet deadlines, standards, and cost targets.
• Drove impressive improvements in teh business, development and testing areas for numerous releases across all IT implementation projects under various domains.
• Managed large-scale initiatives involving teh transition of programs to new upgraded versions and teh merger of disparate systems from acquired client companies.
• Experienced in managing multiple projects (Waterfall, Agile, and DevOps) simultaneously wif geographically distributed cross-functional teams
• Experienced in evaluating and redesigning project plans and SOWs for process improvements.
• Excelled in articulating project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and imparted shared accountability for achieving project milestones.
• Good noledge of CMMI and ITIL processes.
• Possession of excellent analytical and critical thinking skills to analyze problems, conduct research, evaluate post-survey options for action.
• Created cost-benefit analyses and ROI assessments dat were used as teh basis for decision-making on proposed IT implementation projects in areas related to automation and performance testing in Agile BI environments.
• Resolved numerous project issues including staffing shortages, tactical matters, production defect clean-up tasks, scope creep and divergent business and user needs.
• Experienced in Defining and Implementing preventive and corrective actions to improve quality for all IT implementations across all functional and business areas.
• Prepare teh weekly status report on all project testing status and metrics updates for review by teh internal stakeholders at teh weekly Governance Board meeting.
• Worked in Software development lifecycle (SDLC) Methodologies like Waterfall, Agile, DevOps, Modified Agile, V-Model, SOA, Scrum and exposure on Rational Unified Process (RUP) methodologies.
• Experienced in managing large project teams to execute Systems Integrated Test, User Acceptance Test and Regression Test which had Releases tested over a 3-4-month period involving cross-functional teams of 200+ from all SAP functional areas.
• Experienced in organizing and facilitating release planning, daily scrum meetings, reviews, retrospectives, and sprints.
• Recognized for removing impediments and continuously increasing teams' velocity using innovate techniques and accomplished management and stakeholder support for teh teams whenever required.
• Provides support and guidance on Program and Project Management processes, procedures and tools.
• Extensive experience in managing projects related to redesigning and implementing websites and internal project SharePoint sites.
• Extensive experience in managing Transports for ChaRM projects using SAP Solution Manager
• Ensures delivery against QA department goals and objectives, me.e., meeting commitments and coordinating overall quality assurance schedule.
• Provides a necessary definition, development, and deployment of Project Quality Assurance Strategy, addressing all phases of Test Development across TCoE.
• Directly supervised QA Team/Test Lead and testers including teh preparation and delivery of staff performance evaluations and career development activities.
• Worked in various phases of SDLC like from Requirement Gathering and Analysis, developing Testing scenarios from requirements, Test case development, Component Integration Testing (CIT), System Testing (ST), Regression Testing, Release Testing, PROD-QA (UAT) Testing for web-based, Client/Server, GUI, Data warehouse, ETL, Investments, Equity and Mutual Funds Trading projects and exposure to PeopleSoft related HRMS/Payroll module projects.
• Good understanding of ETL testing principals and concepts and data warehouse principals and procedures
• Experience in Analysis of teh Business Requirements and teh Software/Functional Requirements Specifications to define testing scope and estimates.
• Member of Daily Change Advisory Board (DCAB) Team representing TCoE which decides Go/No Go for a Project Release.
• Expertise in designing, developing and reviewing of Test strategy, Test plan, Test cases from teh Requirement Documents and generating Traceability Reports, preparing documentation, standardizing procedures using Agile Testing methodology.
• Experience in working wif developers and end users to design test cases based on Use cases, Functional requirements, System requirements, Analysis and Design documents and Unit/Integration test cases.
• Expertise in Analysis of Defect Priority, Severity and Defect Triage.
• Experienced in managing testing activities for applications on multiple browsers (IE, Firefox, Chrome, Safari) and mobile devices (iOS and Android).
• Experienced in Designing Process Charts and generating manuals for each process area in TCoE.
• Contributed in Quality Assurance program of teh organization; overseeing metrics data collection and calculation and defining teh best practices for project support and documentation across TCoE.
• Proficient in negotiating and conflict management.
• Experience in conducting process and configuration Audits & Reviews.
• Monitoring and ensuring customer delivery during teh transition period.
• Easily adaptable to any new Technologies and Business environment and Testing tools
• Allocate resources to projects by identifying their skill set and level of experience
• Experience in leading and managing both onsite and offshore teams and negotiating wif multiple vendor partners.
• Guiding, mentoring team members and enabling noledge sharing to promote continuous learning.
• Having comprehensive problem-solving abilities, multitasking attitude, willingness to take up ownership, facilitate teamwork and lead activities wif excellent communication & interpersonal skills along wif onsite experience.

