Technical Manager Resume Profile
RESUME SUMMARY
- Project Management Institute PMI Certified Project Management Professional PMP Project Manager. A strong Project/Program Manager with over 18 years of Program/Project management experience, excellent managerial, organizational, political, and technical skills with a demonstrated track record of driving projects to their completion within scope, on time, under budget, and with quality PMI PMP Certification initially obtained in 2004 and currently certified until end of 2014 .
- Examination Institute of Information Science EXIN Certified Information Technology Infrastructure Library ITIL Foundation V3 Project Manager Certified 2008 .
- American Society for Quality ASQ Six Sigma Green Belt CSSGB Certified 2009 .
- Project Management Methodologies and Techniques: Waterfall, Agile/Scrum, Project Management Book of Knowledge PMBOK , ITIL Framework, and Six Sigma Book of Knowledge.
- Project Management Tools: Microsoft Office Suite Word, Excel, and PowerPoint , Microsoft Outlook, Microsoft Exchange, Microsoft Project, Microsoft Visio, Microsoft Access, Microsoft Project Server, Microsoft Share Point, and Lotus Notes.
- A thorough understanding on the Program Management Office's PMO concepts, principals, and operations.
- Experienced in successfully managing people from different cultures/countries and directing programs/projects from large 50,000,000.00 to small, which included project discovery, requirements gathering, cost benefit analysis, business case development, content management, stakeholder management ,which include producing status reports, facilitating stakeholder meetings, and producing meeting minutes , project plan development and management, issues/problems management, risk management, change management, release management, and deployment management , which include developing deployment plans, defining and managing Go/NoGo criteria, and conducting Go/NoGo evaluations . In addition, the ability to handle multiple projects simultaneously.
- A thorough understanding governance and compliance i.e., Sarbanes-Oxley SOX .
- Experienced in Change Management implementation, which include Organizational, Cultural, and Technological change. The overall activities included the gathering of requirements, change management roadmap development, project plan development, new process and procedures development, training plan development, and communication plan development, implementation.
- Experienced in managing customer and vendor relationships and negotiations, which includes establishing vendor selection criteria and performing vendor selection.
- Experienced in pre-sales business development support, business case development and justification, facilitating business and technical customer requirements, writing Request for Quotes RFQ /Request for Proposals RFP , and reviewing and approving Statements of Work SOW , tracking vendor progress, and coordinating the final vendor product acceptance vendor management .
- Extensive experienced in the Software Development Life Cycle SDLC , which include over ten years of software development experience on Unix and Microsoft Visual Studio .NET platforms programming in C, C , C , and Visual Basic.
- Extensive experienced in the Infrastructure Project Life Cycle IPLC , which include planning, design, procurement, construction, operation, and maintenance.
- Extensive experience in the rationalization, remediation, and decommissioning of systems, which included the replacement of proprietary systems with Commercial-Off-The-Shelf COTS products and data migration/conversion.
- Extensive experienced in Data Center Operation, Administration, and Maintenance Servers, Storage, Networking, Database Management, System Management, Desktop/Server Virtualization ESX , Disaster Recovery, and Best Practices .
- Extensive experience in implementing best practices that are outlined by the Project Management Institute PMI , Institute Technology Infrastructure Library ITIL Framework, and Six Sigma Management Strategy.
- Demonstrated high level of analytical and problem solving skills with excellent inter-personal, written and verbal communication skills.
- Extensive experience and pleasure in partnering, mentoring, and coaching.
ACHIEVEMENTS:
Patents Publications: Processing System Tolerant of Loss of Access to Secondary Storage DR-Disaster Recovery , Calvin J. Richardson, et al., Patent 4,608,688, August 26, 1986.
PROFESSIONAL EXPERIENCE
Confidential
Sr. Project Manager - Consultant
Developed Project Plan for Northrop Grumman Identity Management IDM Project, which involved the migration from Sun Identity Management SIM to Oracle Identity Management OIM . In addition, recruiting and hiring resources for the project and preparing the project Kick-Off presentation for Northrop Grumman upper management.
Confidential
Sr. Project Manager - Consultant
Business Account: Kellogg
Developed Project Plan to Deploy Lync Server 2013 to Kellogg for the United States and Europe, which included decommissioning Microsoft Office Communications Server OCS 2010 i.e., SQL, Server, Security and migrating Microsoft OCS Clients 13,000 clients to Microsoft Lync 2013.
