PROFESSIONAL SUMMARY:

• 12+ years of experience as Scrum Master, Business Analyst (BA/ITBA), BA/PM, with experience in Digital Data, IBCM - Investment Banking Capital Market, Finance, Wealth Management, Trade Application, Risk, Marketing, Information Management, Global Transaction Services, Mortgage Banking Technologies Applications, Insurance and Healthcare industries with solid understanding of writing/documenting requirements, business process flows, user stories, use cases, Mock ups, Prototypes, UX/UI designs and business systems analysis, scope analysis, Risk, budget and resource analysis in Agile and Waterfall environments using all ceremonies Product Backlog, Sprint Backlog, Sprint Planning, Sprint review and Retrospective.
• Played multiple roles including Portfolio Management to analyze and Prioritized the list of projects and enhancements and work with business and IT team to decide the Asset Allocation for the prioritized projects and enhancements.
• Schedule and facilitate scrum ceremonies i. e. Backlog refinement, Sprint Planning, Stand up meetings, Sprint review and retrospective meetings.
• Leading and coaching the scrum team to ensure that all ceremonies are being performed.
• Making sure to coordinate with other teams if they are cross impacted and remove any impediments for my team.
• Attend Portfolio Management meetings and Asset Allocation Meetings to meet the expectations of Business and IT teams.
• Created UX/UI designs for Dodd frank/ regulatory projects using IRISE tool to give business a real time web browsing experience for newly implemented screens.
• Expertise in validating and gathering requirements, identifying business problems, initiating change and implementing new processes, developing functional requirement specification, use cases, backlog documents and user story documents.
• Facilitate scrum meetings, prioritize Product Backlog, Track Sprint backlog and interact with Product owner and all the stakeholders to write user stories and accepting criteria.
• Planning and development of Test Plans, Test Cases and Test Scenario to meet product’s business and solution requirement.
• Maintaining and reviewing change requests and documenting all analysis.
• Bridge communication between the client and project team.
• Firm wide System automation, system upgrades and business processes improvements, existing application to make accessible from mobile devices.
• Keeping Citi’s internal application Cap Grid (Capability Grid) up to date with current information/Data to make it user friendly and one source of information where all the Data owners and users can search for the products are being offered in their countries and/or regions to fit their need.
• Strong experience in End to End residential mortgage banking technology (MBT) in LOS (Loan Origination System) applications from origination to Underwriting, Closing, Funding, Post Closing and Servicing.
• Experience in creating Business Requirement Documents (BRD), Functional Specification Documents (FSDs) and providing production solution, writing functional steps, functional elements and user stories in FSD and in Impact/Traceability matrix.
• FSDs included Visio flows, Use cases, Screen shots, screen elements.
• Experience in working with project management teams to create project management plan as well as creating PCRs (Project Change Request).
• Using SharePoint as target document resource to store all the project related documents and give access to all required users.
• Expertise in SDLC inception through release and methodologies: Rational Unified Process (RUP), Agile, Scrum, Waterfall.

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Scrum Master

Responsibilities:

• Facilitate daily status call for sprint updates.
• Help team to solve any issues/impediments identified.
• Schedule and facilitate scrum ceremonies i. e. Backlog refinement, Sprint Planning, Stand up meetings, Sprint review and retrospective meetings.
• Making sure the requirements are complete and ready for development.
• Work closely with Business and Product owner to clearly understand the ask and prioritize accordingly.
• Making sure that team is following scrum framework.
• Ensure that stories are well understood by the team to estimate to deliver in same sprint and minimize the risk for bugs and errors.

Confidential, NYC

Scrum Master

Responsibilities:

• Facilitate daily status call for sprint updates.
• Help team to solve any issues/impediments identified.
• Schedule and facilitate scrum ceremonies i. e. Backlog refinement, Sprint Planning, Stand up meetings, Sprint review and retrospective meetings.
• Making sure the requirements are complete and ready for development.
• Work closely with Business and Product owner to clearly understand the ask and prioritize accordingly.
• Making sure that team is following scrum framework.
• Ensure that stories are well understood by the team to estimate to deliver in same sprint and minimize the risk for bugs and errors.

