OBJECTIVE

I am seeking an IT position as a project manager in the healthcare industry.

SUMMARY OF QUALIFICATIONS

• I am a Project Management Professional PMP with over sixteen 16 years of experience in the planning, procurement, development, and implementation of complex systems. My key strengths include strong communication and presentation skills, technical expertise, the ability to develop solid customer relationships, team leadership and mentoring, process improvement, identifying and implementing positive change, and the ability to grow and assume additional responsibilities at an accelerated pace.
• As the Director of Business Intelligence and as a technical Project Manager, I have led geographically dispersed teams in the planning and/or execution of systems projects as large as 160M. I am able to balance the needs of customers and executive leadership while leading teams that deliver high quality solutions and services.

KEY MANAGEMENT SKILLS

EXPERIENCE

Confidential

Director of Implementation Services

• Responsible for managing the delivery of medical payment policy services and technology to multiple commercial health insurance payers by planning and managing implementation activities from point of sale through production verification
• Responsible for full implementation project lifecycle as primary client contact managing IT interface builds, coordination of communications, testing activities, payment policy design/configuration, coordination of user training, establishing the finance/actuarial component and transfer of the system to operations
• Managed the cross-departmental implementation team
• Served as the primary client contact representing the client

Confidential

Director of Business Intelligence

• Responsible for the leadership of the Business Intelligence program across the Xerox Business Services Government Healthcare line of business, supporting five 5 implementation projects and an additional two 2 operational accounts
• Responsible for project planning and executions across the XBS business intelligence program and for managing the project managers and business analysts across the projects and accounts
• Set program strategic directives in alignment with organizational objectives
• Create proposal responses to State Medicaid procurements including gap estimation, costing and solution definition
• Responsible for identifying opportunities for employer to expand footprint within XBS by identifying work opportunities, staffing appropriately, and securing scope of work SOW agreements with client management

Confidential

Functional Manager

• Lead staffing, project planning, budget management, client communication, and sub-contractor management for a web-based Medicaid Management Information System product designed from the ground-up with capabilities to cover the full suite of applications required to support the MITA-aligned administration of State Government Medicaid Health Insurance Programs
• Manage system implementation to support the New Hampshire Department of Health and Human Services implementation of the system and to concurrently support the implementations of the product to the Medicaid programs for the States of California, North Dakota, Montana and Alaska
• Manage team of User Interface designers, business analysts, technical writers and offshore and onshore development and testing resources through full SDLC lifecycle
• Present key issues, risks, and action items to senior leadership and customer governance committees
• Coordinate submission and client approval of all required contractual deliverables
• Manage Percentage of Completion POC and Total Estimated Cost at Completion TECC financial models in coordination with the contracts Chief Financial Officer CFO
• Manage project schedule, budget, and scope for my team
• Coordinate support and present product sales demos to potential and current clients
• Conduct annual performance assessments and daily task management of project resources

Confidential

Project Manager

• Responsible for managing the full lifecycle of the Enterprise Fraud and Abuse Detection System FADS Internal Development Project, as well as the New Mexico FADS Development and Implementation Project using established Project Management Methodologies
• Responsible for the allocation and coordination of project resources to meet the customer deliverables for the State of New Mexico per contract
• Managed a combined development/implementation staff of 18 individuals with project responsibilities to New Mexico FADS and Enterprise FADS
• Responsible for all procurement related to the projects, project plan and project notebook maintenance, EPM Enterprise Project Management administration, and project scorecard reporting
• Provided overall direction for establishing project requirements, priorities and deadlines
• Managed New Mexico FADS project budget over 1 million dollars
• Planned and coordinated the re-architecture of the ACS Fraud and Abuse software from Powerbuilder based client server architecture to a Cognos Series 7 and JAVA J2EE Platform web-based solution in line with business unit strategy

Confidential

Project Manager

• Responsible for maintaining the satisfaction of the customer with the Healthcare Performance Measures solution
• Managed the implementation project through the entire lifecycle using the established project management process - including initiating, planning, executing, closing and post-implementation
• Provided overall direction for establishing project requirements, priorities and deadlines
• Established roles and responsibilities within the Healthcare Performance Measures project team
• Allocated and coordinated resources across the Healthcare Performance Measures implementation project
• Managed project budget
• Developed and monitored the project plan
• Adjusted resources and priorities as necessary
• Established and facilitated project team communication
• Prepared and presented progress/scorecard reports for senior management
• Leveraged DSS program repeatable processes utilizing established CMMI methodology
• Coordinated the efforts of the team related to project deliverables
• Designed the technical solution

Confidential

Senior Developer

• Designed, developed and unit tested new releases and enhancements of the existing Powerbuilder 6.5, 7 and 9 applications, as well as the implementation and configuration of the software for new clients implemented seven 7 Medicaid client States NC, FL, WY, MT, OR, MS, and GA and ongoing support and maintenance to existing customer sites
• Created detailed documentation of work and maintained the application database stored procedures Oracle PL/SQL, Sybase Transact SQL and WATCOM SQL and kornshell scripts Windows and Sun Solaris platforms
• Created Oracle PL/SQL reference cursor stored procedures/packages for application update and validation procedures to integrate with J2EE framework application

Confidential

Programmer/Analyst

• Gathered customer requirements, designed, developed and tested new software releases for call center CRM software solution
• Implemented new CRM call center software releases at customer sites Colorado, Iowa, Montana, Washington and New York as a subcontractor to CSC
• Created online help and user documentation, trained end user for CRM call center solution
• Converted PL/SQL procedures to Transact SQL and WATCOM SQL to implement software support for the Sybase version of the SURS analytic product
• Resolved application defects / issues for numerous software products
• Developed and implemented transformation/load cycle for the State of Florida SURS analytic data mart
• Created reusable Powerbuilder user objects and application windows for Drug Rebate Management system
• Contributed to the development effort of a commercial version of the Medicaid drug rebate software
• Participated in system testing and fixed application bugs in preparation for Population Manager Product system acceptance by the State of North Carolina

Confidential

PC Support Technician

• Assisted in preparing Windows 95 and NT workstations for Y2K
• Provided technical assistance to the user group with software and hardware problems reported via the helpdesk
• Built PC Workstations, ghosted machines, and applied troubleshooting skills to system performance problems

Confidential

SAP Implementation Consultant

• Provided user support, conducted user training and assisted in the design of system changes for the Performance Polymers division's implementation of the SAP R/3 software Materials Management MM and Sales and Distribution SD modules
• Developed user and system documentation