Support Manager Resume Profile

Professional Profile:

Results-driven leader with diverse experience in high technology start up, turnaround and high growth companies.Extensive experience in Customer Service, Operations Management, Business Development and Business Management.Team player with successful track record of leading cross functional teams to superior technical and business performances.

Professional Experience:

IT Specialist

Confidential

Coordinates with project leads to deploy applications to the environment
Procure/manage/maintain engineering application licenses support contracts with vendor customer
Manage engineering applications, licenses and technicians in supporting our programs
Manage maintain flexnet license manager reports for unclassified
Interface with management on creating 3 corner charts for project status
Generate remedy aged daily weekly reports with charts for incidents service requests
Manage maintain engineering definitive media library by ITIL standards
Implement manage Remedy Helpdesk Queue at multiple sites
Facilitate engineering tool training coordination, software and help documentation
Develop create a Remedy Helpdesk process flow chart for all IT processes
Define and enforce policies on application installs and deployment

Project Manager

Confidential

Developed a Project Plan for the Hawthorne School District executives
Manage and maintain servers, desktops, laptops, printers and palm pilots
Create, manage and maintain website, registration forms, student database, projects and program events
Developed Business Plan, Marketing Packet, Sponsorship Packet and PowerPoint Presentation for CEO

IT Site Manager

Confidential

Maintain active customer satisfaction measurement program and improvement process
Manages Change Notices, Change SAR requests, P L
Develop and maintain positive business relationships with customer management, vendors and peers
Manage Create Desktop Refresh Project for the IT Sector
Create Visio flowcharts for network diagrams
Manage approvals, budgets accounts of blackberrys and cell phones
Managing all site program projects
Advise Train employees on the job
Six Sigma Project for Content Management to resolve customer storage issues on Server
Develop alternative solutions for day to day customer problems involving infrastructure services
Approve all IT Change Notices impacting the Sector
Develop and Manage project for customers, Prioritize tickets
Controls and maintains departmental and project budgets
Participates with IT and Executive Management in constructing IT strategic initiatives and business plans

Technology Support Manager

Confidential

Manage enterprise network for Operations department
Supervise one to three student workers
Setup troubleshoot wireless clients in MS Windows for Cisco 350 Access Points
Manage Dell Compaq desktops, laptops, HP printers and Servers
Manage Pharos printing system and Altiris Inventory
Install, configure, monitor, and troubleshoot Norton, McAfee Trend Micro Anti-Virus software
Documentation, brochures, pamphlets, flyers and forms of the Law Network in MS Visio
Manage maintain the PBX switch at the executive center

Information Technology Supervisor

Confidential

Managed area employees, assign and review projects and manage department budget
Install, configure and troubleshoot desktops, workstations and servers in a heterogeneous environment
Install, configure, monitor, and troubleshoot McAfee Anti-Virus Software
Prepare monthly management reports on network performance, adds, moves and changes
Analyzes server and network activity, maintains performance monitoring systems and intrusion detection programs
Facilitates hardware moves and changes, user access changes, and security of systems through regular monitoring
Purchases, monitors contracts, agreements, and bid packages for computer hardware and software purchases
Develop and execute the process of liquidating computer and network equipment

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship