Highlights of Qualification

• 14 years of experience in Information Technology, planning, building, implementing and troubleshooting solutions in multiple products. 7 years' experience as Project Manager using PMBOK and Agile practices, MS Project, Clarity, managing SDLC and large IT infrastructure projects that involves implementation, deployment, migration, datacenter consolidation, upgrades with multiple vendor solutions such as Microsoft Server Systems Exchange, IIS, SMS/SCCM, ISA, AD, WSUS, SQL, etc. , IBM System x, Blade center, Tape, Disk Storage, ILMT , Cisco Networking and Security , VMwareESX and vCenter Server, Symantec and HP.
• Strong knowledge of service management, Software Development Life Cycle SDLC project management, change management, Software Asset Management and QA. Experience with virtual and offshore team management. Flexible, team player, strong interpersonal, communication and negotiation skills. Ability to research and learn new methodologies, tools and technologies. ITIL-v3 certified, CompTIA Security certified, Microsoft certified MCSE:Security, MCSA:Messaging, MCTS, MCP , IBM, CISCO and VMware certifications.

Professional Experience

Confidential

Sr. IT Infrastructure Project Manager

• Responsible for multiple high priority infrastructure projects to support Omni Channel program, new web applications development and security review program for PCI compliance that involves Infrastructure technology solutions such as VMware ESXi, vCenter, Red Hat Linux, Microsoft Active Directory, Hyper-V, SCCM , Oracle Database, IBM DataPower, TIBCO EMS, JBoss, Quest, Mobile POS systems and devices, network segmentation, VLANs, Firewalls etc.
• Plan and execute the overall projects lifecycle: initiating, planning, execution, monitoring, and bringing to closure Create project charter, Business Requirement Documents, WBS, Technical Design Document, detailed work plans, schedules, task estimation, resource plans, budgets, and monitoring project execution using CA Clarity, MS Project, MS SharePoint, Excel, WBS Chart Pro. Facilitate communication and negotiation within cross-functional project team s , ensures a common understanding by setting expectations in accordance with the Project Plan, in order to align stakeholders and team members. Conduct project meetings, maintain tracking process and documentation for all meetings, status updates and reports. Interface with all areas affected by the project on technical and non-technical matter. Maintain RAID log Risk, Action Items, Issues and Decisions and report status to PMO, Directors and VPs. Assesses project issues, change requests, and develops resolutions to meet productivity, quality, and client-satisfaction goals.
• Ensures deadlines are met by facilitating resource planning, organizing, and prioritizing. Keeps management and key stakeholders well informed on a timely basis on project progress, status and/or concerns for each assignment. Makes sure regular project status/quality meetings are conducted and development of project metrics and project scorecard is completed.
• Ensures risk and issue process is executed to achieve project success. Reviews project risks and action plans, and escalates to appropriate level of management.

Confidential

IT Infrastructure Project Manager

• Responsible for software implementation and integration projects for Enterprise Software Asset management that involves multiple 50 Stakeholders and vendor solutions such as IBM LMT, Oracle LMS, HP Universal Discovery and Asset Manager, VMware and Microsoft Hyper-V.
• Plan and execute the project from initiation through delivery, developing detailed work plans, schedules, task estimation, resource plans, budgets, and monitoring project execution using CA Clarity, MS Project, MS SharePoint and MS Excel Pivot Table, Vlookup, countif etc.
• Lead the communication on project, conducting project meetings using WebEx, maintain tracking process and documentation for all meetings, status updates and reports. Interface with all areas affected by the project on technical and non-technical matter. Maintain RAID log Risk, Action Items, Issues and Decisions and report status to PMO. Assesses project issues, change requests, and develops resolutions to meet productivity, quality, and client-satisfaction goals.
• Manages the integration of external vendor tasks, tracking and reviews vendor deliverables. Delivered successfully ILMT Project implementation and configuration of the IBM License Metric Tool that includes deploy agent on thousands 7k of servers and integration with Hyper-V hosts and VMware Infrastructures and customized reports for Software Asset management team.

Confidential

NOC Technical Project Manager / Change Manager

• Manages project team virtual and offshore to ensure successful services delivery Mainly Hardening, Patching and updates for Windows Servers, SQL Servers etc. using MS SCCM
• Host and present conference calls to large audiences across multiple levels of management
• Provide leadership and coordinate the change management for patching and hardening bridges.
• Perform integrated change control, reviewing all changes request, approving and managing changes according to PCI compliance standards and company policies.
• Responsible for auditing RFCs to ensure desired standards and established practices and policies are being used. Provides a point of contact and is responsible for conducting daily Change briefing to assess/review impact of impending changes.
• Update RFCs in the service management tool to include approval, rejections, requests for additional information and submission for post implementation review.
• Responsible for short term infrastructure projects and manage day-to-day operational aspects.

Confidential

Project Engineer Team Lead Service Desk

Overall responsibility for incident management on the Service Desk, manage incoming incidents and service requests to ensure timely and effective resolution of end-user issues. Management and monitoring of IT support requests. Review, evaluate and score open and closed Remedy customer issue tickets against established quality assurance instruments and standards. Produce business process maps and create Schedule.

