SUMMARY

• A highly motivated professional having experience in all aspects of Product Management, Change Management, Quality Management, Service Delivery in telecommunication, technology, utility, insurance, manufacturing and retail industry. A dynamic professional capable of delivering large - scale software and Web development projects on time and on budget with Software Development Life Cycle (SDLC) in the field of Business Analysis, Quality Assurance, Project Management and Problem Solving.
• Experience in managing multiple projects and teams, strategic thinking, problem solving, continuous improvement processes, ability to rapidly evaluate challenges and deliver actionable, innovative solutions to dynamic environments in Technology, HR, Utility andAutomotive industries
• UtilizedScrumto lead the project teams through the SDLC (Software development life cycle) and effectively collaborating, facilitating, leading and training/coaching teams and keeping teams focused and delivering success in rapidly evolving and changing environment
• Driving teams in improving and standardizing processes
• Strong leader and facilitator, encouraging an atmosphere/environment that motivates highly talented professionals to balance high-level skills with maximum productivity, able to think logically and pay close attention to details. My passion is in team empowerment, leadership and results.

TECHNICAL SKILLS

Databases: SAP, JAVA, MS SQL, Selenium

Cloud: AWS, Azure

ERP Expertise: SAP, Lawson

Confidential Tools: MS Office Suite, MS SharePoint, MS Project, MS Visio, TFS

Technology: Windows, Mac, Linux, Sun Solaris, Windows; VM Ware; Storage SANs; Oracle Databases; Network Switches

SDLC Methodologies: Waterfall, SCRUM, Accelerated SAP- ASAP

Change Management: HP ALM, TFS, JIRA

Content Management: SharePoint, Citrix Server

PROFESSIONAL EXPERIENCE

Confidential, Fort Worth, TX

Scrum Master/ IT Project manager

Responsibilities:

• Performed Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint Retrospective, scrum meeting, Daily Standups and Release Planning Events
• Maintained Agile Artifacts: Product backlog, Sprint backlog, burn down charts, Velocity in Rally Agile Software
• Managed the ERP Automation project with various teams on shore and offshore
• Led SABRIX Upgrade project for enterprise cloud operation
• Led team to work through MVP ( Minimal Viable Product ) following Lean Principle to develop Account Payable Web Interface
• Maximized productivity by setting clear expectations and proactively communicating project status, issues and risks to stakeholders and management team
• Promote change and continuous improvement increasing the productivity ofScrumteams and the quality of deliverables in open source environment
• Identify training needs to increase team competencies
• Discuss Roadmaps for Agile projects with Product owner and the PMO team
• Groomed the Backlog in Scrum along with the Product Owner
• Streamline code versioning / code merge activity processes to make ongoing processes more efficient and accurate; a desire to use data analysis and technical systems to streamline manual processes for Agile projects; Promote change and continuous improvement increasing the productivity ofagileteams and the quality of deliverables

Confidential

Scrum Master/ IT Project manager

Responsibilities:

• Conducted Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint Retrospective, scrum meeting, Daily Standups and Release Planning Events
• Managed Agile Artifacts: Product backlog, Sprint backlog, burn down charts, Velocity
• Led Web Application / Dev Ops team with Java Developer/ Tester to develop mobile application for iOS/Android platform for online sale process through SAFe methodology;
• Managed the lifecycle of Web Application/ Mobile Application code development, from ideation to sprints to deployment for developing two new delivery methods for online customer
• Developed and modified Web Application/ Mobile Application JAVA scripts to automate test cases for myATT sales newly developed delivery option with third party vendors for successful delivery of mobile devices to customer
• Coordinated and managed code releases and shared APIs with other IT groups
• Led DevOps team to build automation platform to perform regression test cases business process with Selenium Java Web Application automation tool
• Assisted Business to manually test customer purchase and checkout functionality in Web, Mobile Application environment and logged test result and defects in JIRA/ HPQC
• Led development team to modify search field criteria in mobile application for customer facing iOS
• Acted as POC for all JIRA/Confluence/Agile related questions, problems and activities
• Conducted Change Impact Analysis for OCM ( Organization Change Management Team ) and provided Change Initiatives aligned with Agile Project Activities
• Actively involved in upgrading Atlassian products like confluence, JIRA
• Acted as a POC between BSS Team (Billing Support Systems) and OSS Team (Operation Support Systems) for successful implementation of new delivery option for customer in point to point service infrastructure
• Managed on premise/ AWS Cloud/web application projects with distributed application using Agile methodology through Scaled Agile Framework (SAFe) with DevOps and infrastructure as code environment
• Co-ordinated defect tracking systems with Offshore Development and QA team for resolution of defect
• Worked closely with QA team to facilitate successful testing before Go Live

