SUMMARY
- Accomplished Project Management Professional with extensive experience managing project teams in all phases of the Software Development Life Cycle, as well as in infrastructure implementations. Proven track record of initiating and delivering successful projects to improve systems and performance in large complex development and production environments. Working closely with the client - facing group to drive projects, having managed projects worth more than $80Mn.
PROFESSIONAL EXPERIENCE
Confidential, Irvine, CA
Release Manager
Responsibilities:
- Administered and steered migration of 270 applications to the cloud (PaaS).
- Planned and orchestrated the end to end process of application release.
- Streamlined Release management process and automated many tracking and scheduling activities by Excel macros.
- Implemented Jira-Confluence integration to facilitate monthly reporting that decreased reporting cycle by over 40%.
- Constructed a comprehensive escalation model to reduce operations turnaround time from 1 week to under 3 days.
- Accomplished 24 releases till date without single rollback.
Confidential
Test Environment Manager
Responsibilities:
- Liaised with various support teams and setup, support and maintain various non-Prod environments, along with project planning and effort estimation based on test requirements.
- Assisted in setting up one End to End environment stack, which reduced critical project dependencies and reduced overall project timelines.
- Achieved 99% SLAs for environment setup and delivery.
- Supervised a team of 7 professionals to identify revenue potential and optimization as key drivers of future portfolio strategy.
Confidential
Systems and Senior Systems Analyst
Responsibilities:
- Maintained and supported Network Infrastructure for the client which spanned 4 continents.
- Handled Network related Remedy tickets, making sure required SLAs were met.
- Oversaw WAN, LAN, Intranet, Proxy servers, WLAN infrastructure.
- Administered network availability through tools like HP Network Node Manager and Omi.
- Yielded 98% SLAs for support tickets.
- Achieved 100% success rate for CRE (Customer review experience) for all the resolved tickets over the period of this project.
- Revamped many reports with the help of Remedy-Excel join and Excel dashboards.
- Earned Smart Initiatives Award for outstanding performance and lasting contribution to the account.
