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Project Coordinator/acting Pm Resume

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Wixom, MI

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SUMMARY

  • 10+ years in administration
  • Advertising
  • Sales operations
  • Internet / OLA
  • Strong internal team communication
  • Marketing research
  • Email marketing
  • Strategic communication / planning
  • SLA knowledge
  • Experience with maintaining multiple work streams
  • Data analysis
  • Skilled negotiator
  • Team leadership / Management
  • Executive management collaboration
  • Corporate, Franchisee level and Vendor liaison
  • Sales force administration
  • A - CRM business software
  • MS Office Suite
  • Sage Accounting and Business Mgmt. Software
  • Project Management/Coordinator

PROFESSIONAL EXPERIENCE

Confidential, Wixom, MI

Project Coordinator/Acting PM

Responsibilities:

  • Cross-train colleagues on three (3) platforms, plus billable actions with Accounting Department.
  • Ensure that all post service call steps are taken including; confirm all necessary equipment is shipped to the site/technician, verify technician is on site for scheduled date and time, receive approval from the client regarding the service call, document all aspects of the service call, request all necessary paperwork from the technician, tasks accounting to bill client and pay technician, close the ticket.
  • Prepare and process sales orders and process RMA, follow-up on the return of equipment.
  • Submit reports and all other required paperwork as directed, accurately and timely.
  • Work with accounting to process technician paperwork.
  • Communicate and update PM’s calendar, travel schedule.
  • Handle customer requests in the absence of Project Manager.
  • Assist in the rollout of larger projects and/or act as PM on smaller installation accounts.
  • Handle incoming calls/service requests from Confidential clients; troubleshoot to determine whether a technician is necessary.
  • Ensure that assigned projects are delivered on-time, within scope and within budget.
  • Coordinate with internal resources and vendors for project execution.
  • Maintain productive relationship with third parties/vendors.
  • Ensure projects adhere to framework and all documentation is maintained appropriately for each project.

Confidential, Madison Heights, MI

Salesforce Administrator/User

Responsibilities:

  • Managed sales business units to resolve salesforce business customer /rep assignment issues.
  • Conducted salesforce data imports and support integrations to other business applications / systems.
  • Executed salesforce customer account changes and perform new release evaluations / procedures while implementing new market functionality roll-outs.
  • Coordinated with cross-functional teams (Sales, Business Development) to ensure effective use of salesforce platform to new business and present customer assignment guidelines.
  • Collaborated with end users to identify, document, and communicate standard business processes / guidelines relating to salesforce database.
  • Led the charge to assimilate salesforce processes and procedures.
  • Conducted lead generation research for new business sales opportunities and company revenue growth.
  • Analyzed sales data using market research to track go-to market strategies and communicate results.
  • Maintained, compile and interpret files, documents and databases for sales departments.
  • Managed corporate business accounts to capture sales direction and effectiveness.
  • Established and maintained correspondence with executive level management and departmental teams to execute collective account delegation.
  • Supported perspective sales teams / management with A-CRM business account requests.
  • Supervised team of 5-8 staff in manager’s absence monitoring workflow and providing coaching.
  • Acted as resource for team, sales reps and senior management.
  • Identified and effectively handled rep assignment issues and concerns within sales units.
  • Cross-trained associates in work methods and procedures.

Confidential Clawson, MI

Advertising Account Executive

Responsibilities:

  • Yellow Pages consultant for over 2,000 Ford, Lincoln Mercury and Mazda dealerships.
  • Managed over $1 Million in Yellow Pages billings.
  • Created, enhanced, edited and revised trade listings, logos, vehicle art, and display layouts.
  • Acted as liaison between external departments such as graphics, clients, and publishers.

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