PROFESSIONAL EXPERIENCE

Confidential

Program Manager Technical

• Currently serves as the IT Project Manager of the Omega development team supporting 3 major government clients including the Department of Justice, Department of Veterans Affairs and Federal Energy Regulatory Committee. Manages 15 direct reports including 2 supervisors, 11 software developers and 4 quality assurance engineers. Proven record of managing the complete program lifecycle from system design through integration, test planning and verification via requirements-based execution, quantitative risk management, and formal change management techniques. Exceptional ability to lead cross-functional teams in order to identify program capabilities, assess resources, and collaborate with personnel ensuring projects are delivered on time and within scope of budget.
• Responsible for the full software lifecycle development of 12 web applications, 4 of which are enterprise applications, and include the Omega Web Repository, OmegaECA Early Case Assessment , VACMT Veteran Affairs Central Mail Tracker Pipeline and several support applications for a specific project or group of users.
• Responsible for financial management of multiple contracts and projects. Provide defensible estimates for upcoming efforts and ensuring proper reporting and oversight is maintained to stay within budget for each respective contract or project.
• Transitioned development framework from waterfall to SCRUM resulting in increased communication across the team and with stakeholders and greatly improving efficiencies and throughput.
• Established a configuration management process to include incremental builds and automated testing to quickly identify and resolve system defects resulting in lower cost and increased throughput.
• Refined the requirements gathering process to be more responsive and accurate to both the contractual requirements and the clients' needs as priorities and processes evolve.
• Works directly with clients and potential clients to promote products, solicit feedback and implement change requests to better position our products for the long-term.
• Develops and maintains key project management documents/deliverables to support products and projects. Responsible for content and timely delivery of each deliverable.
• Identifies, acquires, and utilizes company resources to achieve project technical objectives.
• Established programs and processes to support the end user community for each application supported. Assisting with day-to-day tasks of the development team to ensure critical enhancements and/or defect resolution are implemented in a timely fashion.
• Supports new business efforts including the capture process, proposal preparation, and review.
• Responsible for monthly project performance reporting to CACI and client senior management.
• Directs employee work activities, prepares performance reviews, supervises and approves employee timecards, handles disciplinary issues, participates in corporate recruitment efforts and provides input when terminations are necessary.
• Consults with Contractor and Government management regarding best practices for system availability and which packages are the most appropriate to meet specific customer requirements

Confidential

Program Management Office

• Project Manager Technical : Provided CACI managerial support and was responsible for as many as 10 direct reports.
• Assisted in developing comprehensive project plans to include both long and short-range goals and milestones.
• Identified, acquired, and utilized company resources to achieve project technical objectives.
• Directed employee work activities, prepared performance reviews, supervised and approved employee timecards, handled disciplinary issues, participated in corporate recruitment efforts, and provided input when terminations were necessary.
• Assisted with monthly project performance reporting to CACI senior management.
• Project Lead: Served as the contractor lead for the PMO-DTS on the Permanent Duty Travel Release PDTR for the Defense Travel System. This included managing all aspects of lifecycle development including but not limited to requirements development/clarification, systems development, testing support and implementation/post implementation activities for the release.
• Followed the Defense Acquisition Management Information Retrieval DAMIR System reporting format for monthly DAES OSD reports.
• Reviewed and coordinated feedback from the Systems Engineering and Integration Division SEID for all Contract Deliverables CDRLs regarding the PDTR.
• Coordinated weekly teleconferences with DoD financial systems GEX, BEIS, STANFINS, STARS, SABRS, GAFS, GAFS-DTS, and CDS to implement necessary changes to interface with the PDTR.
• Served as the PMO-DTS Technical Review Team TRT lead for all System Problem Reports SPRs and System Change Requests SCRs reviewed utilizing the Institute of Electrical and Electronic Engineers IEEE standard for prioritization.
• Coordinated government Baseline Assessment Test BAT of the PDTR at the Production Readiness Review verifying that the approved system met software level requirements.
• Maintained the DTS Maintenance Release Process to include sustainment of the system through work on System Problem Reports SPRs and System Change Requests SCRs , Defense Travel Management Office DTMO Change Requests CRs , and PMO - DTS Change Proposals CPs .
• Worked directly with internal PMO and the prime contractor personnel as well as with members from the DTMO to ensure system changes followed the appropriate Change Control Board CCB Process
• Served as contractor support for the Sustainment Integrated Product Team IPT which streamlined communications and priorities from the user community to the development team for quick resolutions to critical issues.

