PROFESSIONAL SUMMARY

• Certified Scrum Master with over 11 years of hands - on experience as Scrum Master, Business Analysis, Project Manager
• Worked in different domains including Telecom, HR, E-Commerce and CRM.
• In-depth knowledge of software development lifecycles including Agile and Waterfall. Experienced in Scrum and knowledge of Kanban and RUP development methods.
• Mentored Teams and Proficient in running Scrum ceremonies; managing Sprint velocity; maintaining Sprint burn-down; working with the team in development and testing efforts and resolving any impediments/roadblocks that the team faces.
• Coordinate all phases of project life cycle including: requirement research and analysis, requirement gathering and documentation, supporting development, system testing, integration testing, E2E testing, UAT, deployment to production, post release validation, post-production support, user training, documentation, and end user support.
• Passionate, Accomplished servant-leader, capable of delivering large-scale projects facilitating, leading and coaching multiple Scrum teams.
• Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
• Strong leadership skills and ability to work with cross-functional teams and multiple resources with differing levels of skill and experience across various time zones (i.e. onshore and offshore models).
• Excellent verbal/written communication and presentation skills - able to present information, status and issues in a clear and concise manner with the goal of driving to a decision.

TECHNICAL SKILLS

• .Net Framework
• Java
• XML
• HTML
• Microsoft SQL Server
• Oracle
• Microsoft Visual Studio
• Team Foundation Server
• Remedy
• Rational Clear Quest
• Data Warehouse
• Data Mining and Mapping
• UML
• Microsoft Visio
• Microsoft SharePoint
• Requisite Pro
• HP Quality Center
• Microsoft Project
• Rational DOORS
• iGrafx
• IBM Lotus QuickPlace
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Macromedia DreamWeaver
• RoboHelp
• Adobe Frame Maker
• Dell Boomi
• Microsoft Publisher and BMC Service Desk Express Suite.

PROFESSIONAL EXPERIENCE

Confidential, Buffalo, NY

Lead Scrum Master

Responsibilities:

• Coached and led the scrum team to perform planning, development, testing and implementation of enhancements to both projects - Customization and enhancement.
• Partnered with Product Owners to shepherd projects through the software development process from request management through post-deployment support.
• Interfaced with product owner to consistently maintain and prioritize the product backlog.
• Facilitated Scrum activities such as Sprint planning, daily stand-up meetings, grooming, sprint reviews, sprint retrospectives and release planning.
• Maintained and published Scrum metrics including velocity and burn-down that helped the product owner and management team to track the team’s progress.
• Removed roadblocks reported by the team which could require cross-team collaboration and/or escalation.
• Managing the Scrum Master team which includes staffing, development, appraisal, budgeting and resource allocation to control costs and increase efficiencies across the division.
• Managing staff training plans, career planning opportunities, performance evaluations, coaching and mentoring procedures for assigned project team leadership and staff.
• Serve and support the Product Owner and Development team to do everything possible to delight the customer.
• Acted as the gate keeper to ensure that all milestone deliverables meet with defined standards. Deliverables included requirement definitions, functional specification, architecture design, technical specifications, release notes and other documentation.
• Guiding and coaching the team on how to get the most out of self-organization and how to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Created and maintained risk and issue logs, including working with appropriate parties to create mitigation and corrective action plans with communication to the team, product owner, and executive management

Confidential

Scrum Master

Responsibilities:

• Successfully worked on multiple projects of customized Salesforce CRM integration to achieve sales performance automation and in-house sales reporting metrics. All part of management’s key/critical initiative of process improvement and enhancing customer satisfaction leading to increased revenue.
• Lead and direct critical agile projects along with process improvement and change management process.
• Working directly with Product Owner, Business Analyst, Software Engineers, Quality Engineers, Developers and SME’s leading the development of project strategy.
• Facilitate the Sprint Planning, Daily Scrum, Mid Sprint review, Grooming Sessions to review scope of stories and size them and also and discuss dependencies, collectively sizing, Sprint Reviews and Retrospective meetings.
• Run Daily Stand-up meetings to discuss the progress and impediments faced by the teams.
• Provide visibility to team impediments/risks and help eliminate them.
• Proactively work on resolving any impediments that the team might be facing and collaborate with other teams or resources if needed to resolve the impediments.
• Work closely with cross-functional teams to ensure that the dependencies are delivered on time.
• Leverage Version One/Jira tool to plan and track sprint and team progress.
• Facilitate team demos to the product owner for the acceptance of stories in each sprint. Also, facilitate Mid-Product Increment demos by the team at the program level.
• Work closely with team to maintain a consistent burndown and maximize the team velocity per sprint.
• Estimated and scheduled requirement tasks in conjunction with the project manager.
• Coordinated with the development team, database team, and QA team throughout all phases of the RUP methodology.
• Led JAD (Joint Application Design- sessions to gather business requirements to enhance consumer call center reporting and analysis functions.
• Participated in weekly meetings with business units and developers to discuss reporting related issues, potential resolutions and upcoming deadlines.

Environment: Java, MS SQL Server, HP Quality Center (ALM), Agile (Scrum)Methodology, Dell Boomi, MS Visio, MS Visual Studio, MS SharePoint, MS Excel, MS Word and MS PowerPoint.

Confidential

Business Analyst, Pittsburg, PA

Responsibilities:

• Gathered and reviewed preliminary information for each release to understand current business process, reviewed existing templates, specifications and business models.
• Elicited business requirements from business users through interviews and questionnaires and created storyboards to visualize the business processes.
• Gathered requirements including operational concepts, scope, needs, goals and objectives, both for "As Is" and"To Be".
• Reviewed business requirements through prototypes and mock-ups with key business partners and team to ensure accuracy and timely completion.
• Prepared business requirement documents, use case specification document and translated them into software requirements specifications for developers.
• Analyzed requirements including functional and technical specifications and created UML diagrams including use case diagram, activity diagram and sequence diagram using MS Visio.
• Ensured development and implementation of comprehensive database using data modeling and use cases.
• Conducted quality risk analysis and coordinated with QA team for test planning, preparing test cases and ensuring testing conformance to requirements.
• Participated in end-to-end and system testing for all releases through manual script execution and creation of test-requirements, traceability matrix and defect prioritization.
• Stored, analyzed and prioritized defects using defects module in HP Quality Center.
• Supported user acceptance testing (UAT) and worked with the development team to ensure that testing issues are resolved.

Environment: Agile Methodology, Java, MS SQL Server, Team Foundation Server, HP Quality Center, MS Project, Remedy, MS Visio, MS Visual Studio, MS SharePoint, MS Excel, MS Word and MS PowerPoint.