Profile

Extensive technology background spans network and system administration, IT security, project management, and operations/department management. Leverage hands-on management style to motivate staff and foster cohesive working relationships with all levels of an organization to expedite project success. Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs. Highly skilled in applying disaster recovery strategies and contingency plans to defend and preserve business-critical information.

Selected Achievements:

• Initiated new process and approval system to slash critical incidents at Kaiser Permanente by 40 .
• Designed fully redundant email system at Frontier that provided 99.99 reliability and implemented new email filtering process that reduced unwanted emails by 90 .
• Launched mentoring program at Frontier to increase department productivity by 30 .
• Expanded server room UPS to significantly increase run time from 20 minutes to 90 minutes.
• Reduced costs by 40 by replacing Dell server, laptop, and desktop with HP systems.
• Slashed hardware costs by 90 as a result of migrating Frontier's test environment from physical servers on virtual server and moving production servers to three virtual servers using VMware.
• Counseled and motivated under-performing team member at risk for termination to become one of Frontier's top performers.
• Overhauled department processes, procedures and approaches at COBE to decrease outstanding issues by 70 and elevate productivity by 30 .
• Saved 150K for COBE by negotiating excellent purchasing agreement for Dell desktops and laptops.
• Improved system uptime to grow revenues for COBE by 300K.

Professional Experience

Confidential

Information Technology Project Manager

• Demonstrated well-honed managerial skills in directing teams across technical, financial and business disciplines.
• Proactively replaced over 8,000 voltage regulators on multiple RS/6000 servers.
• Led project to scan and patch all Windows and AIX servers to achieve ISEC, HIPAA, PCI, and SOX compliance.
• Established process to schedule RS/6000 reboots every 90 days, drastically reducing change-induced incidents.
• Handpicked to steer high-profile project aimed at correcting reserve lock policies for all pharmacies within Kaiser Permanente, successfully lowering unplanned downtime by 40
• Ensured and enforced regular backups and restores for pharmacy and HIPAA applications.

Confidential

Security Engineer / IT Consultant

• Championed information security program, policies, and procedures enterprise-wide by providing staff training, assembling computer security incident response team, and developing scripts to maintain and back-up critical systems.
• Installed, enhanced, and maintained security infrastructure including IPS, IDS, log management, and security assessment systems.
• Standardized procedures for system security audits, penetration tests, and vulnerability assessments.
• Assessed threats, risks, and vulnerabilities of security systems, and recommended preventive, mitigating, and compensating controls to optimize information security strategy.

Confidential

Sr. System Administrator / Project Manager

• Administered district's servers and network spanning 20 locations and including Active Directory Domain Controller , Exchange, IIS, SQL and a file server.
• Proactively updated existing systems and applications to enhance overall productivity.
• Identified and successfully resolved issues of excessive tape usage, logging and disk space usage.
• Configured automatic updates for network clients via Group Policy and optimized data center via virtualization and server consolidation.
• Steered flawless migration of 300 schools from infrastructure discovery to execution phase.

Confidential

Information Technology Manager Contract

• Formulated strategic plans and directed high-functioning lean technology team in technical deployment and connectivity maintenance.
• Steered entire technology project lifecycle from start-up to closing including resource allocation, financial planning, and project execution.
• Slashed network operations cost by 60 and telecommunication cost by 70 yielded 200K savings through use of SpiceWorks Online HelpDesk application.
• Maintained 99.99 uptime by building disaster recovery site in Douglas County office.
• Established credibility for IT Department through development and application of short- and long-term strategies significant customer service improvements.
• Led deployment of SAN technologies such as QoS, VMware, HEAT, GFI LandGuard, and Dell Equal Logic.
• Directed large, cross-functional team in migrating IT systems for three Health Department offices.
• Earned recognition from executive leadership for successfully delivering outstanding customer service.
• Configured SpiceWorks to monitor all desktop, laptops, and printers within Tri-County.

Confidential

IT Operations Manager

• Drive full-scope IT operations encompassing staffing, project management, process improvements, policies and procedures, budget administration, SOX Sarbanes-Oxley compliance, and security audits.
• Steered installation of Wide Area File Service to all Frontier sites.
• Generated Return On Investment ROI document for deployment of VMware within Frontier.
• Installed MPLS network to enhance connectivity to all company locations.
• Replaced Microsoft Net Meeting with WebEx software to streamline sharing of information.
• Project-managed installation of iSCSI SAN and Exchange 2003 upgrade to 2007 while also moving production servers from 2003 to 2008 / 2008R2.
• Created ROI documentation to allow spending of 200K capital out of budget.
• Prepared design for fully-redundant network using tools and features within VMware.

Created journal systems, added storage, created and removed users, scripted tasks, patched, upgraded and administered all RS600 systems from Frontier as well as administering all AIX 7.1 and SCO OpenServer 6.0 based systems.

Confidential

IT Operations Manager

• Spearheaded daily IT operations inclusive of project management, personnel recruitment and training, policy/procedure development, and implementing process improvements.
• Considerably reduced maintenance costs by consolidating servers.
• Project-managed fusion of sister company's IT Department into COBE's.
• Installed EMC CX 500 storage area network, upgraded Microsoft Exchange from 5.5 version to 2003, and migrated data from HPUX systems to SAN.
• Designed new WAN for North American region and installed MPLS network.

• Effectively migrated Plymouth, Austin, and Vancouver customer service center to Arvada and redesigned Arvada's network infrastructure with complete CISCO solution.
• Championed new back-up solution to allow data to be stored on disk before being written to tape.
• Proactively introduced company-wide mobile technology by installing Blackberry and BES server.

Confidential

Systems Administrator

• Built, configured, and maintained all R/S 6000s and ten slot accounting systems.
• Oversaw disaster recovery and annual gaming data restoration associated with IGS and SDS systems.
• Trained staff in problem resolution strategies and techniques for slot accounting and design systems.

Confidential

Information Technology Consultant

• Installed new network design to enable VLAN and VPN connectivity and user access to email and intranet.
• Contributed strong multi-tasking expertise toward installing anti-virus software on Exchange server, configuring Web blocker software on PIX firewall, and installing fiber connection between casino and new training center.
• Fortified network security by installing Cisco Secure IDS Intrusion Detection System , devising comprehensive security procedures, auditing user permissions, and deploying Cyber Patrol to monitor Internet/email use.

Confidential

Director of Information Systems

• Directed team of four in administering computer operations for Black Hawk Gaming, The Lodge Casino, The Gilpin Casino and The Gold Dust West Casino.
• Managed network comprised of four AIX RS/6000s, 14 NT servers, 200 workstations and 1,000 users.
• Planned, coordinated and seamlessly implemented Virtual Private Network.
• Implemented VLAN with Cisco Catalyst 3500 and 2900 series switches.
• Held accountability for 500K annual budget, and purchased all network and computer equipment.
• Authored network operation procedures and built NOC to maintain Black Hawk Gaming WAN.
• Managed Great Plains accounting system, ADP payroll system, and Point of Sale POS systems.