KEY OBJECTIVE:

Senior - level agile coaching, transformation leadership, or practitioner role in which I can coach teams and partner with other leaders to drive agile adoption and maturity across an enterprise with a sustained emphasis on strong team engagement, servant leadership, and measurable, sustainable results.

SUMMARY:

• In my 25 - year career, Joe Palm is one of the TOP FIVE people I have worked with.
• And I have worked with hundreds of coaches, so this is not to be taken lightly. Joe is a very seasoned and experienced agile coach who is one of a very rare group who has both strong strategy and strong execution/tactical skills.
• If something needed to get done, Joe would happily volunteer and not drop the ball.
• He is very reliable, dependable, and made many considerable contributions to our enterprise transformation group at a Confidential 6 company.
• Agile Leadership Project/Program Management Scrum Master Business Analysis Coaching/Training
• Strategic and tactical business leader with an extensive background in both IT and business-centric project/program management (waterfall and agile) and business analysis spanning a wide range of industries.
• Proven self-starter in driving large and complex initiatives to completion with resourcefulness, creativity, enthusiasm, and tenacity.
• Strong and proactive communicator at all levels of organization.
• Highly effective in leading global and distributed teams in waterfall and agile projects and programs.
• Experience in C-level program management and Business Development with Confidential 500 companies.
• Top five strengths (StrengthsFinder 2.0): Strategic, Connectedness, Relator, Learner, and Arranger.
• Repeat consulting clients include Kimberly-Clark, Confidential Financial, Assurant, Schneider National, and CUNA Mutual Group.

AREAS OF EXPERTISE:

• Agile Coach/Trainer/Mentor Scaled Agile Framework (SAFe) Senior Pgm/Proj Mgt
• Lean/Lean Startup Kanban/Scrum Public Speaking
• Change Mgt/Leadership Sr. Scrum Master Release Train Engineer
• Business Analysis Budgeting/Forecasting Issue & Risk Management
• Communications Virtual Team Management SDLC
• Business Process Modeling Resource Management Mergers & Acquisitions
• Mediation/Conflict Resolution Sales/Business Development

TECHNICAL EXPERTISE:

Lean Startup Certified PMP Certified Scrum Master Certified Scaled Agile Framework Agilist (SA) Four Disciplines of Execution (4DX) Certified Enterprise Lean Agile Coach through Org Mindset CA Agile Central (Rally) CA Flowdock PMI PMBOK & Agile Clarity ADKAR Change Mgt MS Office Suite Visio MS Project IIBA Business Analysis Framework ERP Implementations

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Agile Coach

Responsibilities:

• As a senior Enterprise Strategic Services/ePMO resource and partnering with the Agile Office, served on the Digital Workforce Transformation Discovery Phase leadership team to introduce and coach the team in agile methods, principles, and tools.
• Worked closely with the Chief Product Owner of Digital Transformation and other leaders to construct Confidential 's enterprise Digital Transformation Strategy, Operating Model, Roadmap, and Business Case.
• Partnered with the Agile Office to facilitate Agile Central capability prioritization with senior Agile Office coaches and leaders. Developed and implemented scaled agile dependency management framework, product-centric financial estimation model, and other best practices and tools.

Confidential

Enterprise Agile Lead

Responsibilities:

• Within the context of the Scaled Agile Operations team (formerly IT PMO) and under the guidance of the COO/CIO, responsible for establishing and implementing lean/agile best practices for this Confidential Care business segment and establishing/managing agile maturity framework for the company.
• Designed and delivered training and mentoring material to transition waterfall PMO resources to agile, then coached them through all phases and aspects of mapping waterfall skills and processes to their applicable agile counterparts.
• Partnered with business and IT leadership, Lean Director, Ops Readiness, Product Management to “blur the line” between business and IT to create one team and strengthen collaboration in support of greater responsiveness, higher quality, lower costs, and stronger delivery velocity.
• Most of the 300 people across all teams had no prior exposure to agile, so extensive mindset shifting, training, and coaching was necessary.
• After six months, the first deployment included over 800 user stories as constructed by all program teams, was deployed in about 25% of the time the same work would have required under waterfall.
• Introduced Scaled Agile to a large set of applications that had pockets of agile teams.
• Partnered with executive leadership to create or optimize processes, teams, product management, cross-team integration, and collaboration.