Confidential

Senior Agile Business Analyst/Scrum Master

Responsibilities:

• Working with GTI Risk team to provide an automated tool to complete and submit completed RFIs to the requestor.
• Facilitate daily status call for sprint updates.
• Help team to solve any issues/impediments identified.
• Schedule and facilitate scrum ceremonies i. e. Backlog refinement, Sprint Planning, Stand up meetings, Sprint review and retrospective meetings.
• Conducting requirement gathering sessions with stake holders.
• Writing User stories and creating story Backlog to refine the stories during sprint planning.
• Using all Agile methodologies and working closely with PO- Product Owner to gather requirements and clarifications.
• Participating in all ceremonies to introduce the story, Estimation and Sprint reviews as well as retrospectives.
• Creating Mockups and documentation using tools like Jira, Confluence, Balsamiq, Snagit etc.

Confidential, NYC

Senior Business Analyst

Responsibilities:

• Worked on MSO (Morgan Stanley Online) trading application including multiple other projects within Wealth Management entity including big projects as well as small enhancements for Mobile and Desktop.
• Using both waterfall and Agile environments to gather, document requirements and deliver the projects on time and as per business requirement.
• Wrote user stories and use cases as part of documentation including BRD and SRSs.
• Gathered and documented requirements for MSO Mobile platform for iPhone, iPad and Android.
• Make sure to keep track and delivery schedule meet to complete every sprint during the SDLC.
• Worked on Morgan Stanley Online internal and external (client facing) Trade application as well as multiple enhancements and different projects in Wealth Management.
• Worked on multiple phases of NYSE (New York Stock Exchange) Data subscription project and Accessibility Project to make MS Online accessible to our visually impaired client/users.
• Used JAWS as an analysis and testing tool to research various web sites.
• Worked with third party vendor who specializes in accessibility compliance.
• Used key board only to make sure the special keys and functions are working as per the requirement.
• Documented and tested how system reads back to the user on every strike.
• Documented and tested the screen navigation also navigation to different modules and data tables and how they will be read out or announced to the user.

Confidential, Montvale, NJ

Senior Business Analyst

Responsibilities:

• Facilitate and lead requirement gathering sessions with business and KTech team- Dev lead, Enterprise architect, solutions architect, QA lead, Tech Lead, Project manager and all stakeholders.
• Facilitate and lead solution workshops to discuss and present the best solution for business need- Buy Vs Build.
• After documenting the business requirements in BRD (final and approved) create project plan to present to the business budget, timeline and resources etc.
• Conduct meetings and present work flows and solutions with UI Screens, screen shots and functional design and specifications to Business, AD Team, QA Team, Project management team and other stakeholders.
• Create functional requirement documents, business and IT walkthrough then provide support to the Dev and QA team throughout the SDLC.
• Provide release support and send out release notes.

Confidential, New York, NY

Senior Business/Systems Analyst

Responsibilities:

• Daily interaction with business and global business partners/users to gather the requirements and find the solution to meet their requirements based on the region or country’s regulations they oversee.
• Gathered Business Requirements, interacted with the Users, Developers, Designers, Project manager and SMEs to get a better understanding of the business process, and analyzed and optimized the project.
• Maintaining TTS (Treasury and Trade Solutions) application as one source of information of all time.
• Conduct meetings and present work flows and solutions with UI Screens, screen shots and functional design and specifications to Business, AD Team, QA Team, Project management team and other stakeholders.
• Analyze and find the root cause for weekly exception reports and provide solution to the root cause.
• Lead/facilitate the meetings with on shore and off shore partners to be on agreement for the solution provided.
• Working on Citi’s internal and external applications to support the need of Global Business/Data owners to maintain up to date data for them to search the appropriate product for their transaction need for more than 100 countries Capability Grid.
• Making sure if there is any change in Cap Grid data- Data Owners are updating their side of data based on the region or country i. e. EMEA, ASPAC, LATAM, NA etc.
• Walking through the data owners of different countries as how to keep the data maintain in Cap Grid using Bulk Data Upload in PDMM (Product Data Maintenance Module).
• Gathering and documenting correct Business requirements and make sure they are up to the business/data owners expectations then find out the root cause and provide functional solution and get sign off from the stake holders.

