Sr. Digital Services Consultant Resume

SUMMARY

Over 20 years of experience in IT/System Architecture with strong management, analysis, troubleshooting and development skills.
Consulting has provided a broad range of abilities allowing me to perform at all levels of System Design and implementation.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Digital Services Consultant

Responsibilities:

Approximately 15 Project Implementations within Confidential career
7X, 8.x and 9.x implementations for ITSM, SRM, RKM, Smart Reporting, SmartIT and MyIT, CMDB, Discovery
Technical Architect/Integration Lead on several Confidential Projects (Global, US/Canada - wide rollouts).
Confidential BIO available upon request.
Designed e-courseware for the Confidential Partner network
Assisted Sales team in SOW development and delivery to ensure accurate Project Scoping
One of Confidential 's lead SRM Consultants, assisted with early tool guidance, Client sales/Demos and Consultant Support.

Confidential

Service Delivery Manager

Responsibilities:

Performed various large scale sales Demos to assist sale in securing Remedy contracts.
Held role of Sr. Remedy specialist and Implemented ITSM 7.x, SLM 7.0.3, SRM 2.1 & CMDB 2.x, AIE imports to CMDB for second largest retailer in Canada (13 month project).

Confidential

Sr. Remedy Engineer

Responsibilities:

Travel to client sites performing requirement/analysis of Incident/Problem/Change/Asset Management Process
Design integrations for Remedy ITSM Modules (Helpdesk, Change, Asset, CMDB, SLA, Approval)

Confidential

Sr. System Administrator

Responsibilities: