Sales Engineer Resume Profile

PROFILE

With more than 13 years of progressive experience and expertise in the telecommunications industry, business analysis and project management, this unique blend is driving me to looking for new challenges and contribute to the success of your organization.

HIGHLIGHTS OF QUALIFICATIONS

Over 13 years of experience in key business areas including Project management, Business Analyses and Telecom-Network design
Proven experience leading and managing technical teams and external vendors
Advanced Training in business analysis CCBA and project management PMP
Academic training in Cisco CCNA, CDNA and Microsoft Lync MSCA
Excellent understanding of telecommunication industry, best practices and technology trends
Excellent problem solving skills using strong ability to think critically and make confident decisions
Proven experience implementing strategies for cost and process improvements
Skilled in the analysis of business requirements and process performance
Easily able to multi-task and handle a high volume workload with competing deadlines maintaining a client service focus
Proficient in Microsoft Windows including Word, Excel, PowerPoint, MS Project and MS SharePoint
Fluent in English and Spanish

EMPLOYMENT HISTORY

Project Coordinator

Confidential

Identify, prioritize and coordinate project tasks in the ERP conversion to SAP utilizing both waterfall and iterative/agile development
Prepare, distribute and present weekly project status reports to senior-level business executives and vendors
Manage vendor agreements by tracking and reviewing deliverables
Manage action, risk, issue and event registers
In company subject matter expert to providing guidelines to support Aecon video, voice and MS Lync infrastructure

Telecommunication Network Analyst

Confidential

Lead and coordinated the phone switch decommissioning in the second largest office in Aecon to deploy more than 350 users for telephony in MS Lync
Designed and implemented the technical solution to build the Aecon Call Center based on MS Lync saving Aecon 50k in operational cost
Evaluated and coordinated the integration between Polycom/Cisco video codecs and MS Lync to provide video conference services
Monitored and managed Aecon MS Lync and telephony infrastructure achieving operational excellence by reporting 97.83 adherence to service levels agreements
Coordinated, Implemented and configured technology solutions to setup new offices and job sites

Business Analyst

Confidential

Lead projects involving interconnected Telecom systems and technologies such as the implementation of MS Lync which provided up to 3,000 users with instant messaging, voice and video connectivity
Improved network performance from 96.92 to 99.86 by converting data links to MPLS in 22 Aecon permanent offices
Conduct reviews on internal accounts in order to evaluate service demand and prepare cost allocation reports

Customer Service Manager

Confidential

Elaborated and administered service level agreements in order to direct the day to day operations to support 240,000 business accounts.
Managed service delivery and end-user support processes achieving customer satisfaction improvements in 2007, 2008 and 2009
Outsourced the service support operation in order to introduce interim customer communications CRM and produced 300,000 in cost savings

Service Delivery Coordinator

Confidential

Led, trained and counselled a team of 35 engineers and technicians to provide telecommunication solutions, ensuring deadlines were met, high quality and returns to the company
Designed, executed and managed projects controlling a 450,000 budget
Provided technical support and assisted in developing new products which generating 465,000 in additional revenues
Accredited with Award of Excellence for improvements in the provisioning of Internet services

Sales Engineer

Confidential

Analyzed customers' requirements to design, present solutions and push new revenues, attaining special recognition for superior results in sales and customer care
Acted as key liaison between the assigned vertical sales operations team and other business partners to coordinate different providers and integrate data, voice and video services
Supported data/voice connections between Nortel/Alcatel Network and maintained customer equipments including Cisco/Nortel routers and PBXs

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