Objective Executive Summary

• Passionately curious candidate striving t maximize skillset through proactive execution of PM best practices of large multifaceted environments containing high-risk initiatives. Possesses an exceptional drive fueled by high self-expectations, and pursuing challenges by adaptability in consistently fluctuating dynamics. Strong desire t advance as a leader in continued cross-functional engagement of key stakeholder partnerships, establishing quality project design and strategic implementation, and delivering solutions t business technical process within complex enhancements/systems development.
• Detail dedicated project manager financial analyst with 5 years of professional Information Technology related experiences. Extensive proficiency in business case development, data auditing analysis, budget ownership and the design deployment of resource management programs for PM and Audit/Compliance Vendor Management. Proven track record in Change Release Management, UAT design and facilitation, and executive regulator level reporting.

TECHNOLOGY

• Client OS Systems
• Windows XP/Vista/7/8, Linux
• Mac OS X/Leopard/Snow Leopard/Lion/Mountain Lion
• Software, Network Systems/Platforms/Tools IT Methodology
• MS Office: OneNote, Project Server, Access, Visio, Word, Excel, InfoPath Designer MS 365: Exchange, Lync, Oracle: OIM, SSOS , Endpoint Encryption, Clarity, Enterprise PMUWS, Planview, Cisc VPN, STAMP, SharePoint 07/10/13, SharePoint Designer 2007 2010, Backup Solutions TSM, NetBackup, Avamar , NAS, Remedy/PAC2000, HBSM, E2E, PTP, Tech Tools, UAT/QA Testing, Adobe: CS4/5/6, Illustrator, Photoshop , Wasatch RIP, Corel Paint Shop Pro, ERP Software Implementation, Business Requirement Documentation Analysis, Configuration/Asset Management, Process Procedure Development, Project Risk Management, Technical Design Documentation, Change Release Management

EXPERIENCE

Confidential

Project Manager Backup Provisioning Project, Tools SOR Optimization Project , Business Analyst, Program Financial Coordinator

• Project Manager: Accountable for leading project teams and managing all activities in a project life cycle initiation planning, executing/ controlling, and closing associated with projects that are across multiple departments within a line of business segment and high risk, scope and complexity. Consulted with business partners t clarify and define project requirements and business case, including developing final process documentation for transition t sustainable organization. Developed and revised project plans, multiple risk analysis s , worked with users and leadership t understand complex problem and gaps. Maintained focus on bringing issues t resolution, escalating as necessary t meet timelines. Created and delivered presentations t mid-senior level management on project goals and plans, including progress reports.
• PM Project Backup Provisioning High Risk Project requiring proactive criterions and methods t be established within FOMC Compliance with Corporate Sarbanes-Oxley SOX Requirement Standards. Managed the interim manual method and automated processes designed t strategically enhance and systematize components of the data backup provisioning processes and implement necessary controls t resolve potential inability t recover business data in the event of data corruption or loss resulting from human error or some types of technology failure. Required documentation recovery solution for all net new Production and BCP servers aligning t Information Technology Consistent defined backup options, validating application owner sign-off of backup and recovery requirements prior t design, engineering, or provisioning. Determined solutions for process changes t enable tracking and PAC2000 updates, allowing mapping capability of infrastructure t applications including the identification of Regulatory/Compliance Tier criteria if deemed regulatory SOX/SOC.
• PM Project Backup Provisioning - Documented process flows, ADBRP data definitions, future state process flows for target automation with STSP Remedy PAC2000 provided Internal Audit and users the ability t further understand ADBRP Provisioning Process Tools and data. Facilitated training sessions enabling business partners t perform functions that support ADBRP registration and remediation.
• PM Project Backup Provisioning Partnered with reporting Technical Writer t develop and document process for producing reports and extracting data, facilitating knowledge transfer of the Backup Provisioning Validation Report Process.
• PM Project Backup Provisioning - Partnered with developers within Backup Provisioning Project SME' s t ensure requested enhancements on Backup Validation Reporting were automated ont a SharePoint dashboard for the future state location of registration and remediation, providing centralized location for multiple domain and LOB access. Produced content and structure for web based Risk Reduction Classes including Registration, Remediation, and Certification of backups within training courses and Learner Guides.
• PM Project Tools SOR Optimization High Risk Project accountable for system enhancement design and execution of Backup Provisioning Project solutions. Initiated working sessions of developing end-to-end procedures, which continued improvement of ADBRP processes, tools, and reporting based on discovery through data analysis, business partner requirements, and identifying enhancement opportunities. This resulted in a robust source of record and the ability t automate or simplify manual tasks.
• PM Projects Backup Provisioning SOR Optimization: Facilitated daily meetings t obtain a status on registration and tool enhancement activities as well as discuss any issues with key business and technology partners. Developed well-organized structure t optimize workload bandwidth and manage medium risk of scope creep for both projects through targeted working sessions between SBSD Storage Backup Service Delivery , Infrastructure Architecture and Service Delivery Technology Managers.
• PM Project Tools SOR Optimization Partnered with SDT-DMRT and PAC2000 for the three successful PAC2000 Asset/CMDB Enhancement Releases between November 2013 December 2014, documented all TPM artifacts of test plan, scripts and cases, and participated in all UAT periods and Post Implementation Reviews.
• Business Analyst Backup Provisioning Executed manual interim process of the provisioning process for the record backup review t locate and capture the Blueprint Engineering Assessment Signoff authorized approval. Proactively maintained a low baseline of record volume by managing the server totals being provisioned through the reporting of Distributed Systems Catalog/STSP t PAC2000 system tools utilized t locate and house authorized approval included PTP non-workflow provisioning tool , E2E automated provisioning workflow tool , and HBSM.
• Program Financial Coordinator Accountable for all forecast and financial maintenance program internally and STAMP updates t PFM, Budget Transactions. Manage resource headcount and accountable t ensure positive variance balance per month. Primary site collection administrator for SharePoint site s and sub site s managed all Change Requests, Risks and Issues t TPM Compliance on weekly basis. Per week, month and quarter: produced 3-6 various status presentations for Operational Risk, Internal Audit, Steering Leadership and OCC Regulator Committees.