Systems Engineer

• Responsible for designing, developing and maintaining software or applications focusing on enterprise and application integration. This included features and projects that were medium to large and where the requirements and designs were not yet defined.
• Organized/Prioritized System Problem Reports SPRs to be implemented in the Defense Travel System.
• Designed and maintained decision support systems regarding system problem reports in Microsoft Excel.
• Attended weekly prime contractor Technical Review Team TRT meetings to represent the PMO on SPR prioritization and user impact of Production System issues.
• Developed and maintained the prioritization of system defect resolution incorporating customer feedback and technical efficiencies.
• Served as the primary point-of-contact for the per diem upload process which updated the per diem rates in the Defense Travel System every two weeks.
• Worked with the prime contractor to identify high-priority and high-impact SPRs that affected efficient system operation and assigned these SPRs to scheduled maintenance releases or off-cycle releases based upon Program Office priorities.
• Operated as a liaison for the Program Management Office when communicating to the prime contractor as well as the DTMO regarding defect resolutions.
• Worked with the Quality Assurance/Test team on test plan verification and defect resolutions.
• Worked with project managers regarding scope and status of tasks to ensure timely delivery of software products.

Confidential

Network Operation Center NOC Systems Administrator

• Responsible for monitoring the SunRocket network and systems infrastructure while performing system administrator tasks as needed.
• Implemented/Maintained/Enhanced monitoring software to production on UNIX, Linux and Windows based servers.
• Analyzed/Reported/Resolved network and system problems.
• Developed and documented new procedures as necessary to improve system performance.
• Worked with the engineering team to analyze and resolve telephony problems.
• Communicated with more than 30 Voice of Internet Protocol VoIP vendors to troubleshoot and resolve problems with the telephony network.
• Served as the primary point-of-contact for the Operations team as problems occurred through resolution.

Confidential

Systems Administrator I

• Responsible for data uploads and system support of a complex, muti-disciplined, web-based application. Worked closely with Progress and Oracle DBAs, Unix and Windows System Administrators.
• Installed new software releases and system upgrades in the Defense Travel System DTS and the GovTrip Systems.
• Evaluated and installed patches and builds to enhance and resolve software related problems.
• Modified and installed executable scripts to streamline processes and eliminate potential errors.
• Maintained data files and monitored system performance 24/7 to ensure environments were fully functional.
• Updated per diem rate changes to the travel database with data supplied by the Gelco/Per Diem Committee.
• Updated a reservation database Innovata on a bi-weekly schedule into multiple test and production environments.
• Worked with developers/engineers to successfully deploy and verify new functionality in the latest releases.
• Conducted end-to-end functional software testing of the front and back ends of our training and production environments after full builds and documented system errors.
• Created System Problem Reports SPRs and Change Implementation Requests CIRs using the configuration management tool Polytron Version Control System PVCS Tracker, to document bugs and defects in the system.
• Performed daily system checks, supported lifecycle updates and conducted post-installation troubleshooting, application monitoring and testing.
• Provided 24/7 support of system operations.

Military Trainer II

• Conducted on-going Defense Travel System training for military officials, and DoD civilians on all aspects of the application. Training methodologies and mediums included formal classroom, e-learning webex , Multimedia Computer Based Training and one-on-one instruction as needed.
• Primary contact for training sites, coordinating site set up and training.
• Responsible for the overall quality and integrity of training while on site.
• Set up virtual classroom networks at multiple training sites.
• Developed/maintained training documentation and related materials needed for various courses.
• Promoted to Military Trainer II within six months of hire date

Military Trainer

• Conducted on-going Defense Travel System training for military officials and DoD civilians on all aspects of the application. Training methodologies and mediums include formal classroom, e-learning webex style , Multimedia CBT, and one-on-one instruction as needed.
• Created/maintained training documentation and related materials needed for various courses.
• Provided support to Lead Military Trainer.

Confidential

Assistant Registrar for Data and Reporting

• Supported the University Administration by assisting the Registrar with official reporting, troubleshooting, and staff supervision.
• Responsible for all official University reporting and data/information presentations.
• Responsible for data validation/accuracy for Liberty Administrative Systems.
• Maintained multiple databases.

SKILLS SUMMARY