Confidential, Plano, TX

Scrum Master / Web Project Manager

Responsibilities:

• Led and managed a team of SMEs and engineers to gather and analyze the business requirements, create a process map, process documents and delivery SLAs for transitioning tasks to a Global Team
• Manage Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint Retrospective, scrum meeting, Daily Standups and Release Planning Events
• Led different DevOps team to modify and develop several APIs for Web Application/ Mobile Application on android/ iOS platform to process customer order from newly integrated POS system
• Removed roadblock for implementation of APIs code validation in Web Application/ Mobile Application on android/ iOS platform with USPS for real time verification of delivery address
• Led DevOps team to integrate SIMS POS system with iOS mobile application through SAFe methodology
• My team developed mediation layer for real time validation of order created from iOS mobile application platform, integrated third party shipping service with android/iOS mobile application and also modified user interface through code modification to facilitate easy product navigation in iOS mobile application
• Managed different Dev Ops team in SAFe methodology to minimized Environment Instability issue
• Mentor and coach the SCRUM team to improve their performanceand remove the impediments
• Manage Agile Artifacts on premise/AWS Cloud projects: Product backlog, Sprint backlog, burn down charts, Velocity
• Designed To Be Business process with Visio as per Business requirements
• Managed Billing and Support (BSS) team, OSS (Operation Support Systems) team to successfully implement new POS functionality in open source environment
• Work closely with Change Management to implement Scrum methodology for developing AWS Cloud business process
• Identify training needs to increase team competencies
• Discuss Roadmaps for Agile projects with Product owner and the PMO team
• Promote change and continuous improvement increasing the productivity ofScrumteams and the quality of deliverables
• Managed AWS Cloud/web application projects using Agile methodology through Scaled Agile Framework (SAFe) with DevOps and infrastructure through code versioning / code merge
• Led automation team to develop automation framework using selenium automation tool for DevOps
• Acted as POC for BSS(Billing Support Systems), OSS(Operation Support Systems) /Agile related questions, problems and activities
• Led ETL team to successfully integrate POS ( point of sales) system with C4C system
• Defined Agile Road map for implementing Informatica (ETL ) with existing business process
• Facilitate Scrum of Scrum meetings, program governance for the functional / technical team, System demos, Team status reports, Stakeholder management and organizational change management
• Worked with teams on Setting new JIRA& Confluence instances for new teams
• Used JIRA for Requirement tracking, issue tracking logged by the users
• Worked on JIRA project configuration and customization using Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Created Custom workflows, custom screens and custom fields on JIRA
• Created events, email notification schemes and assigned project roles on JIRA
• Tracked and communicated team velocity and sprint/release progress with higher management
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application ofscrummethodologies across the enterprise
• Remove impediments, tracked velocity using story points and burn down charts
• Groomed the Backlog in Scrum along with the Product Owner
• Set parameters for scope, goals, timeline and resources to make sure project is delivered on time and under budget
• Supported multi-vendor projects for Cloud project includingplanning and managing the implementation of new ERP, responsible for meeting KPI targets
• Worked with PMO to scope and prioritize project development
• Implemented the solution using Agile methodology, thereby achieving $2.8m savings
• Provided regular consultations and suggestions to Senior Management regarding process improvements and strategic changes to improve performance through cost saves or productivity improvements
• Maximized productivity by setting clear expectations and proactively communicating project status, issues and risks to stakeholders and management team
• Actively involved in review and improvement of other agile practices within the organization
• Captured and reported team performance metrics (Velocity)
• Worked closely with QA team to facilitate successful retesting of defects and maintained defect tracking system for project progress visibility before Go Live
• Regularly exceeded monthly and quarterly projections by streamlining processes & tools to achieve quick turnaround of work packages

