SUMMARY

High-potential, tactical, and strategic IT systems leader and senior IT operations project manager, with 15 years of progressive corporate management experience regarding IT operations, systems technology, and cross-functional team leadership. Deliver profitable, high-quality, and sustainable IT initiatives within challenging environments. Comprehensive understanding of latest technology and skillfully manages innovative technology to promote streamlined business transformation. Establish strong partnerships at all organizational levels to ensure project success.

Professional Work History

Confidential

Senior Technical Project Manager Infrastructure Operations / Integration Services

• Perform a key role as Senior Technical Project Manager providing integration services with I O wholesale technology groups ultimately deploying Innovation Labs / R D initiatives delivering high-visibility capital projects to the global marketplace
• Collaborate seamlessly with staff, teams, executives, clients, and stakeholders to ensure that all projects and operations are coordinated, optimized, meet challenging target goals, and completed on-time, ahead of budget, with precision and accuracy
• Technical Project Management engaging large enterprise wide capital projects where R D operates within AGILE and transition requirements to Waterfall based portfolio of Technical Work streams via an I O Target Operating Model and ITIL Framework of infrastructure design and implementation
• ISPM Integration Service Project Manager for next generation Redbox and Titanium new web-based, integrated and responsive front-end/back-end marketplace and human capital management applications maintaining a global infrastructure with feature and client based deployment best practices.
• Project manage integrated I O technical families such as DB, Monitoring, Application, Network, Capacity, Design Implementation, Web Tier, Mobile to ensure successful delivery of projects' infrastructural scope, release coordination, and deployment throughout the project's lifecycle from inception through implementation
• Execute routine stakeholder engagement with the following: Capacity Planning, Service Delivery, Reporting, Demand Management, Configuration Management, DevOps, Service Improvement, Global Security Organization GSO , and Monitoring

Confidential

Project Management Subject Matter Trainer

Administer PMI ACP, PMP, SP, RMP Six Sigma Lean, Green, Black Belt training of certificate candidates in-person, remote

Professional Work History Continued

Confidential

Senior Technical Project Manager TPMO

• Performed analysis, led training, and managed vendor user while replacing and consolidating several museum-wide legacy operations, systems, and infrastructure as the Enterprise-wide Constituent Systems Consolidation Project Manager
• Governed creation of Business Requirements Doc, modified enhanced USO functionality and communication for Universal Opt-out / in changes across constituent systems PledgeMaker, Tessitura, Cheetah Mail, USO, and My-Met
• Served as Agile Scrum Master for IS T and Digital Media projects, used Team Foundation Server as Agile PM tool, and engaged in full Agile life cycle from Product Backlog to Release with IS T resources offshore DBA group
• Coordinated, documented, and facilitated creation of IS T Computer User Guidelines representing policies with accuracy
• Facilitated newly created TPMO drafting for IS T Intranet Policies, PMLC, SDLC, Environment Fact Workbook templates
• Ensured clear communications between managers, departments, and 3rd party vendors involved in full project development
• Senior eCommerce PM for Venda eStore SaaS implementation which replaced legacy .NET store.metmuseum.org
• Served as IS T Project Coordinator for the museum's Public Wireless Project with 600 700 WAPs between the main building, private offices, and offsite locations structured and managed Microsoft 2003 2010 SharePoint sites
• SDLC PM for Gallery Interactive Touch Screen rollout for the Islamic American Wing Luce Center Gallery openings
• Facilitated the implementation of a museum-wide Gallery Interactive Touch screen Framework
• Introduced Microsoft Team Foundation Server to Digital Media and IS T teams to support application version/source control
• Led delivery: use cases, system, network data diagrams, functional technical specifications Kiosk device requirements
• Developed service-level agreements with IS T technical groups Digital Media supporting museum-wide client expectations
• Performed a critical role in communication planning for Museum wide PCI rollout, worked with system business owners, and distributed network-based requests to update firewall network policies for PCI identified constituent system

Confidential

Technical Project Manager Digital Intelligence

• Authored and implemented corporate software development lifecycle standards project managed JAVA/ORACLE-based enterprise-wide SAP Digital Asset Management DAM , Global Communications GC Content Supply Chain CSC
• Led team of in-house offshore developers and system administrators during conversion of ORACLE to SQL Server 2005 DB alongside the system-wide conversion of ARTESIA 6.5 to 6.7 platform
• Managed functional specifications, email marketing campaigns, and data transitioning / fulfillment needs

Confidential

Technical Project Manager

• Directed development and deployment of several consumer brand e-commerce websites
• Accountable for content mapping, site flow generation, information architecture, client engagement, and SEO
• Contributed to the documentation and specification development of the iGroup proprietary Content Management Solution

Confidential

Administrator Employee Stock Purchase Plan

• Collaborated with Global Share Plan Support team Client Service team to update and maintain Auto Enrollment system
• Addressed auto enrollment-related problems, and resolved open inquiry management cases client service team issues
• Produced Client Service Team business support tools based on design, development maintenance of MS Access databases

Confidential

Principle

• Oversaw development staff regarding publishing phases of up to 100 small midsize eCommerce websites and applications
• Spearheaded initiation, development, and launch of Transactioncity.com among other product lines
• Authored business operations, rules, and functional requirements for web based e-business initiatives