Confidential
Sr. Project Manager - Consultant
Business Account: Ohio State Government
- Commercial C Off O The T Shelf S - COTS Applications deployment, which included: .net Application, BIAR, BPEL, EDMS, Informatica, Inrule, Letter Generator, Security Application, TIBCO, and UNIX and Cycle Setup.
- Projects were: Integrated Eligibility and ICD-9 to ICD-10, conversion, which involved standing-up 3 Data Center environments: a development, test, and production for each project, which included infrastructure i.e., wire and cabling installation, router/switch installation and configuration, security verification and certification, and server installation and configuration, and mainframe installation and configuration , database migration, data center migration, overall system configuration, and applications implementation and verification.
Confidential
Sr. Project Manager - Consultant
Business accounts: Michelin
- AT T Projects included: Application and Infrastructure deployment projects.
- Michelin Projects included: Data Center Application and Infrastructure Deployment projects ,which included wire and cable installation, security verification and certification, routers/switch installation and configuration, server installation and configuration, mainframe installation and configuration, and overall system configuration , Michelin Corporation Compliance projects, and Application and Database Decommissioning projects.
Confidential
Sr. Project Manager Consultant
Business Accounts: New Mexico State Government and Everis
Managed the following projects New Mexico Medicaid Management Information System NM MMIS , Data Center Migration projects ,which included wire and cable installation, security verification and certification, router/switch installation and configuration, server installation and configuration, mainframe installation an configuration, overall system configuration ,, Veterans Administration VA Claims transition projects, and Outlook 2010/Window 7 migration , which included over 500 workstation migrations in the United States and Europe Everis, Windows XP to Windows 7, Outlook 2003/2007 to Outlook 2010, combining multiple workstation hardware platforms to a single workstation hardware platform .
Confidential
Sr. Project Manager - Consultant
Managed projects High Availability Data Center Migration projects ,which included wire and cable installation, security verification and certification, router/switch installation and configuration, server installation and configuration, overall system configuration and verification , for Microsoft Exchange Email Migration of approximately 4000 Lotus Notes, Microsoft Exchange 2007, Exchange 2007 IMAP Subscribers to Microsoft Exchange 2010, VoIP System Deployment for approximately 4000 subscribers, and, Department of Energy DOE Safeguard and Security S S Audit project.
Confidential
Sr. Project Manager/Program Manager Consultant
Business Account: AT T
Managed the deployment of new application interfaces and services for the troubleshooting Web based .NET and Multi-Threaded Surveillance/Maintenance applications that acts as the central point for the expediting of incident/problem identification, tracking, and resolution using ITUP processes and procedures.
Confidential
Program Manager/Sr. Project Manager/Portfolio Manager/Change Manager Consultant
Business Account: Oshkosh Corporation
Directly responsible for managing the Migration of the Advanced Products Group Standalone Servers Cluster Applications to Oshkosh Corporate Data Center Blade Center, Data Center Migration and Conversion from IBM Platform to the HP Platform, the Asset Management and Control Application Deployment, Configuration Management Database CMDB Implementation , which included developing CMDB Project Charter, developing and presenting the Oshkosh CMDB solution to upper management for review/approval, and developing a high level implementation plan , Avaya Phone System Upgrades at McNeilus Division branch sites, Cyber Ark Password Vault Commercial-off the-Shelf COTS Deployment , which included identifying vendors, issuing RFPs, reviewing proposals, determining vendor selection criteria, selecting the vendor, documenting and reviewing vendor selection with upper management, and deploying the solution , Engineering's SolidWorks-SmarTeam Upgrade, Data Center Migration, Engineering SmarTeam Foundation and Vault Server Separation, Microsoft Operations Management MOM Deployment, Electronic Change Management Document Workflow Web based Applications .NET environment, which included the Content Management, Desktop Virtualization Thin and Thick Clients/Server Virtualization - ESX , SAN Expansion, Microsoft Systems Management Server SMS Deployment and eCommerce applications projects.
Confidential
Sr. Systems Analyst/Project Manager - Fulltime
Duties include managing the replacement of Broadwing's proprietary mediation system with the deployment of the COTS mediation product IntermediatE ImE , which require working with business partners to define system requirements to automate workflow of provisioning applications, architecting mediation solutions, designing mediation solutions, providing all necessary documentation required by software designers and engineers, training application users on the new mediation product and services, working with software engineers to address issues during construction of new applications, data migration ETL , and the decommissioning of the existing applications.
