SUMMARY:

Senior - Level Program/Project Manager, PMP certified, PMI-ACP (Agile Certified Practitioner), certified ScrumMaster (CSM) with MBA and over 10 years of Information Technology (IT) and business management experience with key emphasis in product management, vendor management, system development life cycle using both Waterfall and Agile, Agile ScrumMaster and agile development methodology, onshore/offshore management, business process improvement and regulatory compliance. Managed all aspects of projects throughout infrastructure and software development project lifecycles including project scope, schedule, resources, quality, costs and change management. Experience coordinating application upgrades in an Enterprise and the impact on the end user. Upgrading and testing of COTS and LOB applications.

WORK EXPERIENCE:

Technical Project Manager

Confidential

Responsibilities:

• Tehnical Project Manager for Educational Financial Services Contact Center conversion and upgrade migration domestic and international locations, Treasury Management Contract Center migration and upgrade and Commercial Lending LoanIQ quarterly releases.
• Managed the SDLC processes including managing the creation of PDD, BRD and FSDs and reviews, demos, walk-thru, risk analysis, approvals, QA, SIT Testing, UA testing and implementation. Management tools used PMUWS, STAMP, SEAMS, and MS Project Server.

Technical Project Manager

Confidential, Woodland Hills, CA

Responsibilities:

• Project Manager for all internal/external resources on project for Scheduling and Pricing applications for the International Digital Supply Chain used by over 1200 users including technical solution implementation, support and quality.
• Manage and prioritize work both offshore and onsite teams using both Java and C#.net for both Oracle and SQL databases.
• Manage business and stakeholders across multiple time zones.
• Review project team deliverables to ensure quality(design walk-through, test results, etc) and adherence to standards.
• Manage the SDLC processes including functional specs, demos, walk-thru, approvals, QA, application support production issues, Agile concepts and integration for all upstream, downstream and vendor systems.
• Management tools used MS Project, Daptiv, TFS and JIRA.

Technical Project Solutions Consultant

Confidential, Agoura Hills, CA

Responsibilities:

• Project Manager for Loss Mitigation Sustainability Project in the PMO Office in Mortgage Servicing including design sessions, web service development, WBSimplementation plans, budgeting, forecasting and release planning.
• Using Pega Workflow tool:, Nexus, Sharepoint, PCMWare and other Confidential project management .
• Management tools Clarity, Nexus, and MS Project

Portfolio IT Project Manager and ScrumMaster

Confidential, Simi Valley, CA

Responsibilities:

• Project Manager for the portfolio of Security Products for the HP/Tandem Non-Stop reporting to the Director of Product Management and the President.
• This includes managing the company’s twice yearly software delivery to HP from scoping, grooming, release planning, resource allocation for development, QA, acceptance testing and customer support, establishing targets and milestones, defect tracking, and the HP release process as well as internal projects for Salesforce integration.
• Project Management tools used are HP Quality Center and MS-Project. Agile Coach and Project Manager on their 1st Agile product, including four product releases.
• ScrumMaster for two HP deliveries using Agile methodologies, daily stand-ups, planning, sprint reviews, retrospectives and release planning. Software used for Agile was home-grown excel spreadsheets.Management tools, TFS and QTP.

Consultant/IT Project Manager

Confidential, Calabassas, CA

Responsibilities:

• Project Manager for all enterprise wide Service Provider Projects in the PMO Office in Secondary Marketing including design sessions, WBS, implementation plans, budgetingforecasting,and release planning.
• Release manager for all enhancements and maintenance to support the Secondary Marketing for data warehouse applications. Using Viper, Clarity, Sharepoint, Maximo, Nexus, PCM and other Confidential project management tools.
• Project manager for the data center migration of 5 applications for 4 environments each and responsible for C#.NET SQL development, QA, integration/staging, productioncontingency, and user testing following DMAIC SDLC. Responsibilities include interfacing with data center administration, database managers, change managementsecurity procedures and risk management.

Project/Product Manager

Confidential, Moorpark, CA

Responsibilities:

• Responsible and accountable for the coordinated management of the roadmap, development, and vendor engagement and solutions management for the 3rd Party API Interface Product.
• Responsible for the interfaces in production for 14 different vendors to over 60 credit unions for home banking, loan origination, account creation, interactive voice response (IVR), and mobile banking to a Web-Based Credit Union Core Processing Platform. Included managing service pack releases, development, QA, vendor application analysis, training, implementations, technical publications, and customer service, for both onshore and offshore resources.
• Generated projected quarterly product income of over 1million dollars with initial rollout.
• Led cross functional team of analysts, developers, QA, documentation, installations and customer support using the Agile scrum process and agile development method.
• Initiated, defined, organized and implemented the business and workflow process to bring the 3rd Party API into production
• Compliance manager for Spring and Fall for Federal Regulations for the Financial Industry
• Management Tools: MS Project, ClearQuest and QuickTestPro.
• Maintained continuous alignment of project scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coached, mentored and led personnel within a technical team environment.
• Presented periodic Dashboard reports on the current program, future opportunities and client issues

Manager, Application

Confidential, Simi Valley, CA

Responsibilities:

• Project Manager for technical development following SDLC Agile methodology by multiple cross-functional teams using C#.Net, AS400, MQ Series, BizTalk. Interface for two AS400 development teams (8 developers), MQ Series and bi-directional interface to biz talk (3 developers) by the architecture team and engage Quality Assurance, Performance and Scalability testing teams, security teams, and data warehouse team.
• EDI Projects Project Manager for EDI development for Insurance X12 4010 for daily Transactions, 811 Invoices, 820 Payments, 266 for Mortgage Notifications and 824.
• These projects have resulted in over $500,000 savings to the company in one year alone. Project management included, vendor negotiations, client negotiations, interfacing with the EDI team, scheduling testing, project plans between multiple teams, working with stakeholders to define requirements, insuring deadlines are met, and providing project status to all stakeholders. Received a FASTER PLATINUM certification.
• Loan Docs Project Project Manager for cross-functional business and IT teams to in corporate automatic processing of Insurance Loan Documents through the existing OCRFF and Insurance Scanning System.
• This resulted in savings to the company of over $500,000 per year. Received a FASTER GOLD certification.
• Flood Tracking, Disbursement, Pre-Ex Callouts Project Manager for cross -functional development, production support and business support for projects using MQ Series, Flex web, MISMO XML, AS400, and VB/SQL from SOW, Business Requirements, Technical Requirements, and implementation using onshore and offshore resources.
• Managed all project from all 3 client areas in addition to production for all applications and user support for 4 locations.
• This included the move and configuration of multiple applications from VB/SQL to AS400 applications, including hardware, network monitoring, training, and application development, as well as coordinating different business users in different time zones, interfacing with text support and network administration.