SUMMARY

• Professional overview: PMP certified, highly motivated, results - driven, energetic Project Management professional with broad experience in IT and focus on Software Development and Project/Program/Release management:
• Extensive expertise in managing software development life cycle (SDLC), proficient in Agile and Waterfall, on Unix and Windows platforms
• Proven experience in resource planning, estimating, and budgeting
• Proven experience in staff management, leadership, coaching, facilitation, and rollout coordination
• Capable of quickly adapting to changing environments and working closely with diverse groups
• Adept at analyzing and solving technical problems and mitigating risks, able to learn processes, tools, and technologies quickly
• Superior quantitative and analytical capabilities
• Excellent communication, organizational, and presentation skills

PROFESSIONAL EXPERIENCE

Software Development / Program Release ManagerAmdocs

Confidential, Seattle, WA

Responsibilities:

• Successfully delivered ~30+ major software releases of CC&B (Ensemble) Billing system to production (full SDLC). Accommodated frequent late change requests from the customer, while still being on track for delivery on time, on or under budget, and with high quality with no exceptions.
• Implemented internal automation tool that lead to ~60% savings in code merges (~580,000 USD a year), reducing overall time of development activity
• Played key role in team transformation from Waterfall to KANBAN Agile SDLC. Provided overall guidance on key transformation points.
• Initiated and streamlined work with offshore teams from different geographical locations. Team sizes varied from 5 to 25 people (20% local and 80% remote)
• Lead to a successful resolution of long-standing complex technological issue that required from Operations team significant manual effort and bug-prone workarounds. This was achieved by applying methodical step-by-step resolution plan.
• Implemented use of SharePoint for team collaboration, coordination, and planning activities
• Manage all aspects of Software Development for A/R (Account Receivable) & Collection financial applications
• Responsible for implementation of Continuous Delivery (including Continuous Integration) and DevOps
• Manage Program of IT Projects for CC&B (Ensemble) Billing system:
• Project/Program Scope management
• Timelines and detailed milestones planning
• Resource capacity planning and leveraging
• Risk assessment and mitigation
• Budgeting and cost control
• Process structuring and improvement
• Executive and peer level reporting
• Work with the various delivery teams to build and coordinate the integrated solution based on the customer requirements
• Oversee Software Configuration Management (SCM) processes and procedures

Development Group LeaderAmdoc

Confidential, Seattle, WA

Responsibilities:

• Proposed code enhancement which eventually improved performance of one of the key financial reporting month end processes by 80%
• Established application knowledge base
• Lead A/R & Collection development team
• Analyze customer requirements
• Lead design reviews of customer new/enhanced requirements
• Lead development of customer new/enhanced requirements
• Participate in planning/design meetings between Amdocs and Customer
• Prepare project plans and manage the team’s tasks and assignments
• Managerial and professional responsibility for A/R & Collection on site development team
• Handle the professional training and knowledge transfer for A/R & Collection on site development team, based on Amdocs products and development/testing tools

Sr. SMEAmdocs

Confidential, Atlanta, GA

Responsibilities:

• Fully redesigned key part of financial end-of-month reporting system to be more scalable for the growing customer population
• Redesigned collection care follow-up distribution process by removing the process bottleneck point and introduction of alternative distribution mechanism. After the implementation processes performance got improved by 90-95%
• On-going production support for Ensemble A/R and Collection applications on customer site, Confidential, Atlanta USA. 24x7 on call duty for Confidential operations and call centers.
• Analyze process failures and provide fast and accurate solutions..
• Implementation of new software releases in production.
• Analyze performance issues in production environment and provide detailed recommendations for the solutions.
• Work closely with customer support team on resolution of various production issues and escalations.
• Interfacing and interacting with the various customer business units.
• Built an infrastructure for converting the application from COBOL to C
• Designed and developed new modules for Account Receivable and Collection Ensemble applications according to business requirements, defined by the customer
• Performed Unit tests of the new software and System Test support
• Team’s representative in Code writing standards methodology forum.

TECHNICAL SKILLS:

Operating Systems: Windows 7/8/9/10, UNIX (HP-UX), Mac OS

Databases: Oracle DB with SQL *PLUS

Project Management Tools: Microsoft Project, PMBOK

General Software: Microsoft Office Suite (Including Advanced Excel, Visio), HP Quality Center (Testing), Windows SharePoint Services 3.0, Perforce, Jenkins, Tableau

Other: Telecommunications, BSS, Billing