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Sr. Digital Services Consultant Resume

SUMMARY

  • Over 20 years of experience in IT/System Architecture with strong management, analysis, troubleshooting and development skills.
  • Consulting has provided a broad range of abilities allowing me to perform at all levels of System Design and implementation.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Digital Services Consultant

Responsibilities:

  • Approximately 15 Project Implementations within Confidential career
  • 7X, 8.x and 9.x implementations for ITSM, SRM, RKM, Smart Reporting, SmartIT and MyIT, CMDB, Discovery
  • Technical Architect/Integration Lead on several Confidential Projects (Global, US/Canada - wide rollouts).
  • Confidential BIO available upon request.
  • Designed e-courseware for the Confidential Partner network
  • Assisted Sales team in SOW development and delivery to ensure accurate Project Scoping
  • One of Confidential 's lead SRM Consultants, assisted with early tool guidance, Client sales/Demos and Consultant Support.

Confidential

Service Delivery Manager

Responsibilities:

  • Performed various large scale sales Demos to assist sale in securing Remedy contracts.
  • Held role of Sr. Remedy specialist and Implemented ITSM 7.x, SLM 7.0.3, SRM 2.1 & CMDB 2.x, AIE imports to CMDB for second largest retailer in Canada (13 month project).

Confidential

Sr. Remedy Engineer

Responsibilities:

  • Travel to client sites performing requirement/analysis of Incident/Problem/Change/Asset Management Process
  • Design integrations for Remedy ITSM Modules (Helpdesk, Change, Asset, CMDB, SLA, Approval)

Confidential

Sr. System Administrator

Responsibilities:

  • Support of older Remedy 4.03 system.
  • Build new ITIL compliant ITSM Remedy system (Oracle 9i, v2, UNIX 9, ITSM 5.6).
  • Remedy ARS v6.01, Approval Server, Flashboards, Mid-tier.
  • Remedy CSM 5.01, built system for internal Customer Support team.
  • Plan/Build Disaster Recovery environment for the new Remedy system.

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