Delivery Analyst

• Senior Business Analyst with Full Life Cycle development o large scale, missio critical projects.
• A problem solver with a unique blend of software developer, project manager, database, testing, network and business analyst skill sets. Experienced i Agile, Iterative and Waterfall Methodologies.
• Business sector experience includes Health and Huma Services, Airline Transportation, Financial/Mortgage, Telecommunications, Manufacturing, Engineering and Wholesale Distributio projects.
• Applicatio experience with SOA, Curam, Agile, Web Development, Client/Server applications, eligibility rules development, project management, requirements definition, testing, data conversion, and training development.
• Applicatio Development experience includes 12 years i large scale, 24x7x365 systems using full SDLC Software Development Lifecycle , matrixed environments with onshore and offshore project teams.
• Productio Support experience includes 6 years of large scale systems with SLAs, release management, change management and issue tracking systems.
• Specialties: Health and Huma Services, Social Enterprise Management SEM , Eligibility Systems, MMIS Systems, Large Projects, Business Analysis, Requisite Pro, Oracle, Software Development, and SDLC.

Experience

Confidential

• CalWI Project, HP Health and Huma Services, Eligibility Determinatio for CalWORKS TANF , CalFRESH FS , and Medi-CAL Medicaid . Productio Support environment. Large scale, State government, 24x7x365, Social Services application.
• Senior Business Analyst, assigned to the Eligibility team for Medi-Cal. Developed Requirements Specificatio Documents PAC/ACD/FBR/DFD for projects related to the Affordable Care Act ACA changes utilizing standard HP EDGE methodology. Supported resolutio of MAGI Medi-Cal issues using CA Service Desk, ALM and Oracle SQL tools. Conducted System Testing of new/modified requirements using Test Case/Scenarios and Requirements Traceability matrices.
• Developed and delivered presentations to CalWI Consortia counties regarding the changes to the CalWI applicatio and integratio with CalHEERS Covered California .
• Tools utilized included Oracle SQL, HP EDGE Methodology, RequisitePro, Quality Center / ALM, Rational ClearQuest and ClearCase, MS Office - Excel, Word, Powerpoint, Visio, Outlook HP Virtual Rooms and Sharepoint.

Confidential

• OHIO MITS Project, HP Health and Huma Services, Medicaid Management and Claims Processing. Applicatio Development environment. Large scale, State government, 24x7x365, Social Services application.
• Senior Business Analyst, assigned to the Integrated Eligibility team to provide BA Leadership and expertise regarding MMIS Interfaces.
• Developed Requirements Specificatio Document for the Affordable Care Act ACA changes impacting the Ohio MITS MMIS Medicaid Claims Payment applicatio utilizing standard HP EDGE methodology with Process Modeling.
• Organized, trained and directed a staff of three business analysts i utilizing the HP EDGE methodology to solicit and define detail requirements.
• Tools utilized included HP EDGE Methodology, iTrace, Quality Center / ALM, Rational ClearQuest and ClearCase, MS Office - Excel, Word, Powerpoint, Visio, Outlook HP Virtual Rooms and Sharepoint.

Confidential

• UA AGM Project, HP Transportation, Flight Operations and Air-to-Ground Messaging. Applicatio Development environment. Large scale, Cloud/SOA Architecture, Fortune 500, 24x7x365, Airline application
• Scrum Master, lead the AGM Air-to-Ground Messaging Development team and coordinated the UAL Phase 1 and Phase 2 implementations.
• Transitioned UAL from a in-house legacy AGM applicatio to the HP AGM, Message Engine, and Aircraft Movement applications i 5-months. Applicatio is i productio handling over 100,000 messages daily, 24x7 worldwide i a SaaS Software as a Service environment.
• Tools utilized included Agile Methodology, Daily Scrums, Rally, Quality Center, CaliberRM, StarTeam, Excel, MS Word, Visio, Outlook, HP Virtual Room and MS Sharepoint.

Confidential

• Delta TAHOE Project, HP Transportation, Flight Operations and Air-to-Ground Messaging. Applicatio Development environment. Large scale, Cloud/SOA Architecture, Fortune 500, 24x7x365, Airline application
• Release Manager and Scrum Master for Delta Airlines Release 1 of AGM functionality.
• Successfully transitioned Delta Airlines from Aircom Server to HP AGM, Message Engine, and Aircraft Movement applications i 7-months. Applicatio is i productio handling over 150,000 messages daily, 24x7 worldwide.
• Lead AGM Development Team as well as developing and directing Phase 1 Implementatio Plan. Helped Delta Airlines develop and conduct Dress Rehearsal and Flight by Flight Cutover and Implementatio activities.
• Tools utilized included Agile Methodology, Scrum, Rally, Quality Center, CaliberRM, StarTeam, Excel, MS Word, Visio, Outlook, HP Virtual Room and MS Sharepoint.

