Summary

• Adaptable senior program and project manager with background in diverse industries. In depth experience leading complex initiatives with cross-functional, virtual and global teams. Demonstrated ability to forge effective relationships with technical teams and business partners. Personal assets include: strong ethics highly organized creative problem solver strong communication skills.
• Program Management Cross-Functional / Virtual Teams Process Improvement Team Development / Coaching

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

• Managed portfolio of software engineering projects to support knowledge management systems and mobile applications. Managed six-person offshore development team.
• Led complex 18-month migration to new content management system for Cisco Support organization, including content migration and redesign of publishing and localization systems. Ensured content quality and system functionality through implementation of comprehensive QA and UAT testing processes.
• Selected by management to lead PM process and ISO compliance working sessions and achieved continuous process improvement.
• Received five connected recognition awards for exceptional performance.

Confidential

Engineering Program Manager

Managed data center infrastructure management software implementation planning across 66 data centers for major global client. Developed repeatable processes for implementation projects.

Confidential

Senior Program/Project Manager contract, remote

• Led Centralized Deployment plan development and implementation within Software Asset Management program to improve license entitlement management for server software.
• Managed Inventory Control Technology initiatives across core and regional data centers.

Confidential

Senior Project Manager

• Program managed 4M corporate Web site redesign involving vendor selection, creative design, implementation of new Web content management infrastructure, and rebranding applications. Achieved full compliance with newly-implemented CMMI processes.
• Team led PM Process Lean Six Sigma Value Stream Analysis and implementation of recommendations to improve project management consistency and communications.
• Managed Agile Scrum development of SharePoint intranet video server to support uploading, encoding, and streaming of videos. Received Energy Advantage award.

Confidential

Director, Program Management, Fidelity Investments

• Led projects to improve efficiency of Retirement Services call center operations.
• Managed implementation of new caller authentication procedures which reduced handle time by 25 , improved customer experience, and decreased vendor and staffing costs by 10M.
• Led joint Fidelity and vendor project team to customize and implement automated staff planning system which increased speed, accuracy, and scalability of staff planning processes.
• Managed development and implementation of PMO methodology, improving consistency of project delivery and reporting.

Confidential

Project Manager, Data Center Relocation Planning

• Managed plan development for major data center relocation under highly compressed schedule.
• Manager, Network Process Control

Confidential

• Managed and coached a new team of five process development, project management, and quality assurance professionals in the Wide Area Networking organization.
• Developed wide range of standardized processes which improved operational consistency and reduced downtime and unplanned outages.

Senior Project Manager

Confidential

• Led application deployment and infrastructure projects in web-application hosting environment. Projects included security DMZ implementation web application proxy evaluation and selection major permitting system deployment DEC Alpha refresh using IBM p570s and BladeCenters.
• Simultaneously managed multiple projects of varying sizes and complexity to successful completion, resulting in commendations from customers.
• Selected by executive management to lead a project team to formally establish the cross-functional PMO, resulting in implementation of standard project management processes.

Senior Project Manager

Confidential

• Managed complex, global IT infrastructure projects. Served as program manager and led six PMs for 15M global program to relocate and decommission IT assets and infrastructure in more than 300 sites. Managed Active Directory mixed mode deployment and Exchange 2003 upgrade.
• Developed and maintained a team environment with remote, at-risk project managers through frequent communications, individual coaching, and empowering individual decision making.
• Managed internal and vendor processes to ensure timely delivery of hardware in domestic and international sites through detailed tracking and frequent follow-up.
• Collaborated with management to identify and negotiate more cost-effective agreements with sub-contractors in support of a major global initiative.
• Selected to lead formal project reviews in PMO. Created customized templates to enable project managers to effectively meet project documentation and review requirements.

Senior Member Professional Staff

Confidential

Supported account program management through process development and project management.