SUMMARY:

• Highly accomplished visionary leader with progressive experience coordinating and directing various enterprise - level projects, ensuring successful and timely completion.
• Incisive project leader; adeptly combines expertise in strategic planning, architectural designs, program and quality management, and organizational leadership with strong qualifications in problem resolution, business process improvements, and team development.
• Possesses excellent management and analysis skills; able to identify potential issues and offer solutions to successfully align business objectives with organizational needs.
• Devoted leader who delivers high level solutions to mission critical projects.
• Motivated team leader with the ability to encourage and produce exceptional results in a challenging environment with rigid deadlines and budgets.

TECHNICAL SKILLS:

Testing Methods, Project Management, Change Management, Web sphere, Web logic, JBoss, Change Process, SDLC, MS Project Server, MS Excel, MS Visio, Clarity, Crystal Reports, MS SQL Server, MS SharePoint, UNIX, ORACLE, OLAP, Risk Management, PeopleSoft, Teradata, Agile Methodology, SAS Apache, ASP, .NET, Enterprise Architect and Six Sigma.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Drive end-to-end strategic WMG business initiatives, including strategic planning, development, execution and alignment of Risk Management Regulations for the Office Controller of the Currency (OCC).
• Partner with high level EIS and EIT technology leadership and manage Business Regulatory Risk levels.
• Manage the financials, perform status reporting and track issues/risks and changes and keep the projects in compliance with overall delivery methodology.
• Lead multiple workgroups and teams across the entire Initiative landscape or in some cases into the Business Units that utilize the systems.
• Assembles data and prepares necessary reports. Develops implementation plans and timeline/project plans to coordinate the team’s work effort and completion rate.
• Provides project management structure for the team to use, and ensures milestones are defined and delivered. Aids with rigor to the overall client deliverable schedule definition and execution.
• Facilitates cross-team reviews of priorities, late tasks, and upcoming deadlines, and engages resources as needed to address concerns.

Confidential

Sr Project / Change Manager - Enterprise Services

Responsibilities:

• Drive end-to-end strategic AML technology initiatives, including strategic planning, development, execution and alignment of AML/BSA multi-generational plans (MGPs)
• Develop cross-functional partnership and integration with appropriate governance routines to drive transparency, accountability and decision-making
• Oversee project issues, risk, watch items according to tight alignment to milestone commitment dates and with discipline and rigor to pass audit/regulator testing
• Responsible for initiative management communications and status reporting
• Manage development, testing and SME engagement for business requirements and technology changes
• Identify, escalate and resolve key issues that arise supporting technology changes
• Develop and manage a robust change adoption plan, including employee readiness and comprehensive stakeholder analysis
• Champion change, assess the effectiveness of changes, drive modifications/continuous improvements and/or counter measures to mitigate risks, as needed
• Maintain current, detailed level knowledge of compliance, regulatory and risk routines supporting the AML/BSA functions
• Ensure technology change management processes are tightly followed
• Communicate clearly to key stakeholders on project status and outcomes
• Ensure target outcomes are achieved (on-time, on-scope, and on-budget)

Confidential

Sr. Project Manager (Development) - Business Tools

Responsibilities:

• Determines customers' needs and desires by specifying the research needed to obtain market information.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Assesses market competition by comparing the company's product to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• The Product Development oversees team leadership, business acumen, professional bearing, systems, infrastructure, and architecture knowledge, hosted and managed data centers, infrastructure environments for e - com development and strong relationship management skills with users, IT Leadership and third party service providers.
• Obtains product market share by working with sales director to develop product sales strategies.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
• Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
• Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
• Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Maintains product management staff by recruiting, selecting, orienting, and training employees.
• Maintains product management staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Confidential

Global Service Delivery Manager

Responsibilities:

• Manages a portfolio of technology initiatives for a single business unit/LOB partner. Typically aligned to a component of a business domain where responsible for management of a client / business area in a component of its information technology-related activities.
• Directs partner technology-team leaders during the creation and development of technology solutions appropriate to business needs and objectives, and oversees implementation of programs, projects or processes.
• Involved in the coordination of translating business strategy into work programs and processes.
• Day to day tasks include development and project oversight of technology solutions and associated business cases across functional groups within supported Line of Business.
• Partner with LOB, Vendors, and Technology peers to developer and implement compliance strategies to meet enterprise policy and standards for Technology.
• Oversees Vendor technology teams during requirements definition and alignment to business objectives for outsourced technology services and applications.
• Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints, and complex service requests.
• Strong technical leadership as a proactive and strategic business partner in the development of functional or cross-functional objectives, technology solutions and innovative strategies for groups managed in an IT environment striving to meet current and anticipated business objectives.

