Industries:

Financial Services, Pharmaceuticals, and Healthcare

Methodologies:

Project / Program Management, Business Analysis and ROI, Software Development Methodologies Agile, RUP , Technology Strategy and Assessment, User Centered Design, Vendor Selection, Proposal Development, Estimation

• Provided Program Management support for Enterprise Employee Intranet initiative including SharePoint 2010 implementation, social networking, multilingual functionality, integration with Autonomy Search, Mobile, LMS, and Talent management integration
• Provided leadership and motivation to project team members throughout the project life cycle defined scope and objective recognized for ability to define gaps and take projects from original concept through final implementation
• Facilitated multiple workshops to define vision for Mobile Talent Optimization performed vendor assessment and selection for LMS and Talent management solution
• Successfully managed integration of Enterprise Employee Intranet with HR and Talent Management solution based on globalization, role-based functionality, and security
• Successfully managed integration of LMS solution with Cigna University SharePoint site managed customization of SharePoint site to support Cigna University Social Learning and Development
• Managed and mentored Project Managers accountable for multiple workstreams to deliver tasks on time and on budget ensured that expectations and objectives are clearly understood by all resources
• Adhered to project management standards and guidelines leveraged both Agile and RUP methodologies and project management skills to identify additional cost savings and effective utilization of resources managed vendor relationships including 3rd party implementation and development teams
• Managed business expectations, project issues, decisions and risks, including escalation to sponsors proactively evaluated program health and built contingency plans
• Responsible for financial reporting, analysis, and planning responsible for all Quality Gate reviews and approvals
• Responsible for sourcing, SOW development, hardware/software procurement, contract negotiation, and vendor management
• Managed governance and content management teams to evaluate existing content and define processes for content publishing and approval
• Led requirement's definition process, facilitated user and business interviews, validated and prioritized business requirements, and defined the release schedule
• Generated integrated Project plans including activities, milestones, deliverables, assumptions, and estimates
• Provided executive reports to senior management and key project stakeholders
• Held program status meetings prepared a variety of periodic and ad hoc reports for management and business groups and distributed project related data and documentation as appropriate including status reports, vendor information, SOW's, project charter, policies, and procedures.

• Led high-demand SharePoint initiative to enable one stop solution for collaboration, content management, workflows, document management, and custom application development. Successfully delivered numerous SharePoint enterprise-wide implementations leveraging Web Content Management, Document Management, Workflow Approval Process, and custom application development.

• Defined business and technology strategy for SharePoint Program created approach and roadmap for more than 30 SharePoint implementations. Successfully delivered various SharePoint initiatives including SharePoint governance, team and department sites, finance reporting portal, HR portal, and integration with salesforce application
• Managed and mentored multi-talented teams offshore, onshore
• Responsible for financials, schedules, and reporting
• Led team to gather and analyze requirements, prioritize goals, define client communities their needs created solution delivery options and recommended a delivery approach
• Created a SharePoint program site including KPI's, projects, priorities, status, action items, issues, risks, and team information
• Managed SharePoint implementations for Intranet portal, Group portal, team sites, project sites, Mysites including governance, policies, taxonomy, IA Branding, Custom UI, collaboration and social networking
• Implemented SharePoint Document management applications including approval workflow, versioning, email integration, and office integration
• Implemented SharePoint Web Content management applications including publishing, workflow approval process, and templates
• Managed SharePoint data migration and search functionality to query back-end data repositories for Finance, Accounting, and HR systems
• Implemented Active Directory integration with SharePoint the solution included bi-directional synchronization between SharePoint, the active directory distribution lists, and the global address list
• Responsible for providing planning and oversight across the SharePoint Program Portfolio
• Responsible for planning and coordinating resource allocation as well as identifying and managing project risks and dependencies
• Interfaced heavily with Senior Management to provide status issue escalation as appropriate.

• Led Reconciliation process to support cross-divisional integration between IBT and State Street .The end result was a sophisticated workflow system that tracked and managed the reconciliation process as it passed through several different departments.

• Managed Reconciliation process development activities in support of the Integration of IBT and SSBT, for WMS including project planning, issue resolution, executive reporting, change control, resource planning, work stream governance, and risk management
• Produced management reporting consistent with IBT Integration program administration activities including project milestone tracking, issue tracking, and scorecard reporting
• Developed standard key operating procedures to support Reconciliation functions
• Managed an offshore production support team in India
• Coordinated day-to-day Reconciliation activities defined SLA across multiple business teams.

• Successfully defined State Street's strategic direction for my.statestreet.com Report and Delivery application and established new information architecture, visual design, and overall user experience for this client-facing application.