Confidential

• Continental Airlines AgileAir Project, HP Transportation, Flight Operations, Air-to-Ground Messaging and Airport Portal, Applicatio Development environment. Large scale, Cloud/SOA Architecture, Fortune 500, 24x7x365, Airline application
• Scrum Master and Business Analyst working with HP teams world-wide. Responsible for Agile and Rally Training and Support, Conducting JAD Sessions, Developing Product Visions, Conducting Release and Sprint Planning Sessions, Developing User Stories, Conducting Sprint Retrospectives and Daily Scrums.
• Managed Product Testing for Flight Operations triaging productio issues, prioritizing and coordinating releases. Efforts resulted i the eliminatio of all Sev 1 and 2 defects withi a 3-month period. Improved product quality through the use of Agile Test Drive Development methodology emphasizing Upstream involvement of the Test Team, Product Oriented View to Testing as Requirements Clarification, Testing Frameworks i Support of Unit and Integratio Testing, Increased Team Communications, usage of Rally and Quality Center tools.
• Key business contact with the Product Owners and liaiso to the Technical Teams. Emphasis o identifying and resolving complex business processes, defining User Stories requirements and communicating team status i monthly Product Owner meetings utilizing Sprint Logs, Burndow Charts and product demo.
• Tools utilized included Agile Methodology, Scrum, Rally, Quality Center, CaliberRM, StarTeam, Excel, MS Word, Visio, Outlook, HP Virtual Room and MS Sharepoint.

Confidential

• NJ CASS Consolidated Assistance Support System project for the State of New Jersey, Divisio of Family Development implementing the Curam COTS solution. Project supported the Child Care, Food Stamps, General Assistance, TANF, Medicaid and SCHIP programs. 90 millio dollar projects impacting over 4,000,000 millio clients.
• Coordinating requirements project staff and activities for HP teams covering the areas of Conversion, Reports, Interfaces, Notices, Quality Control, and Purging and Archive.
• Oversee productio support of core projects, including gathering and documenting requirements, translating functional requirements to technical requirements, define use cases, high level test scenarios, GAP Analysis, preparing and managing the project plan, and recommending solutions.
• Key business point of contact with client and liaiso to the Technical Teams. Emphasis o identifying and resolving complex business processes such as Mass Update, COLA, Income and Earning Verification, Bank Reconciliatio and Fiscal Reporting.
• Tools utilized included Use Cases, Curam Doc Center, Rational ReqPro, MS Project, Excel, MS Word, Visio, Outlook and MS Sharepoint.

Confidential

• CBMS Colorado Benefits Management System project for the State of Colorado, Departments of Huma Services and HCP F. Project supported the Food Stamps, TANF, Medicaid and SCHIP programs. 200 millio dollar project impacting over 2,000,000 millio clients.
• Tracks supported: Applicatio Registration, Interactive Interview, Eligibility, Authorization, Wrap-Up and Interfaces.
• Conducted JAD sessions for CBMS requirements definition, wrote Use Cases, performed Gap Analysis via requirements mapping to CalWI Transfer system, applicatio design/modification, applicatio testing and productio support.
• Additional support provided to MMIS Medicaid Interfaces, SSA Interfaces SOLQ, Numident, SVES, BENDEX and SDX , COLA Processing, and Change Request Analysis/Definition.
• Partner with business users and act as a liaiso betwee business and technical teams. Participated i Code Walkthroughs with the development team.
• Conducted testing and implementatio of solutions for System Testing and User Acceptance Testing utilizing both White Box and Black Box testing approaches. Wrote, configured and executed Test Scenarios using SQL.
• Tools utilized included Rational ReqPro, MS Project, Excel, MS Word, Visio, Outlook and MS Sharepoint.

Confidential

• Launched start-up business to compete with LendingTree for the automated mortgage pricing engine services. Withi 3-years had acquired 15 of LendingTree's clients LXE Software is now a preferred technology partner of LendingTree .
• Designed, developed and marketed LoanXEngine - a multi-channel mortgage product qualificatio and pricing engine for use by Mortgage Brokers and Bankers.
• LoanXEngine is a web applicatio developed using ColdFusio CFMX , SQLServer, Microsoft IIS, Java and XML technologies. Key features includes fully qualified pricing, user-enterable business rules for pricing adjustments, Contact Management features including automated Task and Email generatio based upo user-enterable business rules, Excel Pricesheet Imports, APR calculatio and automated XML interfaces to Peoplesoft, LendingTree, GetSmart, LowerMyBills, Nextag and LendSelect lead providers.
• Tools utilized included MS IIS Web Server, ColdFusion, HTML, JavaScript, WDDX, COM Objects, Java, Oracle, MS Sourcesafe, XML, Peoplesoft, MS Project and MS Office Tools.