Confidential

Sr. Project Manager

Responsibilities:

• Business Minded, ability to communicate with all members of Cross Functional Teams and Sr. Business Execs
• Serves as primary scheduler in partnership with Technology to ensure status on deliverables is kept up - to-date.
• Implement critical path process plan to enhance change management responsiveness related to business impacts with stakeholders.
• Detailed artifacts and Project documentation including creating schedules and resource allocation for 8 work streams. Ensuring alignment with teams and schedules.
• Provides project management structure for the team to use, and ensures milestones are defined and delivered. Aids with rigor to the overall client deliverable schedule definition and execution.
• Define all demands concerning International Regulatory AML, BSA business values within cross functional environments.
• Compliance onboarding project status for set up in PMU Workstation, Share point (Documentation) Clarity, and COPS II, People Soft HR, MS Visio, Planview and Cornerstone business tools.
• Facilitates cross-team reviews of priorities, late tasks, and upcoming deadlines, and engages resources as needed to address concerns.
• Implement / restore Share point 2010 server to all global program / projects within Customer Due Diligence work streams.
• Assist with planning at the strategic and tactical level for full portfolio of business.

Confidential

Portfolio Manager

Responsibilities:

• Program financial management for Consumer / Marketing Technology and Risk & Compliance which includes forecasting activities, monitoring and controlling budget variance, and review of program health and financial budget with executive management:
• Previous Month Variance Explanation with Change Managers
• In Month and Full Year Plan forecast review with Change Managers
• Program review with Sr. Management
• Portfolio Health and Financial review with Portfolio Managers and Channel Managers
• Integrated Channels Portfolio Health and Execution Status Review
• Meet with stakeholders to prioritize incoming change initiative based on critical project scope. Partnering with LOB and Governance resource to finalize all documentation and activities as the project moves through the Governance process to gain final approval to start project:
• Partner with Governance Integrated Channel Manager to review incoming requests, identify appropriate channel, and give status updates with in process items
• Partner with Channel Manager and LOB members to prioritize effort using Balanced Scorecard card for Enterprise Governance, Risk and Compliance (GRC).
• Ongoing meeting with requesting LOB to document Project Charter and submit for initial Impact Assessment
• Migrate and implement the DIAC / Agile process transition within PPRT for enterprise Consumer Marking new change process.
• Oversee and implement SAP new functionalities with Business Partners to ensure accuracy for Sales, Purchasing, Inventory Management, and Quality Management.
• Submission of pipeline project for set up in PPRT, Share point 2010 Server, Clarity, MS Project & Visio, Rally, STORM, Maximo and PCM.
• Ongoing monitoring of pipeline project until presentation in Governance to gain formal approval to start
• Confirm number of resources needed for upcoming year to execute E2E project activities
• Determine next year s budget based on current year LOB project request and resource demand for initiatives
• Meet with business partners to identify high priority projects for upcoming year
• Capacity Planning / Resource Allocation
• Identify projects that are aligned to program
• Partner with Executive leadership to determine Project Manager Availability for assignment.

Sr. Project Manager

Confidential

Responsibilities:

• Provides project management leadership across diverse areas of the business, assisting clients in satisfying critical service levels, delivering products on time, within budget, and with quality.
• Provide support in the area of Project Management, Data Quality, Documentation and Training, Quality Metrics, Nexus Change Control, Usability Testing, and Change Management.
• Managed implementation and customer impacts across several different enterprise applications, multiple customer and account conversion efforts.
• Settlement redesign to include new account types and enhance pending/paid status functionality
• Savings & Money Market accounts added as redemption only accounts (529s removed from scope)
• Provided Anti - Money Laundering knowledge transfer with Compliance Regulations for specific banking transaction and customer data dependencies.
• Implement net new BOA scope for BankAmeriDeals Small Business Card Full Functionality, Small Business Card Risk Eligibility File.
• Provide liaisons with business team member related to TARS, FMEA, URCA, Technology Readiness, Control and Production Deployment Planning.
• Bill Pay transactions for LOB Top Vendor list added for inline targeting
• Authored several design documents and ensured requirements were correctly implemented and team strategies were enforced through coding, testing, and certification.
• Responsibilities include overall project direction consistent with Vision, Strategy and Scope, development and execution of work breakdown structure in Clarity (Work Plan - WBS), completion of project deliverables, define and communicate roles and responsibilities for the initiative, produce presentation materials.
• Provide overall status updates to leadership including accomplishments, risks and key issues, facilitate weekly team meetings JAD sessions producing work group packages, meeting minutes, action item and issue reporting, updates to Clarity and NEXUS for weekly status reporting of the initiative, monitor budget and provide monthly updates to forecasts, escalate issues and ensure resolution in a timely manner and lastly ensure that projects adhere to the Enterprise Change Performance Center policies.