• Led team to gather and analyze observations from client interviews, develop prioritized goals, define client communities their needs, create information delivery options and recommend a delivery approach
• Identified needs and defined business and technology vision and strategy for State Street Reporting Access and Delivery initiative
• Led the information architecture effort for this two phased project: the long-term strategy and the tactical design of high priority requirements. Created a project roadmap for the State Street reporting strategy
• Worked closely with the UI team to iterate prototype and wire frames, and establish information architecture directions and options
• Worked closely with the Visual Designers to develop visual directions, page designs, and proof of concept screens for the primary user scenarios
• Produced a visual design standards manual to assist future site maintenance
• Implemented an iterative, rapid prototyping process that allowed the team to quickly present POC screens to business users, gather feedback, and incorporate changes based on feedback
• Responsible for providing guidance and direction to the project team, ensuring overall client satisfaction, and taking responsibility for staffing, financials, delivery, and quality of engagement.

• Responsible for creating the master project plan for CEDP consolidation Data Warehouse project providing a single client profile view and reporting in supporting cross-selling of services across business domains. This required interfacing with 15 plus workstreams and providing project management and data architecture support.

• Interfaced with the business users to define and prioritize requirements identified opportunities for business growth through collaboration with business, operations, and IT partners
• Maintained the Master project plan integrated plans from each workstream identifying relevant milestones dependencies
• Prepared high level goals and objectives for the data warehouse and managed priorities developed test data strategy and approach
• Created process flow diagrams and process guide to document SDLC process for group standards
• Managed Cognos reporting teams as well as data architects, ETL developers, and business/system analysts
• Developed weekly status deck for the program with a meeting agenda, dashboard, minutes, detailed stream status, action items, and program timelines
• Coordinated with workstream leads to identify issues, risks and document assumptions, and action items for the program.

• Successfully managed custom Customer Relationship management solution to support business/client information needs across all Pfizer Health Solutions. Managed integration with external data sources, Microsoft Outlook, eRrooms, and PeopleSoft.

• Responsible for project delivery, financials, schedule, and reporting successfully delivered project on time and on budget
• Facilitated, reviewed, validated, and refined the requirements to map PHS business processes to custom CRM solution
• Managed onshore team to define requirements, architecture and application design, and coordinated with the offshore team to implement solution
• Integrated custom CRM application with Microsoft Outlook to provide email integration for greater efficiency
• Delivered dashboard views for competitive tracking, reports, email campaign results, product information, commission calculations, and more
• Planned and coordinated activities, deliverables, and reviews held client meetings to review progress
• Documented the source to map targets and ensured successful data migration from the existing management system to the new CRM application
• Managed information architecture design including user needs matrix, user personas, and user scenarios to identify key user groups and prioritize their associated tasks
• Performed usability testing to validate and refine the design solution.

• Responsible for developing a web portal for the enterprise architecture group, including development of WebPublisher templates, rules, and presentation files designing of role-based permission development of utility to convert multiple word documents into a single PDF deployment support and documentation. Successfully created a highly configurable application the client was easily able to re-use templates for different applications.

• Led team to implement a Documentum-based website to manage and share reference architecture materials across the organization
• Defined scope and managed team to document user groups, processes, and business requirements
• Defined high-level system architecture and visual design.

• Designed and oversaw the development of a series of executive information systems for Pfizer, Inc., helping to narrow an enormous amount of information and tasks down to a manageable and usable size for executive teams, analytics teams, and managers across the organization. The success of these projects has created a multi-year and multi-functional partnership with Pfizer and the highest revenue-producing engagement.

• Successfully delivered high-demand and high-visibility executive dashboards which integrated data across the enterprise delivered KPI/Alerts dashboard, Business Performance dashboard, and analytics dashboard to Pfizer Global Pharmaceutical Leadership Team
• Led team to implement a web-based portal application which provided the following functions to the PGP Leadership Team: Global Market Share Rankings, Key Product Information, Leadership Team calendars, Internal and External News/Headlines, Notifications/Alerts, Sales and Performance Data for products and pipeline , PeopleSoft data integration, Stock Ticker integration, Analytics Tool, and Publishing Workflow
• Managed information retrieval from multiple data sources including Hyperion via Business Objects , IMS, PeopleSoft People/ HR data , NewsEdge Provided PGP Leadership Team with snapshot views of stocks, sales, products, pipeline, and HR information
• Developed global design, architecture guidelines, and dashboard library to facilitate the creation of new interfaces and applications
• Managed data architecture strategy for Pfizer with a focus on data warehouse, and meta-data and data-archival decision frameworks led design of datamart that captured performance metrics along a twenty plus step reporting process
• Created high-impact proposals, statements of work and financial reporting effective in RRF process and contract negotiation.