Confidential
Sr. Project Manager/Program Manager/Business Analyst Consultant
Business Account: SBC/AT T
Managed the deployment of new products and services through the PMO Project Management Office for Advanced Solutions, Inc ASI Data Services area that encompasses Asynchronous Transfer Mode ATM , Frame Relay FR , and Digital Subscriber Line DSL technologies, which required developing project plans for software and hardware projects, managing their executions, and reporting project progress to upper management.
Confidential
Program Manager Voice over Internet Protocol VOIP - Fulltime
- Managed and lead New Product Deployment teams in the successful trials of Narrowband and Broadband Products and applications/services VOIP, VOATM, ICD, SIP, H.323, and H.248 for the EMEA Region, which required assisting in contract negotiations, developing project plans for software and hardware projects, managing their executions, reporting project progress to upper management, the provisioning and testing of broadband and narrowband components, features, and services.
- Designed, developed, wrote, and taught the VOIP essentials used in training of Lucent Technologies engineers and customers. Training topics included Concepts and Provisioning of SS7, Voice Over IP VOIP , Internet Call Diversion ICD , Voice Over Asynchronous Transfer Mode VOATM , H.323, H.248, and Session Initiated Protocol SIP .
- Project Manager, Network Architecture, and Lead Engineer for CeBIT2000 Tradeshow in Hanover, Germany and Telecom99 Tradeshow in Geneva, Switzerland demonstrating Video Streaming via DSL/IP/ATM, POTS/ISDN over ADSL using V5.2 with the 5ESS, HDSL, VOIP, and VOATM. The teams consisted of engineers from several countries in the EMEA, which required developing project plans for software and hardware projects, managing their executions, reporting project progress to upper management, the provisioning and testing of broadband and narrowband components, features and services, and vendor management.
Confidential
Program Manager - 5ESS Asia/Pacific Y2K Compliance Fulltime
Manager 5ESS Subject Matter Expert - SME and liaison between Asia/Pacific Customer Teams Australia, Guam, Hong Kong, Indonesia, Japan, Nauru, Palau, Philippines, Taiwan, and Thailand and Bell Laboratories Groups in the US ensuring that software delivery plans met needs of the customers and customer retrofit plans met Lucent Technologies 06/30/1999 retrofit deadline.
Confidential
Program Manager/Sr. Project Manager - New Product Development, Deployment/Customer Technical Support Manager Fulltime
Managed and lead in country teams and participated in the successful Deployment and Maintenance of AT T/Lucent Technologies 5ESS products and services in 5 countries Brazil, Peru, Chile, Japan, and China . These products and systems included International Gateways, Call Centers, Local, Toll, Intelligent Networks, Signal Transfer Points SS7 , Virtual Private Networks VPN , Access Networks V5.1 and V5.2 protocols , Fiber Optics, SONET, MUX, and Wireless Switches CDMA, TDMA, and, GSM , which required developing project plans for software and hardware projects, managing their executions, reporting project progress to upper management, the provisioning and testing of components, features, services, facility installation and construction, and vendor management.
Confidential
Technical Manager/Portfolio Manager/Quality Assurance Manager/Change Manager Fulltime
- Managed the 5ESS international Project Portfolio. Responsibilities included project business case development, estimating project costs, estimating return on investment, obtaining project approvals from key stakeholders, project prioritization, tracking project costs, monitoring project progress from inception to deployment SDLC , producing and presenting project status reports to key stakeholder, and ensuring the closure of projects on completion.
- Defined, proposed, and obtained approval from upper management new processes and procedures for Quality and Assurance QA and to build a comprehensive test laboratory environment to increase the efficiency and effectiveness of QA activities ITIL best practices .
Confidential
Application Software Engineer/Team Lead - Software Development/System Architect/Quality Assurance Fulltime Team lead for architecture, design, development, and quality assurance teams in the introduction of new functionality in the Duplex UNIX Operation System Multi-Processor Environment. Architected, designed and led team in implementing UNIX Operating System multi-processor system changes to reduce potential system downtime see Patent 4,608,688, reduced downtime from 99.999 to 99.99999 .