TECHNICAL SKILLS

Operating Systems: Windows XP/2000/98/95/NT, Windows 7, 8, 10, Vista, UNIX and MS-DOS

Data Bases: Oracle, DB2, SQL Server and MS Access

Testing Tools: QTP, Win Runner, Load runner, SQL Developer, CSS Probe, RQM, Selenium

Defect Tracking Tools: JIRA, Quality Center, ALM, TFS, Borland Star Team, Product Studio, Test Director VSS

MS-Suite: MS word, MS Excel, MS Power Point, MS Outlook, MS Visio, MS Project

Web Technologies: HTML, VB Script, Java Script

Languages: C, C++

Vendor Applications: SunGard’s Phase 3, CheckFree’s (Now part of FISERV) APL, Vistaar, CURAM

PROFESSIONAL EXPERIENCE

Confidential, Austin-TX

Sr. Program/Project Manager

Environment: Dot Net, Java, SAP, SQL, IBM Cloud, Salesforce, SOAPUI, JIRA, Selenium, Load Runner, Google Sites, Google Smartsheet, Jenkins, ETL, Informatica

Responsibilities:

• Define and implement IT Project Management methodologies and procedures for multiple projects throughout teh program lifecycle.
• Support development and quality assurance teams to ensure optimal progress and stability for end-users.
• Gather information by coordinating wif Business SMEs and technical team; categorizing and communicating potential risks associated wif vendor contracts, RFIs, RFQs, RFPs, SOWs and pilot releases.
• Conduct employee surveys, including design, development, data analysis, reporting, and monitoring of data collection and quality assurance activities.
• Manage resources using Scrum and Kanban boards, coordinate project workflow, in line wif teh company software development processes.
• Review, modify, finalize and provide comments for documentation prepared by other team members and coordinate wif Project Director in meeting teh deadlines for teh completion of project plans.
• Effectively manage and organize project SharePoint wif all documentation related to SOWs and project management plans.
• Articulate project goals and scope, translate business needs into technical terms, prepare detailed work breakdown structures (WBS) and impart shared accountability for achieving project milestones.
• Define and Implement preventive and corrective actions to improve quality for all IT implementations across all functional and business areas and track action items to completion.
• Pro-actively integrates, monitors and controls project deliverables & schedules and their dependencies, both project related (schedule resource, financials, risks, quality) and non-project (other projects deliverables) for multiple projects (budgets> $100M).
• Analyze discrepancies in service or performance and make recommendations for product or service updates and act as a primary contact and a liaison between project stakeholders and clients.
• Work collaboratively wif Product Owners, cross-functional development teams, and Project Managers to support development and software delivery.
• Assist teh Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals.
• Lead sprint planning sessions to identify teh work dat will be completed for teh project.
• Facilitate daily standups and take teh initiative to remove project impediments.
• Facilitate sprint and final project retrospective meetings to discuss lessons learned.
• Flag and report bottlenecks; ensure dat changing project priorities are aligned to maximize project flow and overall efficiency.
• Resolve conflicts and negotiate priorities wif all teh project stakeholders and business owners.
• Consolidate and publish weekly project metrics and project status report to stakeholders and executive management.
• Track and manage project risks and issues and ensure mitigation plans are in place; document lessons learned and other project closing activities.

Confidential, Little Rock-AR

Technical Project Manager

Environment: CURAM, Java, DB2, SOAPUI, JIRA, Rational Functional Tester and Performance Tester, MS-SharePoint, Cognos, Informatica, DocuShare, Jenkins, COTS

Responsibilities:

• Define and implement IT Project Management methodologies and procedures for teh Arkansas EEF project.
• Develop detailed project schedules and perform all standard Project Management processes including progress tracking, resource allocation, and utilization, change and issue management, and project documentation to ensure an on-time, wifin budget (budgets >150M) delivery.
• Led teams across broad technical, financial and business disciplines and conducted daily, weekly and monthly discussions (stand-ups, reviews, and meetings) engaging different teams in teh project and teh stakeholders to bring a continuous improvement mindset to teh project team.
• Gather information by coordinating wif Business SMEs and technical team; categorizing and communicating potential risks associated wif vendor contracts and SOWs.
• Review business rules and functional requirements wif business analysts during handoff meetings and ensure developers and testing teams are using updated approved business documents.
• Review, modify, finalize and provide comments for documentation prepared by other team members and coordinate wif Project Director in meeting teh deadlines for teh completion of project plans.
• Effectively manage and organize project MS SharePoint wif all documentation related to SOWs, project plans, and testing artifacts.
• Ensure dat vendors are compliant wif teh approved contracts, proposals, and SOWs.
• Managed planning activities and deliverables for cross-functional teams ensuring they meet teh defined project scope, budget, quality, timeline, and schedules by requirements.
• Oversee teh process for all testing and evaluation of EEF project initiatives and identify issues in software or services.
• Proactively identify and remove roadblocks encountered by teh project teams to achieve positive and results-oriented project benefits.
• Analyze discrepancies in service or performance and make recommendations for product or service updates.
• Perform a variety of tasks while also leading and directing teh work of others on both DDI vendor and State teams.
• To coordinate, oversee and ensure all testing efforts such as but not limited to Functional Testing, Regression Testing, Smoke Testing, and Load/Performance Testing and UAT Testing is done on-time and as planned and notify management about bottle-necks and other issues and risks.
• Perform risk identification, response planning, and management to minimize impact and probability of risks.
• Manage UAT Resource allocation and schedule using MS Project.
• Consolidate and publish weekly project metrics and project status report to Governance Board.
• Gather feedback from all project stakeholders in teh form of an anonymous survey after implementing every release to no how better teh PMO can improve and make necessary changes to streamline project deliverables.