Environment: Water fall, UML, MS-Office Suite, MS SQL, SharePoint, HP Quality Center, Jira, IRISE, Visio, MS Project, Microsoft Outlook, SnagIt, .NET

Confidential, Mount Laurel, NJ

Senior Business/Systems Analyst

Responsibilities:

• As a Business / systems analyst conducted recurring meetings with different users for different applications such as Disclosures, Processors, Underwriters, Funders, Pricing and of course with Business owners to get proper understanding of current state to provide accurate solution for future state as per business need.
• Gathered Business Requirements, interacted with the Users, Developers, Designers, Project manager and SMEs to get a better understanding of the business process, and analyzed and optimized the project.
• Identifying the stakeholders and Schedule and facilitate the Kickoff meeting to start drafting the requirements using tools like Caliber.
• Conduct meetings and present work flows and solutions with UI Screens, screen shots and functional design and specifications to Business, AD Team, QA Team, Project management team and other stakeholders.
• Making sure the requirements meets Business expectations.
• After Business requirements are done make sure functional requirements are written and documented.
• Find out the root cause and to provide the solution i do intense research of the impacted application also ensure any cross impact on any other application.
• Create the Documents i. e. Prototypes, Screen Shots, Use cases, User Stories, Process flow Diagrams using tools like Visio, SnagIt, Power Point, MS Paint etc.
• After having Business Functional walkthrough with business and all other team members, Baseline/finalize the requirements in BRD (Caliber).
• Send finalized documents to business and all other stakeholders for Sign Off.
• Create CCR if required and provide support to the Dev and SQA team during production and testing phase.
• Provide support and feed back to SA team during HLD and LLD sessions.

Environment: Agile / Water fall, UML, MS-Office Suite, MS SharePoint, Visio, MS Project, Microsoft Outlook, SnagIt, Caliber.

Confidential, Newark DE

Business Systems Analyst

Responsibilities:

• Conducted meetings and presented work flows and solutions with UI Screens, screen shots and functional design and specifications to Business, AD Team, QA Team, Project management team and other stakeholders.
• Worked on three different projects at the same time using Waterfall Methodology.
• Written user stories and functional steps based on requirements while creating Impact/Traceability Matrix.
• Provide ongoing support after FSDs signoff, production, post production, UAT environment and after deployment.
• Experience working on Web UX/UI design by creating mock screens, screen shots, UI designs and prototypes using IRISE, SnagIt and Paint.
• Effectively facilitated JAD sessions, conducted interviews, Q and A sessions with business users to solicit business requirements relative to proposed functionality and created Functional and Non-Functional requirements.
• Successfully analyzed, collected and prepared user requirements, definitions, scope and expectations for deliverable plans and delivered system documents, processes, diagrams and test cases.
• Defined business processes, identified gaps, evaluated requirements and change requests, managedscope and transferred knowledge.
• Gathered Business Requirements, created Functional Specification Documents (FSD) and analyzed data/workflows; defined the scope, financial projections and cost/benefit analysis; progressed from Problem Statement to well-documented designs.
• Designed data flow diagrams (DFSs), Entity Relationship Diagrams (ERDs), wireframes and interactive prototypes using IRISE.
• Participated in estimates gathering for cross impacted groups.
• Worked on numerous regulatory projects.