Confidential

PM Program Coordinator Technical Writer Testing Support

• Coordinated relationship management of the external Vendor and PM by SIT and UAT oversight and participation of the newly requested functional application and system requirements housed in the SoR t accommodate the ERP Munis suite implementation.
• Accountable for representing PM MBOs t manage changes t business functions technical data within all seven city functional area team technical specifications Change Management, Project Accounting, Finance, Technology, Project Accounting, Grant Accounting, Testing in the project life cycle of a new core ERP SaaS Munis.
• Provided team support as one of tw individuals t compose and review SIT test scripts / UAT use cases for the Transportation Department AirIT - Charlotte Douglas Airport portion of the implementation.
• Managed the high-level risk focus documentation of business and technical requirements alongside rapid modifications, fluctuating change requests, and interface addition or removal. Engaged execution of each process phase through PM documentation of scope adjustments, multiple adjustments t the software budgetary risk impact analysis.
• Ownership of documentation retrieval updates of all issues, risks, and change requests, while liaising between both client and vendor parties t achieve resolution of deliverables in OCI status reporting t the Enterprise organizational team.
• Administrator of the OCI ERP SharePoint site and sub sites, accountable for troubleshooting issues, assigning vendor security rights, design, maintenance, repair, and internal permission rights SharePoint Server/Designer 2010 Designer InfoPath 2010.
• Owned onboarding processes and documentation of miscellaneous software or services utilized for vendor and team members unable t perform, navigate, or utilize capabilities.
• Main POC for Vendor - Tyler Technologies t track and document for further approval of items such as crucial decisions of software change, defect management, acting as the associative link between the City and the Vendor as the party accountable t take initiative of internal project issues, change requests, risks, and key decisions.
• Partnered with PM Program Manager t maintain seven weekly touch base meetings with each functional team lead accountable for capturing and updating Project Plan Phase Status or Completion with my lead follow-up t each lead for status maintenance of deliverables and milestone achievements or misses.
• Accountable for gathering Change Requests per team lead t maintain the Enterprise level Impact Analysis, and approving weekly dashboard reporting per team lead t be then presented t executive level review.

Confidential

Cloud Migration Consultant Operations Coordinator

• Primary technical liaison between Vendor server hosting and advertising agency. Provided daily support t the technical team for on-site support, included troubleshooting and resolution of numerous issues within the server outages. Primary contact for issue resolution and integration of MS Exchange 365 and resolution of numerous issues with MS Exchange 365 webmail Outlook integration, ordering and installing updated hardware networking hardware, software licensing, hardware, etc. .
• Created implemented the process of data migration t company cloud storage through usage of MS Exchange 365 SharePoint 2010. Migrated multiple financial, client, and order databases and organized security permissions and multi-collaboration of external payroll company t accounts receivable payable.
• Created company SharePoint 2010 site with customized workflows, sub sites, site navigation structure of document libraries / lists, and customized advanced permission groups.
• Accountable as primary contact with external payroll company t remediate and manually migrate t cloud based storage: all existing QuickBooks data customer, customer type, volume of orders and profit by customer or customer type and reconcile with previously existing information from paper records.
• Coordinated assistance of the daily business sales operations of a multimillion net profit manufacturing company under new ownership and transition which specialized in GSA, medical, and individual contracts for customized whiteboards steel substrate materials.
• Monitored daily communication from clients and provided subsequent updates / relayed modifications or issues t the graphics department including the ownership of notification and resolution of the progress or delay of an average of 25-50 orders per day.
• Accountable as the company representative t track customized pricing and reconciliation of damaged orders with multiple shipping companies respective regional manager, including FedEx, UPS, USPS, Old Dominion.