Senior Project / Change Manager

Confidential

Responsibilities:

• Manage and develop workflow statements, scope, priority definitions and the creation of budgets and schedules for large complex programs.
• Oversees the selection of assigned personnel for new and existing projects.
• Serve as a liaison between project management, testing scope planning, and LOB partners to ensure on time deliverables with agile methodologies.
• Assess project issues and develop resolutions to meet productivity, quality, and client satisfaction goals and objectives.
• Develop mechanisms for monitoring project progress, intervention and problem solving with project managers, vendor management, and Business partners.
• Manage and develop workflow statements, scope, priority definitions and the creation of budgets and schedules for large complex programs.
• Oversees the selection of assigned personnel for new and existing projects- both on and off shore.
• Serve as a liaison between project management, testing scope planning and LOB partners to ensure on time deliverables.
• Own customer implementation projects, including providing full project management, creation and maintenance of implementation documentation and tracking timelines and deliverables.
• Perform technical implementation tasks, such as customer configuration updates.
• Provide technical ownership of long-term customer relationships.
• Work closely with Engagement Managers, Solutions Engineering, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
• Experience with ECMS DMAIC deliverables using Clarity, Share Point Server 2010 and PCM Web for monthly financials.
• Assess project issues and develop resolutions to meet productivity, quality and client satisfaction goals and objectives.
• Develop mechanisms for monitoring project progress, intervention and problem solving with project managers, vendor management and Business Partners.

Senior Project Manager

Confidential

Responsibilities:

• Identified key issues and details, and prepared understandable problem definition, alternatives analysis and recommendations to senior management for approval. Established a Quality Control plan to ensure tasks were completed precisely, on-time and within my established metrics.
• Implemented project and change management standards that facilitated quality structured project management using the Six Sigma Change Process for Securities & Wealth Management Domain Design.
• Monitor effectively and efficiently multiple tasks concurrently against demanding deadlines and shifting priorities, as well as dealing with indecision and organizational variances.
• Developed project budget and staff estimations. Consistently utilized variance analysis to evaluate projected verses actual to determine the delta and project burn rate. Constantly monitored critical path to ensure that project adhered to Share Point documentation for project charter and BRD. Established project contingency plans to include application system back-up and tertiary plans.
• Managed 20 diverse team members on shore and off shore to complete projects missions.
• Responsible for overall coordination, status reporting and stability of projects for solution teams
• Ability to manage IT projects that are mid to high in complexity, size, and scope that include interaction and coordination with internal resources and external vendors.

Confidential

Sr. Project Manager

Responsibilities:

• Business Portfolio Manager related to large risk Compliance, Regulatory and Legal process changes.
• Serve as liaisons between Product Managers and Technology Management project team members.
• Gather requirements wireframes for the business partners and received sign off from Technology partners with time stamp deliverables for project scope.
• Managed business and technology teams to ensure milestone deliverables and financials were ensured.
• Conduct quality control session to mitigate risks management.
• Prepared structured weekly reports to Executive and Senior Management for project awareness.

Senior Project Change Manager

Confidential

Responsibilities:

• Manages the IT infrastructure for Investment Securities for RMBS products into an Enterprise environment, as well as designs & develops over 40 internal applications to compel business revenue growth.
• Front office Investment Banking experience who has delivered multiple, mission-critical enterprise level web application systems for traders.
• Analysis, research and documentation: assess project and business risks and develop mitigation strategies, communicate and present findings and produce test cases to ensure delivery of objectives.
• Exposure to managing small to large scale projects within RMBS technology including understanding Market products, Risk management, Middle and Back office functionality.
• Solid Business Analysis skills including process mapping and documentation of business requirements.
• Project Charter’s, managing project budgets, experience with work breakdown structures, integrated project planning and management, coordinating BA, development, QA, and UAT effort.
• Assisting in the implementation of front office systems - configuring vendor products, creating and executing test plans, creating user and operational documentation, assistance in deployment and support.
• Act in a leadership role to manage large scale technology projects or multiple Customer Systems projects through all stages of the software development life cycle, ensuring on-time, quality delivery.
• Gathering requirements and interfacing with the stakeholders in the IT and business finance groups for General Ledger (REALM).

