Summary

A top-performing Senior Information Technology Professional credited with combining program management with team leadership skills in complex and challenging information technology environments over 24 years in managerial roles. Strong expertise in systems architecture, network and desktop operating systems, hardware, software, database management systems, and communications. Highly accomplished in leading the development and implementation of systems optimization projects and operations, helping organizations prepare t meet obstacles and exceed expectations in the ever-changing world of information technology.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

• Zolon Technologies Contractor: Systems Infrastructure/Integration Manager
• Manage compliance of 128 SLA's, bringing site int compliance.
• Develope and present briefings t senior leadership.
• Successful track record evaluating outcomes, developing and implementing business process improvements.
• Provide program management support: serving as cradle t grave project oversight.
• Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance and contract negotiations.
• Manage the activities of team members involved in the design, documentation, development, modification, testing, installation, implementation, and support of new or existing IT infrastructure solutions.
• Assigns work t subordinates, including mentoring and training and other duties as assigned.

Key Accomplishments: Key Accomplishments:

• Managed the WAN/LAN upgrade from 1 gb t 10 gb sonic ring.
• Deployed ClassNet t 19 Sites across the Continental US

Confidential

• Trinity Vide Communications Contractor: Program Manager IT Support/Engineering
• Spearheaded the short and long-term vision for IT infrastructure projects within the organization.
• Serves as an IT project manager, coordinating resources, budgeting, analyzing business and system requirements, providing technical direction, and monitoring the status of tasks
• Prepare and present comprehensive technical reports, both orally and in writing, t communicate effectively with senior management and professional employees with widely varied backgrounds and occupational levels
• Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance, contract negotiation, policies and procedures, project documentation standards, executive presentations, organizational structure, contract requirements and best practices.
• Coordinated and oversaw project rollouts of new software/hardware packages being rolled out across the DOJ.
• Responsibility t interface with various internal and external clients, and audit agencies, t establish communication, cooperation and compliance of information security standards and requirements.
• Provides Senior Management reporting as t the effectiveness of security controls and conditions.
• Assigns work t subordinates, including mentoring and training and other duties as assigned.

Key Accomplishments:

• Designed, documented and implemented an innovative audio/vide infrastructure throughout the organization for use in conference rooms and command centers.
• Task Manager Confidential
• Task Manager on multi-million dollar nationwide IDIQ T contract for the FBI involving systems design/development network and security biometrics rapid prototyping and more throughout the DOJ.
• Provided support t the Program Manager in working with resources from 15 large and small teaming partners.
• Coordinated PMO-level technical and financial reporting procedures using Powertek's EVMS.

Program Manager

Confidential

• Served as Program Manager for IT system implementations directed staff, managed project plan, provided industry best practices for decision making, reported t executive team and primary point of contact for clients.
• Coordinated with project teams on development of a DCR Data-Center re-alignment plan.
• Provided over-site of a 110,000 square foot data-center.
• Developed strategic visions, business plans, and technology assessments for the client trying t acquire and/or implement IT solutions negotiated contracts.
• Performed system build and acted as a technical advisor t client IT staff assessed technical requirements developed Requests for Proposals RFPs .
• Prepare and present comprehensive technical reports, both orally and in writing, t communicate effectively with senior management and professional employees with widely varied backgrounds and occupational levels

Key Accomplishments:

Re-designed and re-engineered 110,000 sq ft data center t encompass other government entity disaster recovery coop sites

Confidential

Contractor: IT Deputy Program Manager

• Lead a team that was responsible for a variety of tasks t include imaging, distribution, call center, research, web design, application development, and IT management.
• Managed a portfoli of projects and services with responsibility of overall execution.
• Provided operational management overview and driving productivity improvement initiatives.
• Drove the usage of SDLC and other key measures t significantly improve project delivery.
• Ensured the appropriate metrics, resource planning and program management methodologies are applied t drive success.
• Handled contract discussions and negotiations through all phases t signing and eventual completion of projects.
• Tracked team member performance against schedule and targets, providing feedback, resolving issues, and coordinating changes t enhance project performance.

Key Accomplishments:

15,000 pc rollout worldwide ahead of schedule and under budget

Confidential

Contractor: Help Desk / Operations Manager

• Senior Technical Manager responsible for directing and managing the functions of:
• Help Desk
• Network Operations
• Systems Engineering
• Special Projects Groups
• Responsible for managing all procedures related t the identification, prioritization, and resolution of:
• End User Help Requests
• Monitoring, tracking and coordination of Help Desk functions
• Planning, implementing, and maintaining desktop applications
• Managed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Managed the processing of incoming calls t the Help Desk via both telephone and e-mail.
• Oversaw the development, implementation, and administration of Help Desk staff training procedures and policies.
• Responsible for the selection, procurement, and deployment of appropriate hardware and software solutions that meet the end-user technology needs.
• Served as the principal technical advisory on all architectural issues dealing with software operating systems, e-mail, desktop environment, and network infrastructure.
• Guided the engineering team modernization of the Treasury network, improving and adding capabilities in accordance with governing Treasury policies and manuals Information Technology Manual, Information System Life Cycle Directive, System Design Life Cycle Manual, Security Manual, and Information Systems Security Manual .
• Responsible for managing large, complex tasks, such as the development and implementation of a Disaster Recovery site.
• Developed and Implemented Disaster Recovery and Continuous Operations Plans.
• Implemented SAN infrastructure for production and disaster recovery systems and implemented email archive system for production and disaster recovery systems.

Key Accomplishments:

Implemented SAN infrastructure for production and disaster recovery systems and implemented email archive system for production and disaster recovery systems.