Confidential

DATAPREV is a Federal Government IT company in Brazil. It is responsible for managing the Brazilian Social Security database and has the largest database of the Latin America.

IT Project Manager / Business Analyst / QA

• Manage overall projects lifecycle: initiating, planning, execution, monitoring, and bringing to closure multiple high priority projects that involves Infrastructure and Software Development Life Cycle to develop web application based in Java including J2EE, JSF, JAAS, Oracle Databases, JBoss, etc.
• Create project charter, collect requirements, create scope of statement, project management plan scope, quality, costs, communication, risk, changes, and configuration , create WBS, and develop schedule, estimate costs, timeline and monitoring project execution using CA Clarity, MS Project and Open Workbench, Caliber RM. Identify resources needed to the projects and assign individual tasks and responsibilities Identify risks, perform risk analysis and plan risk responses.
• Report project status and issues to the Project Management Office PMO , Senior management and key stakeholders including reporting on actual time, scope and cost expenditures against plan.
• Manage day-to-day operational aspect of the project scope, interfacing with engineers, developers and architects reviewing project deliverables, understand, discuss and evaluate their designs and solutions and ensure adherences to quality standards, scope, schedule, and procedures
• Perform integrated change control, reviewing all changes request, approving and managing changes. Analyze change and technical project issues Understand and participate in project audits and assist the PMO to improve the processes, methodologies, templates documentation.
• Produce business process maps / documenting business and quality requirements, user cases
• Managed and delivered web application projects achieving business and stakeholders needs

Confidential

Confidential is the leader Solution Provider, Microsoft Gold Partner, CISCO and IBM Premier Business Partner in North and Northeast of Brazil.

IT Consultant / Pre-Sales Engineer / Technical Project Manager

• Design solutions, manage and delivery infrastructure projects for customer datacenter based on Microsoft, IBM, VMware, CISCO such as: Windows Server, Active directory, ISA Server and Exchange Server migrations, server virtualization, data center consolidation, integration and upgrades, solutions for Business Continuity and DR, Fail-Over for Mission-Critical Production systems, multiple Firewall and VPN systems, Security, PCI Compliance, SQL Server High Availability, SCCM, Terminal Services, IBM System x, Tape and Disk Storage etc.
• Create project plans, statement of work, WBS, resource plans, task estimation, sizing budgets, develop and maintain the schedule using Microsoft Project and SharePoint
• Prepare and present technical presentations and product demonstration to clients and prospects at field events technically identifying, qualifying, developing and closing opportunities
• Respond to functional and technical elements of RFIs/RFPs. Develop and Support proof of concepts PoC , evaluations, and pilot projects. Deliver product training to new clients and business partners. Gather client requirements and align vendor solutions to client.
• Managed and delivered multiple Infrastructure, solution deployment and migration projects

Microsoft Consultant / Support Engineer

• Responsible for solution delivery and provide technical support to customers on Microsoft products via phone, email, remote access and on-site datacenter environments
• Document customer problem information, recommendations, and resolution using the MS CRM incident tracking system Manage and drive conference call discussions using WebEx
• Worked designing, implementing, administrating, migrating and troubleshooting Microsoft Products ISA Server 2004/2006, Exchange 2003/2007, SCCM 2007/SMS 2003, Active Directory, FSMO, DNS, DHCP, GPOs etc. on Datacenters mission-critical environment
• Participated in 24x7 on-call support, and travel to a customer's site under short notice
• Planning, Implementing, and Maintaining a Software Asset Management SAM Program.

Confidential

IT Service Manager / Technical Project Manager

Responsible for Information Technology department which include 35 engineers, technicians, and trainees. Overall responsibility for IT Infrastructure and service management which include LAN WAN, datacenter servers and networking devices, security, telecom, ERP, all company domains and help desk systems Build and maintain vendor relationships and manage the purchase of hardware and software including Academic Alliance with vendors like Microsoft which reduced the company license costs Prepare and manage department budgets and assist in long-term IT strategy, including investigation of new systems and planning of upgrades Managed datacenter and systems migration projects from Linux environments to Microsoft Systems Planning, Designing, implementing, and maintaining: Microsoft Windows Server, Active Directory, Exchange Servers, Isa Servers, Microsoft SQL Servers . Managed ERP implementation project and implemented open source help desk system Ocomon using ITIL best practices which improved IT services efficiency.

Confidential

System/Network Administrator / Sr. Support Engineer/ / Service Desk Manager

Plan, design implement, monitoring and support corporate IT infrastructure which includes datacenter servers, LAN, WAN, and IT systems, security surveillance, backup systems and ERP, Microsoft solutions such Windows Server, Exchange Servers, Isa servers, SQL servers. Manage technical team to provide remote and onsite support to users on all IT-related issues. Perform system installations, configuration, and patch management. Create and maintain projects systems and updating vital documentation. Manage communication and connection solutions, which include LAN, the company web site, intranet, and Internet applications.

Confidential

Support Engineer

Provides technical support including: installing, configuring, maintaining and troubleshooting of hardware and software via telephone, email, or in person. Evaluates acquisition of IT products or services and recommends purchases. Install and configure software, hardware and related peripheral equipment. Implement, supports, maintains, and monitors Windows Servers, Active Directory, network infrastructure firewalls, VPN, routers, switches, wireless.