• Successfully delivered a user-friendly web-based portal application for content creation and publishing. The success criteria for this project was to build re-usable components, so it can be used with little customization or configuration in different applications. The client was able to build applications based on re-usable components with minimal additional resources, time, and budget.
• Led team to implement application for distributing departmental information news, calendar, alerts, and documents to employees via the Intranet
• Worked closely with the UI team to iterate prototype, wire frames, and establish information architecture directions and options
• Worked closely with the Visual Designers to develop visual directions, page designs, and proof of concept screens for the primary user scenarios

• DECP was a Web based application used as a decision-support tool during the drug evaluation and clinical trials process. It was intended to facilitate choosing potential drugs for manufacturing based on different drug tests/studies results. Successfully managed a multi-functional team of up to 25 people and worked with different vendors. This was a multi-million, multi-year project the success of this project opened the door to many pharmaceutical companies and initiated the beginning of the Pharma Center of Excellence in our consulting company.

• Successfully managed design and implementation of an Electronic Workspace that provides a web-based single point of secure and customized access to all information supporting drug evaluation process
• Responsible for financials, schedule, and reporting successfully delivered project on time and on budget
• Leveraged Documentum, the company's enterprise wide document management system for FDA, non-FDA, and GRIPS documents
• Implemented a state-of-the-art application with a sophisticated back-end integration, implemented seamless integration of structured and unstructured data and documents, facilitated the decision support process for management team and provided a user-friendly, collaborative environment for functional teams
• Managed Requirements, Architecture assessment and Vendor selection, Design and Implementation
• Created taxonomy and metadata strategy for regulatory documents
• Coordinated design and code reviews, QA activities, deployment, training, and multi-level support.

• Managed software program to integrate Citibank proprietary applications including Loan Origination, Servicing, Collections/Claims, Data Warehouse, and Web applications. Responsible for overall program delivery and communication with external customers, service providers, and internal users.
• Performed Project Planning including schedule, budget, resources and equipment developed project plans and schedules to encompass analysis, design, development, testing, and implementation established project priorities and resolved schedule conflicts
• Managed projects according to SDLC and published system development methodology standards planned and coordinated the completion of all project phases, activities, and tasks
• Managed project delivery tracked project timelines and milestones created and presented status reports to PMO participated in all Senior Management Reviews
• Performed Project Risk Management by identifying and evaluating critical factors and contingency plans
• Simultaneously managed multiple development and enhancements projects to support Government regulatory changes. Projects included: Collection system re-design, New Repayment options and terms, New Borrower benefits coordinated all development activities within each project participated in all meetings and performed all needed communications
• Managed design of the comprehensive IVR Integration application to enable business effectively to deliver outstanding customer service consistent with Citibank's vision managed project implementation and rollouts including coordination of GUI installs, network availability, data interfaces and transaction processing architecture
• Managed and assisted in development and design of CIF Enterprise database coordinated the collection and integration of customer information data in order to establish enterprise CIF database managed synchronization of distributed and mainframe databases
• Directly managed development resources handled a large workload by defining and delegating tasks to each team member appropriately monitored progress to ensure successful completion
• Successfully interacted with people from diverse backgrounds, created an environment of mutual respect and open communication.

• Provided technical lead support for ongoing IT projects responsible for converting functional requirements to application design specifications
• Developed and maintained Online/Batch systems and conducted code reviews
• Created, supported, and enhanced programming specifications designed interfaces between mainframe and distributed applications
• Developed, tested, and documented Collection system upgrades and enhancements analyzed programs and job streams for acceptance testing and production implementation created and maintained accurate turnover documentation
• Designed and implemented multiple TRANSACCESS interfaces to download data from Mainframe database to Web servers
• Maintained large-scale financial database, developed physical design of logical model, and designed multiple conversion and reporting programs to ensure efficiency and data integrity
• Played a key role in project development for the Corporate and Deposit groups analyzed, designed, developed, and implemented versatile software system interfaces involving any type of file organization and processing method for various financial applications
• Recommended changes and developed code to improve the processing and operation of programs designed and modified programs
• Designed and implemented new preprocessor for General Ledger system, developed ACH interface for Accounts Payable system
• Installed, customized and maintained Retirement system performed software integration and system testing evaluated and analyzed final results for Retirement system
• Provided extensive analysis and research to apply program modifications associated with vendor code and First Federal utilization of CashTran system
• Designed and created new Financial Link statement ensured success of pilot implementation.

• Performed system analysis for the Docutech printing/copying system. This included requirements gathering, functional specifications, test planning, and analyzing testing results
• Maintained and supported requirements traceability matrix.