Confidential

• EIB Project Lead team of six to desig and develop workflows and activities to automate development of co-branded partner websites utilizing Allaire's Spectra and ColdFusion. By abstracting web desig elements into Allaire's Spectra database and through the use of its Content Management software, the site was developed and deployed i under 45 days. Rhythms realized a reductio i its development time of partner websites from 60 man-days to 2 man-days.
• WebXchange Order Entry System Designed, developed and deployed new front-end to the Rhythm's Network Now system using ColdFusion, HTML, JavaScript, WDDX, CFObject, COM objects, Java Applications and Oracle 8I database. The new system enabled Rhythms to process over 2,200 DSL orders per week during the month of November and December 2000 to meet its financial targets.
• Tools utilized included ColdFusion, Spectra, HTML, JavaScript, WDDX, COM Objects, Java, Oracle, MS Sourcesafe, XML and MS Office Tools.

Confidential

• 4th largest Internet Mortgage Lender later acquired by LendingTree . Assisted i the re-desig and expansio of the mortgage website as a Senior Business Analyst. Efforts resulted i enabling scaling of the existing business increased services and capabilities as well as cost reductio i call center staffing.
• Designed workflows and activities using SilkNet eService Customer Relationship Management CRM software.
• Initiated business intelligence by using website tracking to tie marketing expenditures to resulting customer expenditures resulting i ROI definitions and conversio rates.
• Designed mortgage rate shopping process using Internet Shopping Robots bots to parse competitor's websites for mortgage interest rate, APR and closing cost information.
• Designed Recommend A Loa using ILOG to capture mortgage program eligibility resulting i the recommendatio of the appropriate loa category and product.
• Tools utilized included Process Modeling, Use Case Definitions, MS Office Tools, SilkNet eService CRM, and ILOG Rules Based Engine

Confidential

• State of California, RFP Proposal for the C-IV Consortia IV Project. Defined the framework for the RFP Proposal to procure a web-based, automated system to manage public and coordinated tasks across State Agencies i gather requirements.
• State of Colorado, RFP Proposal for the CBMS Project. Assisted i the development of the RFP Proposal and award of the CBMS Project after 3 prior attempts by the State.
• Directed the development of the technical architecture desig during the Feasibility Study. Analyzed Internet based and Client/Server architectures, provided costing alternatives of selected development methodologies. Facilitated discussions with network staff for network topologies and costing impacts of proposed alternatives. Developed and presented Risk Analysis data based o the SA-CMM model from the Software Engineering Institute SEI .
• Directed development teams for the areas of Data Modeling, Data Warehouse and Interface areas. Responsible for the development of detail desig specifications consisting of process models, GUI Screens, Entity Relatio Diagram ERD and a Data Dictionary. Conducted JAD Sessions as the facilitator for all subject area discussions and moderator for issue resolution.
• Tools utilized included Process Modeling, Use Case Definitions, Data Modeling, MS Office Tools and System Architect enterprise architecture tool suite.

Confidential

• Michiga ASSIST Project, 100 millio effort to replace existing legacy welfare applications for the Family Independence Agency.
• Directed several development teams consisting of 17 staff. Responsible for the development and delivery of specifications and programs for the Applicatio Registration, Caseload Assignment, Group Composition, Interfaces and Commo Module areas during the System Internal Specifications SIS and Program Development PD Phases.
• Delivered the development methodology guide based upo Yourdo and firstCASE methodologies utilizing the Excelerator CASE tool. Defined the White and Black Box Testing methodology practices for use i Unit and Link Testing Phases.
• Tools utilized included Client Server technology, MicroFocus COBOL, Unisys HVTIP, DMS 2200, Windows NT, Excelerator CASE tool, Yourdo Process Modeling, Data Modeling, MS Project and MS Office Tools.

Confidential

• Tier-1 Automotive Seat Supplier to GM, Ford, Chrysler and America Motors AMC .
• Assigned and managed software projects utilizing MS Project.
• Developed custom software applications using VAX BASIC, VAX COBOL, VAX C, Ingres and Oracle databases.
• Implemented SDRC's I-DEAS Integrated Desig and Engineering Analysis Software and MetaPhase PLM Product Lifecycle Management applicatio suite for the Douglas Lomaso Desig Engineering Group to manage BOMs Bill of Materials .

Confidential

• Wholesale Distributor of Candy, Tobacco, Sundries and Groceries to retailers and convenience stores.
• Maintained VAX Cluster, WAN, LA and Telco operations.
• Developed in-house order entry and accounts receivables systems. Later implemented GSI Transcomm TOLAS integrated system with inventory control, accounts payable, payroll and accounting packages.

Confidential

• Manufacturer of Mini-Computer Systems.
• Software Services Consultant that performed new VAX installs, VAX/VMS Performance Monitoring, VAX/VMS Training DecStart , DecNet Training and All-In-One installation, configuratio and customizations.