Confidential

Project Coordinator / Jr. Delivery Lead

• Collaborated with Delivery Managers as a firm t client liaison t assist with resource performance analysis, capacity planning, enhancement of productivity tools t provide clarity within scope of client resource management.
• Utilized small, high-level detail capacity project reports in addition t the adherence of a full scale project plan for a 250 consultant SOW AMT intended on enhancing administered SharePoint site structure t provide customized site navigation, views of key milestone and deliverable dates for each consultant within the particular project.
• Assigned ownership t consultants of project specific updates and weekly status reports, subsequently reviewed and edited for client submission, included frequent touch bases with any or a particular consultant t capture potential setbacks or changes in periods for assignment completion. Status details captured were submitted t client vendor for discussion on ensure resources were allocated correctly while being utilized t full potential.
• Managed the coordination and completion of all tasks of consultants on-boarding and off-boarding in 4 local facilities and cross country support not limited t but including:
• Preparation, communication, and completion of all processes relevant t local or remote consultants. Procedures for onboarding required full orientation and review of firm and client documentation remote consultants were often coordinated through LiveMeeting, or collaboration with their area specific Project Coordinator , integration t location and relevant work stream team members, hardware deployment, physical walk through and decommissioning. Responsibilities included proficiency and daily use within OIM and SSOS user creation t role based access controls, BofA OIM tools for local and network authorizations for creation of any and or all identities, passwords MS Outlook web based remote email, Communicator install, SharePoint sites user access, identity, and passwords , requests and completion for access of building s , ID card activation, and requests for local administrative rights. This necessitated heavy collaboration and communication with cross-managerial resources t gain network s , building s , and ID card activation approvals.
• Availability and assistance for troubleshooting local and remote desktop, laptop, hardware, local networking issues, remote VPN connection concerns, and additional MS software request submissions, troubleshooting with BofA Endpoint Encryption, OIM, SSOS access setup, basic Outlook/Outlook web based mail. Further support and approval submission was provided for basic and or advanced MS Office applications or a non-image specific BofA SELMA software request or packaging install. Accountable for seeing each submission and request from start t finish providing rapid and timely support t motivate task completion from the client for the consultant. Participated in special projects such as equipment moves, repair/ maintenance of network printers and personal computers with additional peripherals

Confidential

CSF Project Coordinator

• Command Center coordinator and liaison t various Enterprise Transition PM groups, responsible for the coordination of all tasks involving the creation and quality control of conversion related documentation, financial reporting, issue tracking, and cross-team communication
• Responsible for tracking numerous pre-conversion project deliverables, issues, and risks updated documentation and provided weekly updates of high level status details t LOB partners and senior level management. Coordinated and proofed numerous updates for low t high-level status reports from all Project Managers. Provided ad-hoc support and backfill t additional coordinators responsible for managing resource planning through analyzing current contractor's skillset versus the benefit or loss t the project budget using tools such as Stamp and PlanView t forecast as well as compiling spreadsheets per request by any PM on the differentiations or errors between a contractor's hours with aforementioned software
• Assisted Project Managers in the creation and design of multiple SharePoint sub-sites administered the review and editing rights of all site users t ensure the accuracy of team contributions
• Facilitated Change Control meetings, responsible for managing follow up tasks with each LOB relationship manager and providing updates t work stream leads and relevant stakeholders in order t reach resolution and closure
• Coordinated with Project Managers t develop a full scale project plan for the final Conversion Event designed and maintained a specific SharePoint site structure in order t provide individualized views of key milestone deliverables including deliverable dates, assigned ownership and critical dependencies
• In addition t providing impromptu support t multiple PM's work streams, main effort was directed t both Requirements and Operations work streams leads with various documentation such as note of BRD or FSD changes and communication t the individuals responsible and status updates, meeting minutes, SharePoint site maintenance, and required approvals