Environment: Water fall, UML, MS-Office Suite, MS SQL, SharePoint, HP Quality Center, Jira, IRISE, Visio, MS Project, Microsoft Outlook, SnagIt, .NET

Confidential, Montvale, NJ

Business Systems Analyst (ITBA)

Responsibilities:

• Effectively facilitated JAD sessions, conducted interviews, Q and A sessions with business users to solicit business requirements relative to proposed functionality and created Functional and Non-Functional requirements in Agile Scrum Environment.
• Conducted meetings and presented work flows and solutions with UI Screens and functional design and specifications to Business, AD Team, QA Team, Project management team and other stakeholders.
• Designed and developed Use cases, activity diagrams and process flow charts.
• Provide ongoing support after FSDs signoff, production, post production, UAT environment and after deployment
• Developed/Communicated/Documented overall project plan using MS Visio.
• Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies.
• Prepared business process models that include modeling of all activities of the business from conceptual to procedural level.
• Involved conducting Peer Review meeting and track meeting minutes in the Peer Review database.
• Creates customized reports to track test results from Access database, such as Test status report and Defect report.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Participated in testing different phases with QA team i. e. Smoke testing, unit testing and UAT testing.

Environment: Agile, UML, MS-Office Suite, MS SQL, SharePoint, HP Quality Center, Jira, Visio, MS Project, Microsoft Outlook.

Confidential, Richardson, Texas

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Developers, Designers, Project manager and SMEs to get a better understanding of the business process, and analyzed and optimized the project.
• Actively involved in SDLC (Software Development Life Cycle) process.
• Created reports containing all the information regarding the publishers, distributors and retailers using crystal reports.
• Developed Traceability Matrix (RTM) for maintaining/updating current and new system requirements using MS Excel.
• Researched/Analyzed the various steps involved in claim processing life cycle and then wrote the Business Requirement Document and Functional Requirement Document.
• Experience working with electronic clearing house like ACH for electronic payment, remittance data processing and service under HIPAA Compliance.
• Created the users requirements specifications and help concert them to Functional Requirements, and assisted the developers with system requirement specifications.
• Responsible for ensuring data integrity and coordinating efforts with testing and implementation Responsible for the development and executions of the test plans.
• Conduct UAT (User Accepted Testing) sessions with business users and prepared documents for enhancements and bug fixes.
• Helped to create ‘Business Glossary’ to facilitate efficient understanding of the business process among the others teams.

Environment: MS Project, MS Visio, RUP, JAD, UML, Rational Rose, Windows, MS Office and SharePoint.

Confidential, NJ

Business Analyst

Responsibilities:

• Analyzed Business Requirements and linked requirement from SRS document to the use case in requirement matrix using Rational Requisite Pro.
• Worked closely with the team of Bas, developers and testers throughout entire development life cycle to elicit and manage requirements.
• Led project to analyze, cost, plan and implement the obsolescence, retirement and continuity of the project, including the impact assessment to ISVs involve in the project.
• Responsible for creating documentation, plans and presentation for all level of leadership, including senior executives. Presented these on time and within budget.
• Created functional and regression test folders in the Quality Center tool.
• Manually tested end -to- end business work flow from capturing prospects profile to submission of pre enrollment records to the downstream system (RTMS).
• Experienced in HIPAA transactions 835/837/270/271 process of medical claims/under writing for support and point of reference for the vendor in business issues.
• RUP software engineering process was used to provide a disciplined approach to assign tasks and responsibilities within the development organization.
• Assisted in JAD sessions by recording their outcome and ultimately translating them to formal documents.
• Performed User Acceptance Testing (UAT) on the application.
• Performed use case analysis using UML to capture the dynamic aspect of application. UML was further used for specifying, constructing and documenting the software system using Rational Rose.
• Liaison with customer’s business unit managers, stakeholders and SMEs and also created project charter, scope and schedule.

Environment: SharePoint, Requisite Pro, RUP, UML, Rational Rose, JAD, MS-Office, MS-Project.