IT Manager/Scrum Master Resume

SUMMARY

Highly technical, hands - on, visionary leader with the unique ability to blend technical knowledge with collaborative team leadership.
Directly align end-user needs with the overall goals of the project. Incorporate requests early-on in the design and planning phases.
Successfully execute and analyze helpdesk operations. Deploy advanced problem solving techniques to solve a variety of complex problems.
Extensive knowledge and background in system and network administration installation and troubleshooting activities.
Forge and strengthen relationships with all project stakeholders as well as internal/external teams, including the vendor/supply base.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager/Scrum Master

Responsibilities:

Meet weekly and on an as-needed basis with all team and project team members. Removed roadblocks that increase the team’s productivity by approximately 25%.
Project Management: Hands-on project leader for all technical aspects of the project. Translate client/stakeholder requests into technical specifications that govern the overall strategy, timeline, and budget of the project. PMI-ACP certified professional that is well-versed in various Agile methodologies.

Systems Administrator

Confidential

Responsibilities:

Governed decision-making processes within IT operations after carefully analyzing cost-benefit relationships for proposed IT projects.
Reduced unnecessary budgetary spending by $100,000 annually.
Drafted and rolled out a comprehensive disaster recovery plan that aimed toward 100% protection of proprietary and confidential data/information.

Network Administrator

Confidential

Responsibilities:

Technical Troubleshooting: Supported troubleshooting activities for all network connectivity problems. Acted quickly and reduced the average support ticket response time by 4 hours.
Network Support: Configured and updated network hardware to avoid costly downtime and provided a working uptime of 99.95%.
Systems Management: Flawlessly led a major network upgrade that boosted overall efficiency and productivity throughout the entire organization.