Program Manager Resume

SUMMARY

Senior IT Services Engagement Management professional with extensive Software Services delivery experience. Program/project, engagement & people management experience. Significant sales & business development experience in Software Services for custom application development.
End - to-end executive-level experience with all aspects of software practice development: services strategy, services-menu development & go-to-market strategy development, sales enablement, marketing, proposals & project costing, driving operational excellence, delivering customer satisfaction through effective client/engagement management & cost-containment through a strategic mix of internal-employee and external-vendor resources.
Served in a wide spectrum of roles including: Director of Services Delivery for a global Software Services & Business Process Outsourcing (BPO) company; Founder & Principal of a software services consultancy; Senior Consultant with PriceWaterhouseCoopers (PwC), Program Management Consultant for Confidential Financial Services & MoneyGram.
Strong technology background with exposure to a wide variety of technologies including: Cloud/Azure/AWS, Hadoop/Big Data, IoT, SaaS architectures, Data & Text Analytics, Web/Mobile/Responsive applications; Microsoft .NET & Java stack, CRM, Intranet/Extranet portals, Systems/ERP/LOB-app integrations, Front-end technologies such as CSS, JavaScript, HTML; REST APIs, relational databases, data mapping & data migrations; IBM Mainframe with CICS/COBOL.
Broad high-level domain experience & knowledge of business processes across: Financial Services, Healthcare, Customer Loyalty, Manufacturing and E-Commerce.
Strong people, verbal communication, writing & presentation skills.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Managed an onsite(12+ member)/offshore(22+ member) delivery team involving cross-functional coordination across various TFS business units including Product Operations, Sales Operations & Planning, Info Security, Compliance and Release Management.
Managed and coordinated technical efforts across several Enterprise-level IT teams including IBM Mainframe, TIBCO and a dealer-facing web application called Dealer Daily.
Technical delivery team included 8+ onsite and 13+ offshore members.
Initiated & coordinated Regression QA & UAT efforts with multiple internal & external impacted stakeholders including AAA, Accounting, BI (Business Intelligence), PeopleSoft, SOX Compliance, Customer Services Center (CSC), Claims Management & Agero.
Led Discovery on this, the largest component, of the proposed $13-million-dollar Insurance Transformation program.
New Capabilities targeted include: IBM’s ODM Rules Engine, Adobe Forms, API Gateways, Product Configurator and Pricing Engine.
Managed vendor selection & presentations & technical integration discussions. Proposed & received funding for a) a POC (proof of concept) involving ODM & Adobe and b) A Business Rules Extraction effort aimed at automated extraction of underwriting rules embedded in mainframe COBOL code for eventual migration to a Rules Engine.

Confidential

Program Manager

Responsibilities:

Managed a 30+ member cross-functional team from various business units including Compliance, Operations, IT, Release Management and external vendors.
Managed and coordinated technical effort across several Enterprise-level IT teams including Enterprise Architecture, TIBCO/Enterprise Service Bus, Distributed Transaction Services (DTS), Data Warehousing & ETL, Oracle data access team, IBM ODM Rules Engine, QS and 3rd-party vendor Actimize/NICE.
Managed a multi-wave roll out of batch PEP screening across 24 European countries with each wave lasting 3-4 weeks.
Managed a 20+ member team from IT, QS, ETL, Compliance and Operations.
Delivery team managed included the ‘CEP’ Rules engine from IBM, Informatica ETL, offshore QS group and an outsourced PEP screening service from Regulatory Data Corporation (RDC).
Accomplishments included conducting in-depth analysis of delivery processes and shortening ‘wave’ durations from 4-5 weeks to 3-4 weeks; championing changes to ETL architecture to help eliminate manual ETL QA processes.
Received congratulatory note from Business for successfully rolling out screening solution to all EU countries 8 days ahead of regulatory deadline..

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