Confidential, Redmond, WA

Sr. Business Analyst/ Change Management

Responsibilities:

• Provided a Change Management strategic direction and plan that was incorporated into the overall project plan
• Worked with Executive Leadership and Middle Management and delivered Change Impact Analysis Results and provided change management solutions
• Provided regular consultations and suggestions to Project Management regarding process improvements and strategic changes to improve performance through cost saves or productivity improvements
• Worked with business owners, QA offshore team and PMO to scope and prioritize project Scope
• Captured and reported team performance metrics (Velocity)
• Reviewed and implemented training session for improvement of other Scrum practices
• Managed implementing new Billing (BSS) and Order Management functionality( OSS) for Confidential proprietary product line using SAFe (Scalable Agile Framework) to facilitate point to point service to create single order and single bill in IP based infrastructure;
• Removed integration roadblock between BSS and OSS by introducing a mediation layer through agile/SCRUM (SAFe) methodology in an integrated infrastructure.
• Acted as POC for Billing, Ordering /Agile related questions, problems and activities.
• Managed Dev-Ops-Ordering team to successfully implement API (JAVA) for inventory update and successful final Bill creation in Web Application/ Mobile Application
• Managed Dev Ops -Billing Team to implement new Billing functionality for installment plan using Agile/scrum methodology in Web Application / Mobile Application
• Helped in driving Scrum transformation across the teams that enabled teams to reduce time-frame to deliver from 1 month iterations to 2 weeks sprints with Scrum processes in a Scaled Scrum Framework (SAFe process);Tracked and communicated team velocity and sprint and release progress using burn-down and burn-up charts
• Actively involved in requirement gathering session for SAP Hybris/ Convergent Charging, SAP Convergent Invoicing, Payments, disbursements, Clearing Control, Dunning and third party collection agencies, Revenue Distribution for SAP that contained Business & Data models, essential business elements, document and detailed definitions for rapid payment deployment with third party system
• Facilitated grooming, Release, Sprint planning, Retrospectives and Daily stand-ups.
• Analyzed and reviewed business requirements with developers, testers, system analysts, and architects to ensure accuracy of requirements by participating in the planning meetings
• Implemented the Vendavo Payment Systems solution for streamlining Billing, Ordering functionality using Scrum methodology, thereby achieving $4.5m savings
• Managed Azure Cloud business using Scrum/SCRUM methodology through Scaled Scrum Framework (SAFe process)
• Created Infrastructure Diagrams in Visio as per business requirement
• Managed Azure Cloud business with 3rd party Vendor integration activity for retrieving Chicago Toll using Scaled Scrum Framework (SAFe); Maintained and tracked RTM (requirement traceability matrix) for over individual sprint
• Worked closely with QA to ensure that all user stories are successfully tested before the end of the sprint
• Updated training decks for Scrum Teams using TFS as a Project Management Tool
• Created new customized issue type in TFS for tracking custom requests in TFS; Managed users, workflow, groups and projects in TFS; Worked with teams on Setting new TFS and instances for new teams; Generated scripts for effective integration of TFS applications with other tools
• Regularly exceeded monthly and quarterly projections by streamlining processes & tools to achieve quick turnaround of work packages; Managed DevOps and Infrastructure as code environments
• Ensured the creation of technical process documents and lessons learned documents by conducting meetings with the project team
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members
• Created master data hierarchy for FICA/RMCA; Mapped main and sub transaction with General ledger (GL); Prepared configuration documents for FI and FICA/RMCA; Wrote Functional specifications (RICEF) using FICA/RMCA Events; Worked as a team in integrating the payment card functionality with third party system ( Pay metrics) for encryption of card data and settlement for FICA/RMCA