SUMMARY:

IT Professional with extensive experience in Project Management, Client Services, Application Technology and Support Centers. Recognized for ability to assess user needs and partner with clients to develop technology solutions aligned with business objectives.

TECHNICAL EXPERTISE:

Operating Systems: Windows 7, Windows 10, Apple MAC OS

Applications: Microsoft Office Suite - Excel, Word, Access, Outlook, PowerPoint, Project, FrontPage, Visio, Publisher, Adobe, FTP, Innotas

Hardware: HP servers, PC’s, Network Components

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Manage IT team for Regulatory Affairs Submissions application updates. Three projects for submissions application were managed to completion. First update project was assumed in - flight and completed on time and within budget. Second update project was completed on budget and deployed. Third project was to update authoring and publication tools. Managed team with BSA and Technical lead. Both projects involved managing vendor and the deliverables. Submissions application is a validated application.
• Managed project for Regulatory Affairs Submission area. Application was for the Implementation of a Submissions Project Management Tool. Project was put on hold due to strategic decision after 8 months of effort. Developed and managed project plans and resources (BSA and tech lead).
• Managed budgets, resources, project communications, issues and risks.
• Worked with external developer team and technical support teams to determine impacts and lead time requirements.

Project Manager

Confidential

Responsibilities:

• Managed two projects, reconciliation of product sales against client inventory of vaporizer devices and upgrade project to include Puerto Rico.
• Developed project plans for reconciliation and Puerto Rico upgrade. Held client update meetings with multiple project teams. (Left project early due to family emergency situation).

Project Manager

Confidential

Responsibilities:

• Lead team for corporate archiving process including business analyst, developers, testers and technical resources.
• Manage projects for the archiving of historical data to corporate archive solution (Informatica) from both internal and external sources.
• Managed global project related to the archiving of payroll data involving 72 countries.
• Managed projects related to system maintenance and bug fix implementation for corporate archive solution.
• Provided systems consultation to all areas of Confidential that request archive support. Support included product demonstrations, estimates for service, explanation of process and product support.
• Managed budgets and resources for archive projects.
• Communicated project statuses and remediated issues affecting projects

Confidential, Confidential Park, IL

Team Lead

Responsibilities:

• Manage staff of three developers and four delivery leads.
• Partnered with project managers to gather requirements, allocate technical resources and test within environments to support implementation of AbbVienet for access to Confidential systems and ensure continuous operations.
• Drove implementation of PCI 2.0 solution for Confidential Food Services Micros POS system, mitigating risk and ensuring compliance with national standards.
• Assessed Global Travel, Corporate Fleet and Creative Network. Systems groups to determine technology needs, providing recommendations that resulted in proactive solutions and cost effective operations.
• Developed cost projections and forecasts for corporate service areas, aligning IT budgets and technology plans with business objectives.
• Coached and mentored staff, developing targeted performance plans that resulted in adherence to training and process standards.
• Managed projects for cross functional teams in Food Services, Delivery Services and Library Information Resources, effectively meeting deadlines within budget parameters.
• Provided technical support to outsource Delivery Services and update Library Information Resources Tracker system, ensuring consistent operations with no service interruption.
• Senior Business Systems Analyst 2006 to 2009
• Responsible for project management from request to post implementation evaluation.
• Facilitated teams to develop process improvement plans that facilitated issue resolution for Creative Network.
• Successfully deployed Brand Resource Center supporting six languages in a single site.
• Provided technical leadership on technical issues for the wireless project for Confidential cafeterias.
• Eliminated backlog of access requests from International and domestic Brand Managers.

Manager - Technical Services

Confidential

Responsibilities:

• Responsible for capital budget performance and technical specifications and compliance issues.
• Provided technical leadership to projects in all functional areas of The Foundation.
• Co-managed $1MM project for replacement of major case management system which involved new technologies and working with internal departments and external vendors.
• Contributed to all program areas aiding in development of their IT budgets and technology plans.
• Managed the relationship between Confidential Foundation and Confidential departments for new development projects and daily operation.
• Ensured all user hardware and software issues are addressed and resolved issues to client satisfaction.
• Responsible for infrastructure planning, specification, deployment, and monitoring.
• Administrated security for The Foundation servers and applications.
• Managed projects in all phases of completion from request through closure
• Deployed remote consultant workstations and supported remote access to applications.
• Managed consultants and IT development staff employed for internal projects.

Manager - Information Management and Technology

Confidential

Responsibilities:

• Responsible to all program areas to aide development of their IT budgets and technology plans.
• Implemented improved support structure so that issues were resolved in a timely manner.
• Resolved issues between CAF and Confidential IT departments
• Represented The Foundation in all IT matters involving Confidential IT.
• Prepared and presented information for new applications to the Confidential Security Council.
• Supported remote consultant access to applications and communication issues.
• Established and supported the IT Confidential for The Foundation.
• Managed multiple consultants and IT development staff employed for internal projects.

Operations Manager

Confidential

Responsibilities:

• Responsible for performance and updates to $3 million budget, purchasing of PCs, servers and software, and management of two team leaders and 22 technicians providing desktop support for over 3,000 workstations.
• Performed coaching/counseling, goal reviews, and performance appraisals.
• Interview and hired new employees, used targeted selection process. Also, hired and managed contract staff.
• Managed Rollout projects for client areas.
• Cross-trained on Helpdesk operations and worked tightly with Helpdesk by using SMS and rotating techs through to resolve calls. Participated on ticket resolution team to ensure all issues were being addressed and ownership was maintained.

Senior Business Systems Analyst

Confidential

Responsibilities:

• Responsible for project costing and implementation, planning capital/expenses, hardware/software purchasing desktop support and quality.
• Held positions as Programmer/Analyst in medical device and recreational product manufacturing environments.