Confidential

Senior Project Manager/Architect Infrastructure

Responsibilities:

• Conceptualized, established and maintained Program Office for major enterprise-level initiative affecting all Shared Services programs, midrange communicating with distributed system applications, and n-tier applications.
• Developed and implemented standardized documents to effectively track progress of projects, which enabled accurate and timely data regarding outstanding project risks and issues, current timelines, and overall budget conditions and the ability to manage changes to the original scope and budget for the project.
• Established regular project coordination meetings with business partners and technical leads where concerns and risks were addressed as well as current project timeline, deliverables and progress toward goal. Coordinate meetings on a weekly and monthly basis. As a part of this regimen, project meeting documentation was collected, refined, vetted and distributed to all team members through SharePoint site distribution on a weekly basis.
• Maintained interaction with all levels of management, user communities and technical/infrastructure support personnel throughout the Data Center migration storage and network projects (Silas, Ox Moor and WEC).
• Provided corporate level communications to be included in technical bulletins distributed to all Tier 1 and Tier 2 application moves for executives within the enterprise environment.
• Established a project issue tracking process, a change control process and a risk management process tailored for the project from Enterprise Project Management Methods. Coordinated issue resolution activities with multiple technical and management groups. Provided review sessions with senior management and key team members regarding current risk profile, contingency and mitigation plans.
• Communicated as needed and regularly at monthly meetings with the Steering Committee for the program presenting to them current status, outstanding issues and resolution approach, results of risk management efforts, and financial status.
• Responsible for the design of distributed computing infrastructure that supports line of business (Lob) applications. Analyze business requirements and system profiles and design computing infrastructure to meet a range of defined requirements. Use functional and technical requirements to architect all levels of an application including middleware (Web sphere, Web logic, Oracle e-biz suite) database, storage and hardware. Design projects typically fall into the following categories: 1) new system development & deployments; 2) enhancement, optimization or expansion of existing system environments; 3) infrastructure refresh / new technology deployments; and 4) data center and server consolidations / optimization
• Design 3-Tier applications (Front-end, Middleware, Database) utilizing business requirements to deliver infrastructure that is in-line with corporate architecture guidelines.
• Lead overall infrastructure effort on new projects. Develop system architecture and provide system capacity forecast and performance analysis.
• Arrange the process of upgrading an application to a newer version or replacing by another similar product, emphasizing the benefits of upgrading and only minor focus on the decommissioning.
• Work closely with business partners to identify and specify the complex business requirements and processes for diverse development platforms, computing environments, software, hardware, technologies and tools, etc.
• Utilize File Net, Captiva, and Documentum as a repository to store, capture and transform global documentation, Global Cross Boarder Data, implementation plans and any changes of serviceable application in the Enterprise environment.

Project Manager and Change Manger

Confidential

Responsibilities:

• Managed a major bank conversion for Retail Desktop Infrastructure Technology Division. Converted 327 Branches across North America which was a $350 million dollar effort. Oversee vendors and technical teams to ensure the upgrades of software and hardware task were met precisely.
• Took over three projects in red status and instructed team members to new goals to facilitate on time project delivery.
• Scope, process, change, risk, quality, project and program management using corporate and divisional methodology.
• Created and provide technical training for staff and technical personnel.
• Managed site level projects for Change control process, inventory enhancements, vendor scheduling and reporting.
• Prepared proposals and estimates for COE desktop application maintenance needs including capacity planning and user licensing requirements for the conversion.
• Technology Services - Project Manager and Business Analyst
• Managed $10 million dollar encryption data process within the change and problem management escalations process for all Confidential Senior VP executives.
• Created estimates, proposals and scheduling for internal clients.
• Managed and executed the tier III level command center for technical escalations for all executives.
• Conducted weekly meetings to level set the executive’s expectation to protect critical data.
• Define and implement process improvement plans: formulate and evaluate technical solutions for sustainable short and long term needs.
• Managed budget process with vendors for the line of business. These strategies reduced the project bottom-line by 20%.

Confidential

Project Manager

Responsibilities:

• Provided business development support; prepared proposals, delivered influential presentations, developed statements of work, planned project scope, and delivered ongoing consulting to clients.
• Conducted quality assurance reviews; monitored multiple projects concurrently ensuring overall quality and timely delivery.
• Tracked all deliverables, expenditures, and change management initiatives using project methodologies.
• Organize IT Performance Improvement Planning project for major municipal utility client; analyzed and identified organizational weaknesses, formulated proposal for strengthening business operations, and provided specific recommendations for job descriptions/roles within the organization.
• Established and maintained long-term relationships with clients, which facilitated client loyalty and ongoing business.

Confidential

Project Coordinator

Responsibilities:

• Held full accountability for managing all aspects of project deliverables for contracted engagements including application outsourcing.
• Consulted Service Level Agreements (SLA) for various areas of IT engineering support groups.
• Assisted project and program managers on their daily tasked to ensure timely projects are in green status.
• Provided technical expertise regarding business analysis, technical design, and development of client-specific deliverables; implemented Software Development/Support Life Cycles.