Confidential

Agile Coach/Agile Transformation Lead

Responsibilities:

• As part of enterprise team of agile coaches for this Confidential 6 company, established, refined, validated, and implemented agile best practices for the enterprise
• Frequent speaker for internal conferences - both formal and “Lunch & Learns”
• Primary enterprise evangelist/trainer/coach for CA Flowdock collaboration solution, partnering directly with CA Product Directors to strengthen and refine this tool and its roadmap
• Leveraged business development approach to concurrently lead multiple agile transformation engagements across multiple business segments for programs
• Served as lead architect to design, develop, implement, and train for new Kanban framework for Big Data/Data Lake teams.
• Introduced agile to Confidential business-centric team, which led them to complete their portfolio of 2016 programs six months ahead of schedule with higher quality and stronger team engagement.
• Partnered with executives and directors to introduce Kanban and agile to Behavioral Health EDW team and designed/delivered all training in support of new tools and processes.

Confidential

Release Train Engineer/Sr. Scrum Master/Agile Coach

Responsibilities:

• Partnered with Product Management, IT and Business Leadership, and my peers to ensure all planning and execution for agile teams occurred in an integrated and optimal manner across multiple teams.
• Partnered with all ePMO program/project managers and business leadership globally to coordinate and execute all agile-based deliverables in support of release schedules. Designed dynamic program and project schedule template that ePMO used when their waterfall projects and programs had agile delivery components.
• Facilitated weekly progress and issue review session with ePMO program and project managers.
• Developed ePMO/Agile partnership processes and framework.
• Led bi-weekly “Scrum of Scrums” to drive momentum and track progress of all sprint deliverables with external dependencies.
• Introduced Scaled Agile Framework (SAFe) to global scrum teams supporting HSA and Employer/Consumer enterprise portals.
• Facilitated Program Increment planning sessions every 10 weeks, which included ownership of all external dependencies and risks related to internal and external IT teams.
• Implemented a multitude of Continuous Improvement initiatives with concentration on strengthening velocity and feature cycle time
• Implemented Flowdock as scrum team collaboration tool and served as point person for global adoption.
• Implemented multiple configuration enhancements to Rally that streamlined tactical usage, increased data quality, and enhanced enterprise metrics dashboards and graphical reporting.
• Facilitated weekly metrics review and PI/portfolio governance meetings with IT and business leadership.
• Senior Scrum Master
• Drove blocker resolution and all ceremonies (daily scrums, grooming/pointing, sprint planning, and retrospectives) for four global teams of 12 members each.
• As part of Enterprise Agile Deployment and Maturity team, served as Agile Coach to implement and mature enterprise best practices for agile projects and programs.

Confidential

Senior Program/Project Manager

Responsibilities:

• Lead task force of cross-functional leaders on agile initiative to lead strategic project to develop Product Personalization (Customization) into profit pillar for company.
• Facilitated multiple business process design and optimization sessions for upcoming ERP implementation and upcoming agile projects.
• Interim ERP Program Manager
• Partner directly with co-executive sponsors (CIO and EVP of Strategy) to develop finance, resource, vendor, and organizational change management strategies and assets in preparation.

Confidential

Manager of Methodology and Process

Responsibilities:

• Co-led task force to design and assimilate agile methodology and tools into existing waterfall-based Solution Delivery Handbook used by all global program and project managers across all business units.
• Provided strategic, tactical support, and mentoring for global program and project managers.
• Maintained/developed all methodologies, processes, and tools that empowered hundreds of PM’s globally to plan and execute their Waterfall and Agile programs/projects consistently within a culture of continuous improvement.
• Partnered with Business Analysis Center of Excellence to design and implement integrations between global BA and PMO functions.

Confidential

IT Program Manager / Senior IT Project Manager

Responsibilities:

• Working directly for the CIO, led security and infrastructure remediation program of 14 agile and waterfall projects.
• This included executive and stakeholder interviews, all levels of communications, managing cross-project/program dependencies, leading and coaching subordinate program and project managers, and managing resources and budgets.
• Transitioned several select IT projects to agile or waterfall/hybrid delivery methods and coached/trained project managers in support of these strategies.

Confidential

Senior Program / Project Manager

Responsibilities:

• Drove “Product Roadmap” program of eight concurrent business-centric projects for a multi-year, multi-million-dollar initiative to optimize product data management across all operations. Stakeholders included 2,500 personnel that worked daily with product data, 200+ global suppliers, all internal and external merchants, and traditional and online sales channels and supporting systems.